ComplaintsforMac Pros Sales & Installation
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Complaint Details
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Initial Complaint
08/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Mac Pros was hired to replace our roof at our home, 2018.We purchased a Energy Star roofing product with a 50-year warranty.The salesman assured us of a quality product and that Mac Pros would stand by thier work.Roofing installation cost around $18,000.My complaint are as follows.Complaint #1) After the completion of the new roof installation, I climbed upon my roof to see the finished product. The roof looked great but,I immediately discovered our main electrical service roof anchor was not attached to our new roof. The electrical conductors are not supported by a cable (from our roof to the utility power pole) . This means, the weight of the electrical conductors is not supported by the steel cable which is normally anchored to our roof. A major safety concern!Complaint #2) We have a roof water leak in our master bedroom at the south west section of our home. A reasonably common occurrence.I have called the salesman and our contact at Mac Pros in request for a warranty leak repair and in hopes of having the electrical connection restored, AS IT WAS before Mac Pros performed thier work.These contacts ( **** and ***) no longer work for Mac Pros, and could not help **** have called Mac Pros in **********, **. BUT I never once received a call back . Never once was my phone call answered by anyone at Mac Pros.We need to resolve this matter asap.Thank you! **** and *********************Initial Complaint
03/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
July of 2019 had a New Roof installed. Paperwork states 25 year warranty.March 2023 drips coming in to living room. That we know of.Tried to contact and Can't. Need to know who Warrantied the Roof?Need to know who purchased all their contracts, or need Refund or Void Contract and/or Financing.Tried all Numbers, No Luck.Financed through HERO.Hope Someone can help!!!!!!!Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*******. For a roof repair. It was not supposed to leak permanently. It leaks all over. They said it was guaranteed. I cant find a good phone number for them.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.