ComplaintsforPenas Towing
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Had my car towed due to a fender ****** to penas towing . On 5 /30/24 went the next day to get it released was told $530 .the tow charge is $260 storage $125 a day,so it hasn't been there 24hrs yet. Didn't have the fee. .Monday June 3rd found some one to loan us the money.called penas to see how much it was .Was told $1330.way out of my reach.Got a lein notice in the mail on June 10th dated June 7th .to date the storage fees $1125 +$260 tow +$70 lien fee.that totals $1455.when on the 3rd I was told $1330 when actually it was only $830 according to my calculations.under A $1000..Being a disabled vet on oxygen and a fixed income there is noway I can afford $1455 and it's to late protest the lien,I could of had if home already if they wouldn't of lied TO ME.HAD NO CLUE THAT they do people dirty like that.I need my car due to health issue.is there any thing that can be done .So I can get it back up for under A thousand bucks .cause that just isn't fairBusiness response
08/19/2024
Please see attached responseCustomer response
08/22/2024
Complaint: 21909391
I am rejecting this response because:
WE CALLED ON THE THIRD OF JUNE AND WAS TOLD THE **** WOULD BE $1330 AND WHEN WE WENT TO PICK UP THE REST OF THE BELONGINGS SHE SAID ITS ABOUT $1400.IF YOU LOOK AT THE **** NOTICE AND CALCULATE THE **** as of June 7th the total fees was $1455.meaning that the fees were no way $1330 on the third of june
Sincerely,
A
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.