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Complaint Details
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Initial Complaint
10/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been using Beverly Hills MD products for a couple years. Knowing that Plastic Surgeons recommended these products...I felt that they must be excellent. They are the experts and they rave about their products......Each new product that came out..I believed would give me the radiant and beautiful skin I was searching for. In reality...my skin continued to become drier and drier. Another product would come out and I thought...this would correct my issue. So I would buy it thinking that this is what I need. Then 2 months ago..my neck and undereye area became extremely irritated red dry swollen and wrinkled. I believe that finally my body said enough is enough. The representatives said they can't do anything for me. There is not even any real representative that can tell you about what to do. These are **** selling this. This is unacceptable to take my money not give any real help to consumers.
Business response
10/15/2024
Our company has come to understand everyone's body is different. For this reason, we recommend speaking with your primary doctor or dermatologist for the best advice on what the best steps will be for you individually. They'll have more medical insight than what we can reasonably provide. I do understand that may be frustrating to hear, but I want to let you know that your health is our primary concern, and we want to make sure you get the most accurate information possible. Thank you for reaching outInitial Complaint
09/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
In July, I ordered 3 Units of Dermal Repair vitamin capsules, @ $100US but then couldn't complete the order, until I'd ordered another 3 units @ $75 US, with a total of $188US.On the bottom of each jar was "manufactured "August 2023!" There was no Expiry date! Why would any woman take pills that were a year old??I paid $30.Cdn. postage& sent all jars back, on Aug., 20 from *********. Beverley ********************** tell me they received the box, but to date, Sept. 10 I have not credit on my **** statement.I fill very strongly that this company is scamming older women!!Business response
09/30/2024
I sincerely apologize for any frustration. I have checked your account and do see that you have been successfully refunded for your orders on 09/23/2024. You will see the refunds back in your account in 3-5 business days. Thank you for reaching out, have a great rest of your dayCustomer response
10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
09/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered one (1) item for $86, they added other items amounting to over $200. I called IMMEDIATELY as I saw this and they were closed. I called first thing next day wanting to cancel entire order. They said it had already been shipped (BS) and they could not cancel, but offered a discount. I said no, want order cancelled. I called Discover to dispute charges; they said I would have to wait 10 days.I received package today and presume I have to go to my PO with "return to sender" ********** i got package and suppose PO would want me to bring package in withBusiness response
09/25/2024
I sincerely apologize for any frustration with the ordering process. I have checked your account and do see that you have been successfully refunded for your orders. You will see the refunds back in your account in 3-5 business days. Thank you for reaching out, have a great rest of your dayInitial Complaint
07/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
april 2024. bought deep wrinkle filler. Called in July to return ( no improvement) when i called it was past 60 days . **************** was just a broken record. I then did some research and found many many negative reviews. I filed a dispute with my ******************** I am 73 years recently had a mini facelift ( happy with outcome) but i do try products with guarantees and i have return items that didnt not accomplish what promised . But the relentlessness of the customer service person to just repeat and repeat past 60 days just confirmed a scam operation. I was in sales for over 3 decades and you never what a unhappy customer so the amount in question i believe around $120 and now I am determined to go on many web sites to let future customer know about my experience.Business response
07/26/2024
I am so sorry to hear you did not see the results you had hoped for. Our Return Policy within the Terms and Conditions listed on our website does state 60 day MBG, you can view this at beverlyhillsmd.com/returns-faq. Nonetheless, I have issued a full refund of your order. Please allow 3-5 business days for this to reflect back to your account. Have a wonderful day!Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 04/30/24 I was charged $***** for Beverly Hills MD product. I requested a full refund and returned the item UNOPENED back to Beverly Hills MD. A credit for ***** was only AUTHORIZED on 04/30/24 NOT ISSUED! I was informed of this by the customer service department! To this day I STILL have not gotten my refund!Business response
06/21/2024
Thank you for reaching out to us regarding your refund.
Upon review, we can confirm that a refund in the amount of $48.55 was processed on April 30, 2024, at 10:59 AM PDT to your **** card. This is the same card used for your original purchase.
Additionally, an email confirmation was sent to you immediately after the refund was processed. If you have not received this email, please check your spam or junk folder.
If you have any further questions or need additional assistance, please do not hesitate to contact us.Initial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
transaction 6L8249020X403341S April 23, 2024 Since taking this med, all joints in my body hurt so bad that I am now afraid to take anymore. I am not sure if the product is what it claims to be. The pain is so bad I am going to the doctor to see what's wrong and I am also having the product examined by my pharmacist. I have not contacted Beverly Hills MD based on all the complaints I've read because I believe I will get a run around,Business response
06/21/2024
We are truly sorry to hear about the adverse reaction you experienced while using our product. Your health and satisfaction are our top priorities, and we deeply regret any inconvenience this may have caused you.
