Customer ReviewsforLive Nation

Very unorganized at the jelly roll concert at the climate pledge in ******* ********** about the staff not knowing the proper time to let VIP's in. Afterwards they held some VIP's back upwards of half an hour before realizing. And at the end I know alot of VIP's where not able to get the gift in the package and they ran out

Changed policies on events to prevent customer service from actioning on refunding orders. Scam, and money hungry. **************** also does not reply.

I have reached out to Fool In Love directly by email and they still have not responded at all. Firstly, the event was extremely unorganized. My party and I waited over an hour just to enter the venue. Once inside, we found there was no shade available, and the crowds were so large that it was impossible to enjoy any part of the event. The sound system was also a significant issue, with speakers cutting in and out during several artists' performances. Additionally, I had to wait an hour to use the restroom, only to find there was no water to wash hands. The event also ran out of food, which was unacceptable. Due to these conditions, we had to leave early because of heat exhaustion and migraines, and we could not enjoy the event we paid for. Given these numerous and serious issues, I am requesting a full refund for the tickets purchased.

Im a long time concertgoer and typically have not had any issues until recently. I bought two lawn tickets and could no longer use them. I was happy to see I could post for verified resale! I appreciate that the resell steps were super easy and have known others who had success. After several weeks, they have not sold and I do not know why, as its a well known artist and now hear the event is sold out! Out of curiosity, I wanted to see other resale prices so I performed a standard search on the ** app to see if the public could view my active listing the tickets werent there. I just called cust svc and was told that only the lowest priced lawn tickets will be viewable. The public isnt able to even see my tickets as an option when they search (even with a specific search range) because there are other lower prices for the same ticket. I see other resale seat tickets for various ranges. Why would my tickets not get the same opportunity? ** advertises a resell marketplace but is not transparent about how it works, nor was this info included in my listing confirmation email. I opted to use the marketplace as an official & easy way to resell but ** is not allowing me a fair chance using the services they advertise. Im seeking a full refund for my tickets.

Attended the Fool in Love event. I have repeatedly attempted to reach Front Gate and have filled out the form on the site and emailed for assistance but have not heard back from any of the means I've tried to reach them through. I have been given ticket numbers via email, and I have responded via the same email, and still have not received a response. The event was poorly executed and the response from the event, organizers, and ticketing is abysmal. I'm hoping to hear from someone soon resulting in a positive resolution.

Purchased 3 day event tickets for country jam in ******** and one day was canceled. We received an email on June 26th stating a refund would be issued in 30 days. Front gate tickets emailed and said funds would be returned to us on July 26th. As of today they will not respond to emails and when I call they say they don't know when I'll receive a refund and it's out of their control and to wait 5 business days for a response. I've been waiting for a month as it is and now they don't know if they are going to actually refund me. Poor business. My refund is close to 500 dollars.

I received an email on 7/15/24 stating the wait was over for Skybox VIP tickets. I opened the email. I did not see anything stating I was receiving tickets nor was I provided information on how to accept or decline the tickets. I opened that link multiple times to see if there was one. I assumed I would receive an email with instruction s on how to accept or decline them. On 7/16/24 the funds were removed from my account.I contacted ********************** Gate Tickets on 7/17/24 to dispute the charge and request a refund. I was told by Front Gate that they do not issue refunds ad that I needed to contact Louder Than Life. I contacted Louder than life via email on 07/17/2024. The replied to me on 07/18/24 at 1046 am stating that there were no refunds being issued and that I could sell my ticket using Lyte our official fan to fan exchange platform I went to Lyte and my ticket was not there to try and sell. When I reached out to Louder than Life asking were my ticket was, I was told sorry, we dont have anything to do with Lyte you need to contact them.They also stated that I was sent an email with instructions on what to do with the ticket and I never received that email. I believe this is fraudulent activity and that this company is just trying to s**** people into spending an exuberant amount of money. I am attending this festival with three other people. Why would I want only one VIP skybox ticket??

My sister and I went to the **** Concert on June 28th, 2024.We paid for VIP tickets to see 6LACK and prior to concert never received email information on when that would occur. Upon arriving we were directed several times around the building based on our ticket and no one ever mentioned about a meet and greet and the one staff member said it wasnt on her itinerary.So we figured it was at the end after asking several staff members we finally found on that said it was at the beginning.They barely apologized at the *************** in ********, ********, and said I guess you could fill out a complaint card. Ticketmaster and Live nation refuse to give a refund, partial refund or even the merchandise we paid for. *** lost confidence in concert venues as the refuse to do anything about the situation.

Purchased VIP Hootie tickets in November 2023 for $1200. In May, I wanted to upgrade my VIP package and I was instructed that they could not refund or exchange anything until I purchased the higher VIP package .I was unable to do it through the website because they apparently considered my activity to be a bot. Contacting customer service, they instructed me that suspension should lift within an hour or so. I tried from two other devices throughout the night, and was still suspended. I was able to create a different email address and purchase the higher VIP package. When I contacted customer service again, they told me they could not refund my money because a different email was used. Same name, same card information, same billing address, same phone number, just different email address. I feel like I was totally baited into purchasing another set of tickets, and they have no intention of doing what they can about my first set. This suspension is a widespread issue, so Im sure that the company is familiar with it. I feel they knew that I was not going to be able to purchase a new package under my current email address, so they shouldve tried to make the changes on their end. The new VIP package was $2400. To say that Im a little disappointed and upset, is an understatement. Do better, Live Nation.

Horrible and unorganized company. I spent over 2000. on VIP tickets and Rv spots for the Rock the Country concert in *************. The Wrist band arrived by mail with no instructions to the ** stay and they never gave me the additional parking permit that was promised in the original ticket promotion and on the emailed purchase confirmation. I called in and the lady said I just have to show a wristband....after arguing with her for awhile telling her that didn't make sense I finally convinced her by saying I have 8 Rv wristbands....does that mean I can have 8 people parking instead of the 1 additional that was described. .......anyways, she finally said that it will be in will call at the box office upon arrival......This makes no sense.....How will I be able to get it to the other driver that will be driving up separately? 1)hope the parking pass will be in will call 2)walk a mile in the parking lot line trying to find **** down my additional driver 3)have my driver waiting and holding up traffic to get in while I'm in a 3 hour box office line. This is dangerous and unexceptable... I must have the parking pass mailed to me....there is plenty of time!