ComplaintsforNexum Servicing
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Complaint Details
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Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company has frauded me out of thousands of dollars. They claimed to be a support with student loan servicing. They are not. The website no longer exists and the phone number associated with it is not in service.Initial Complaint
01/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
January 22,2019 I received a call from a company name Nexum Solution a consolidation company that were willing to help me consolidated my students loans, they told me that it was going to help me get to student loans fogginess program. On 2/1/2019 I set up the first payment for consolidation which was in the amount of $899 later on monthly will deduct the amount of $39.00 monthly until now three years later they still taking the money out. I reach out to the students loans program, they told me that they are not receiving any kind of payments from such agency to paid for the loans. I tried to reach out to such person I had a conversation back in 2019, the phone lines are not working either three lines. I am very disappointed. I noticed that many people have make complains to this agency, because this is the first time i look at the bbb about this company and see so many complaint's. I noticed something was going on because the my loans were transfer to ******, I reach out to them. I would like to get my money back in the amount of $2,225 with the consolidation payment that I did. I need help what can I do to get my money back.Initial Complaint
12/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was sold a student loan consolidation program by Nexum Solutions whereby I paid the over $889 to set up the program and $39 per month which I have been paying for the last three years. I noticed that they haven't taken a payment in a while so I called and the number is disconnected and cannot locate them by ****** search. I came here and see all the complaints identical to mine. This company has criminally misrepresented themselves and misappropriated funds. Is there anything I can do to get my money returned?Initial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Been paying these people since 2019 for student loans and just discovered not a ***** paid on debt and they have been keeping the $39 per month I pay them. Went to call, ******* wireless cannot be completed. Website no longer available. Nexumserving.comInitial Complaint
08/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I thought this was helping pay off student loans. ***** a month for 5 years - 4 different loans. How can I find out where my money is and how can I get it back? Its hard enough to pay student loans without these scams! Please helpInitial Complaint
11/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Nexum Solutions has been taking $39.00 out of my checking account every month for the last few years. Now I find out that they have not sent the last $819.00 to my student loan account even though this is for student loan forgiveness. I have tried the phone number they have listed but it is disconnected. I cannot reach them but want my money back! They have scammed me out of over $1400 total.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.