ComplaintsforDigital Visibility Concepts

• Initial Complaint

  04/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  $******* was given to DVC to build the website the public barbershop in march of 2020. Still to this day the website has not been completed. I have tried contacting DVC with little success and each time they won't follow up.

  Business response

  06/28/2022

  Consumer Response /* (-5, 5, 2022/04/29) */ Since the complaint has been filed. The company has agreed to complete my website. Business Response /* (1000, 9, 2022/05/16) */ Hi ******** On behalf of **** I'd like to share with you what was discussed between us and **. ****** ********** When we received this complaint on ***** *** ***** we already have an agreement with the client that we will complete his website with his participation since he went silent on us before which is the reason why we ******** able to complete his site ***** On ***** *** ***** the client emailed us *********** for how he reacted and said that it would be great if we can complete the project. When we received this complaint the next day, I asked **. ********* if this was ********* prior to our agreement to which he responded: ****** it *** ******** Let me know what else you need. Sincerely, *** ** ******** Consumer Response /* (2000, 11, 2022/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/30/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Contract breach. We signed a contract in June 2021 with DVC to handle our social media marketing on Facebook/IG. We were charged set up fees, monthly fees and also had them do a landing page for the business to link the social media to and drive business there as well. Per our contract they were supposed to deliver items that to date have never been delivered. They did not start running our social media ads until ********** but charges us ******** It took them 4mo to build a simple website landing page! the lead capture is still not correct and has some wonky work around because the developer was inept. Thier entire team was *** on ********** meetings that were set in the contract to keep us in the loop with our investment into their service. I had to raise heck to get any form of action on our account. Insult to injury, I have had to write up all of our own content, edit their lead forms on social media, constantly re-direct/correct what our business brand is- because they are clueless and wouldn't pick up a phone or email us to clarify. I have spent thousands of dollars for horrible customer service, even worse performance and literally NO ***** for 5 months. Finally, I went over the *** and messaged a higher up, gave them 30 more days to correct these issues in good *****- And still ******** In a last-ditch effort to get traction- They opened up geo locations on Facebook and got 7 horrific leads not in our specified markets, not even remotely close to leads meant for our business. I several written email requests ****** for the ******** clause in my contract to be honored. We are 7 ****** in to a contract that they have totally set fire too, I have honored my 30-day notice to remedy and there is still no ************ They have not one stich of professionalism. They refuse to take *************** I have tried to resolve this ******** and ************** but they have ghosted us.

• Initial Complaint

  11/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I hired Digital Visibility Concepts to run a ******** advertising campaign for my feature film. It began in late October, but then on October 30, ******** shut down the ad and also terminated my advertising account. I don't know what Digital Visibility did to violate ********'s advertising policies, but that's what they said happened. I pleaded with Digital Visibility to contact ******** and find out what the issue was, but they had no ability to communicate with ********. Before we began, they told me that if a problem arose that they could conmmunicate directly with ********. That was a lie. They bold-faced lied. And by October 30, the entire campaign was halted and ******** account terminated. Yet, on November 17, Digital Visibility charged me for another month of service in the amount of $***. This is crazy because I never got a month's worth of service for the first $*** I paid them. And I also paid them creative fees. They are refusing to refund the bogus charge of $*** even though I have implored them repeatedly to do so. I discourage anyone from hiring this company. They actually got me banned from advertising with ********- for life.

  Business response

  06/30/2022

  Business Response /* (1000, 8, 2021/12/17) */ We're sorry to hear that our services did not meet with Mr. ******'s approval, and we are in the process of issuing a refund. Having said that, we don't feel that this account of the situation is entirely accurate. Specifically, Mr. ****** claims that he was told he could drop out at any time. In reality, our policy is to require a 12-day written notice of such termination and Mr. ****** did not provide that. In addition, he claims that he told us from the beginning that he would drop us if the ad didn't pay for itself right away. This is not a realistic expectation, and in fact, he made no such statement until Oct 18, one month after the first billing date. At this point, we told him that we wouldn't know how the ads were doing until the end of the month. The ad ran from Oct 22 to Nov 1 (10 days), at which point his account was disabled because of unusual activity. Of course, it is unrealistic to expect an ad to pay for itself in just 10 days. It is true that ******** shut the ad down for violating its advertising policies. The first time this happened, no clear reason was given by ********. The second time, ******** indicated that the client's ads violated its Misleading Claims policy. It is not true that we are unable to contact ********. ************** their service was simply slow in this instance. It is true that we charged Mr. ****** for a second month, due to the Monthly Program Automatic Renewal which he had signed up for. We had already done the work for the second month. ******** rejected the ads for reasons that had nothing to do with us, and we were simply hoping to be compensated for our time. We don't consider Mr. ******'s claims to be legitimate, but we are offering him a refund to resolve this issue. - *** Consumer Response /* (3000, 10, 2021/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) To this day, no refund has come through from ***. My bank reversed the charge. And I don't believe they talked to ********. Everything he said pertained to messages from ******** that were posted. I saw them myself. If they talked to them, surely they would have found out which ******** policies were broken. But, they can't say because they didn't talk to them. Since the ad only ran for 10 days, Ionly got a third of the value of the first $*** I sent them. By rights, they should have refunded me $*** of that. But, I wasn't asking for it. But, when they charged me another $*** even knowing that the campaign had been terminated, that was an outrage. How dare they? I don't know how they sleep at night doing business like that. And that 12 day written notice was just a fine print, just a hurdle that they snuck in to make it difficult. It's a slimeball way to do business. It's supposed to be about service not adversarial. I wish for my complaint to remain. Thank you. ***** ******

• Initial Complaint

  11/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They took 849 dollars from me and never provided a service.

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