Customer ReviewsforWest Coast Solar, Inc.

West Coast Solar does not support their system after the sale. They say the guarantee a certain production of solar. I have been working with them since December 2023 to get them to assist. I have already paid true *** of 1k for 2023 and it looks like another 2k is projected for this. Do not do business with this company. They do not stand by their work or guarantee.

I had a horrible experience. West Coast Solar (WCS) sold me a system with 27 panels just shy of 4 years ago. I never had a problem, until last year. In August 2022, I started getting outrageous bills from PG&E, that continued to increase over the next two months. I called PG&E and found that my system had not been working since August 17th. I called WCS and was informed they upgraded their system, switched from 3G to 5G, and this resulted in my system being thrown off the grid as it was not compatible. I told them I was never notified by mail, email, phone call regarding the switch, or with a plan to switch the inverter box to ensure my system continued a seamless production of energy. The equipment is under warranty for 25 years, and I was assured WCS would maintain their equipment as customer service was a priority. The tech came out and apologized, informed me that switching the inverter box would take all of ***** minutes to swap out, and they had a warehouse full of them. Two more months past with my energy bills rising all the way. I called and was told it was "out for approval." I told them my true up charge was going to be high because it was off the grid, and I needed it switched out asap. They replaced my inverter box on February 17th of 2023! My true up charges are $2,300, and my bills I have paid while the system was down totaled upwards of $4300! When I called to ask for help with the bills, they said they could offer me $600! Poor business practices and a lack of good faith with customer service is my experience with this company. Even more disturbing, I found more reviews on line regarding the same issue with this company. I wouldn't give them one star as a rating except I had to choose one to write this review, and I don't want to see this happen to anyone else.