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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In early February 2024 , I requested an estimate from atticare. During the walk through I was informed of what I could expect, the removal of the old insulation, seal/ block any openings pertaining to rodents, sanitize and install new insulation. On completion of the work I was supposed to be provided with before and after pictures of the attic. This was all part of the contract. I had atticare do the service on 2/15/24, in the amount of $4560, which I paid. As the work was being done the guy in charge was showing me pictures of everything, at which point I asked for them to be forwarded to me. He told me that he couldnt give them to me, that the office had to send them out. Ive been trying to get my pictures for about a month now and still havent received them. Everybody has a different story, from I emailed them to the phone is broken, to today theyre on a USB and need to be found. Every time I call its a different story. The pictures was part of my contract, and if they cant provide them, my balance should have been discounted. I paid for everything in the contract, and I need my pictures for my portfolio for selling my house.Business response
04/16/2024
Dear ****,
We hope this message finds you well. We want to extend our sincerest apologies for any inconvenience or frustration you experienced regarding the completion images for your recent insulation project. Your satisfaction is of utmost importance to us, and we take your feedback very seriously.
After thoroughly reviewing your complaint, we conducted an internal investigation to address your concerns promptly. We're pleased to inform you that upon our investigation, we confirmed that the project completion images were sent to you as per our standard procedure.
To express our apologies for any inconvenience this delay *** have caused, we also took the liberty of sending a token of appreciation as a gesture of goodwill. We sincerely hope this demonstrates our commitment to delivering exceptional service and addressing any concerns that *** arise.
We truly value your business and the trust you have placed in us. We assure you that your feedback has been instrumental in helping us improve our processes to prevent similar occurrences in the future.
Once again, we apologize for any inconvenience you experienced and thank you for bringing this matter to our attention. Should you have any further questions or concerns, please do not hesitate to contact us directly. We are here to assist you in any way we can.
Thank you for your understanding and continued support.
Warm regards,
****Customer response
04/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.