ComplaintsforSpot Free Car Wash
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Complaint Details
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Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have attached a pdf of the letter explaining the situation sent to spot free car wash for your convenience.Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4/17 I took my new car to Spot Free Car Wash on LaBrea in ************Their website stated they have a brush free system.I entered the car was (drive in) the car was sprayed and before I could get out of the car to stop the attendant he had taken out of a bucket a bristled brush on a long handle and scrubbed my entire car leaving tiny scratches all over.I called, they gave me an e mail.I sent an e mail the response was he was sorry for the inconvenience.This was damage to my car not an inconvenience.I called the woman back I originally spoke to to ask for the owners information, she said the email was the only way to be in touch.And she asked me to forward my email to her to follow up.I told her I would get a quote and get back to them.The quote for the repair came to $308 To which *********************** (supposed owner) responded the brush they use is approved and he would not honor the claim that I should have my insurance company call him.This is unacceptable they damaged my car and should pay to have it repaired.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.