ComplaintsforEsteemed Branding Agency
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I contacted this company and ask them to develop a logo for my new business. I gave them many ideas of colors and what the business is, etc. They told me they would have something to me within 48 hours. We are going on day five and I am still waiting for a logo, which at that point we will then make changes and corrections. Every single time I contact them they say they will have some thing to me shortly. I asked for a refund as they did not meet their 48 hour deadline and they said they do not do refunds. They will have something to me shortly. Again, Im going on day five and I still have nothing. thankfully I only paid 60% of their charges and I ended up creating my own logo. I would definitely suggest if they want to remain in business that they honor their agreements and do not mislead their clients. They also go hours and I believe an entire day before they even respond to questions.Initial Complaint
08/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid a deposit of half the amount to have a logo created for a business and this agency has not delivered on their promise. I specifically told them what I wanted and they assured me that they would deliver on my request. Each time they sent me renditions of what they did, it was far from what I initially requested. Each time they say they would deliver the next time, it's still not what I asked for. I have requested that they refund the deposit I paid them, since they obviously aren't going to create what I asked for and now I'm being ignored and my request for a refund is not being honored. All I want is my deposit back and will take my business elsewhere.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Beverly Hills, CA 90210-4272
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.