ComplaintsforPotato Corner
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Complaint Details
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Initial Complaint
09/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
A female Hispanic worker took my order, and she had an attitude from the beginning of taking my order. Yeah, she was really friendly towards other Hispanic people that were placing their orders ahead of me. I ordered a giga, barbecue fries. I went to ********* downstairs afterwards, then ate my food but in the middle of the portion of my french fries, I noticed that there were a lot of grease at the bottom and also the french fries were really crappy. Theyre really small like they were leftovers. So I went up the elevator back up to potato corner, and I explain to her can you please remake my french fries. And the Hispanic lady gave me an attitude and she yells out. No you were gone for a long time and no we were not making you a french fries and I said you gave me crappy fries that are greasy at the bottom and I was not gone that long it hadnt been an hour . It was maybe 20 minutes that I noticed the fries to be at the bottom of the fries in the middle bit middle portion. She wouldnt give me her name. She wouldnt give me a refund and she also would not give me a replacement. She didnt even apologize and kept saying well Im not making you french fries youve been here a long time and she said that was it and I told her Im going to contact the Better Business Bureau and Im going to contact her corporate office and she gave me an attitude and she laughed and then she said go ahead. I dont care go ahead and call Dont care. So I left your employee display disgrace to your company at potato corner. Shes not a very friendly worker, and she definitely did not take consideration of why I would like a replacement or a refund. She did not want to give me her name and I told him to take a picture of her if she doesnt want to give me her name, so here I am contacting Better Business Bureau. I would like either a refund of my food or a replacement at a different location. My transaction number order today August 30 at 12:36 PM. My order check number is 117-7794.Business response
09/19/2023
Customer has ate more than half of the order, fries are can be cut in half in the fryer or as we prepare it in the shaker.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.