We have processed a full refund for your order. You should see the funds returned to your account shortly. If you have any further concerns or need additional assistance, please do not hesitate to reach out to our customer service team.
Thank you for bringing this to our attention, and we apologize once again for any distress this may have caused.Customer response
06/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Received product March 5, 2024 with a 60 day money back guarantee. Began using product following instructions carefully on March 10. By the end of April 2024, it was quite evident the product was not producing the hoped for results. Notified by email I was unhappy with no results. Reply was an offer of an extension of the money back guarantee and to keep using the product in hopes of a result. When I promptly agreed to that, I received an email saying that this was not possible to extend the money back guarantee.Business response
06/21/2024
We are so sorry for any frustration this may have caused when communicating with our customer service regarding our money back guarantee extension. A refund has been issued back to you in full as of today and you should see that reflected back in 3-5 business days. Thank you for reaching out with your feedback, we appreciate it!Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased deep wrinkle filler 3/23/24 received on 3/29/24. First time I used it my whole face broke out & lasted for weeks like that! I've been trying to contact them about a refund for 3 weeks to no avail. Order # *********/BH8315483 I want my money back for the price of this horrible productBusiness response
04/26/2024
We are sorry to hear that this did not make for a good fit and for any frustration it may have caused, and want to ensure we resolve this promptly. We've processed a full refund for your order, which should reflect in your account within 3-5 business days. Thank you for bringing this to our attention.Customer response
05/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
04/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order placed on 02.17.24. After approximately 2 weeks I checked the status of my order. Still showed pending. Called and was told they couldnt find the order number, my name, phone, email First two emails went ignored. Received response on my ***** email asking for information. Supplied name, phone, email as well as the picture of the order and proof that my credit card was charged. They still cannot find my order and state my payment was declined even after I showed proof that it processed. No product or refund received.Business response
05/03/2024
We sincerely apologize for the delay in shipping your recent order. Due to a system issue, your order did not import into our fulfillment center as expected. However, please be assured that we manually created your order and it was shipped out on May 2nd.
To make up for the inconvenience caused by this delay, we have processed a full refund for your order. You should see the refund reflected in your account within the next 3-5 business days.
We understand how frustrating this delay must have been, and we truly appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to contact us.
Thank you for your understanding and continued support.Customer response
05/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased the ********************* from Beverly Hills MD. I started to receive 3 bottles every month. Each bottle has 60 capsules: enough for 30 days. I called and told them I had way too many and to please stop sending them, at this point I just finished 1 bottled and received 3 more bottles so I had 5 bottles. i went for blood work and noticed my liver count was high so my doctor advised me to stop taking the supplements. I called to cancel the subscription but the customer service gal told me she will change it to annually; meaning I will only get a shipment once annually, this would give me enough time to get clearance from my doctor. I told her that I stopped taking them and then I received another 3 bottles in the mail so now I have 8. I called again and they said to hang onto them and if my doctor doesn't allow me to take them then they will refund my money and I can return them. I just had a biopsy completed and haven't received the results yet and I noticed I was charged yet again for 3 more bottles, $101.22. I called to tell them that I can not take the capsules and to please cancel the order and that I need to return the 8 bottles I still have. The gal told me they can not return them because of the 90 day return policy. I told her what happened and what I was told and she said there was nothing she can do. When I asked to speak toa supervisor she said there was not one available and that I could not speak to one. I was sent the bottles in error by them, and they didn't want to accept them back, and they gave me false information; here I thought they were being concerned about my situation, but she must have been just looking at sales numbers. It is $303.66 that needs to be refunded and I am more than willing to return the product, but they won't take it. Had the customer service girl just accept my return from the get-go I wouldn't be in this situation today.Business response
04/19/2024
We are so sorry to hear of the experience and want to ensure a resolution is made for you today so we have issued a refund for your last order in full (4/9/2024) which should reflect back to your account in 3-5 Business Days. We have also refunded the last 2 previous orders and your subscription shows as cancelled and no further charges or product will be sent out to you. No need to send anything back. If you have any further questions or concerns, please don't hesitate to contact us. Thank you and have a great day!
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Contact Information
Customer Complaints Summary
55 total complaints in the last 3 years.
15 complaints closed in the last 12 months.