ComplaintsforSubroclaims
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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Claim #******* I got a letter from subroclaims and I recall a accident but your client was speeding I was driving a company ambulance at the time for a company called emtrack I believe there insurance is responsible for this debit please contact them and remove my name from your collection practicesBusiness response
06/24/2024
We reached out to ************************* and resolved the confusion. He advised he was going to withdraw the complaint.Customer response
07/12/2024
this complaint was supposed to be closed and retracted
Sincerely,
*************************Initial Complaint
03/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Hello, this company reached out to me about an accident my dad was involved in. The car has insurance and is registered under my name, but I was not there when the accident happened. My dad did inform me when the accident happened. It was a small fender ****** and there was no police report made. When the claims company called, they did not have the correct date of the fender ******. The only information the company could provide me with was mine and my dad's phone number. That's kind of ironic... *********** couldn't get a hold my dad, so they decided I was the next victim. *********** claims to be around for 20+ years but I couldn't find anything but scam reviews. They told me I owed $4,000 but I was not at fault for the accident. They offered me a deal if I paid today at this moment, I would only owe $2,000. Debt collectors do not offer "deals." *********** also threatened me over the phone. I want mine and my dad's phone removed from your call log. I want you to leave us alone and remove this claim.Business response
03/28/2024
Our client is ***** who transferred this claim to our office to handle. This claim came over as uninsured, which by law you must have valid insurance. When we reached out call was placed to driver ******************** with no response and then *************************** was called because she is listed as the owner. Our office only receives parties involved, dol, loss descriptions and amount that were paid out by the insurance company. If any further info is requested by the tort feasor we will have to request it. Our protocol is to collect balance in full, if someone is unable to pay the full amount, then we are authorized by our client to offer a settlement, if settlement not doable, then we setup monthly payments on the full amount. This is NOT a debt this a tort claim. Our office is NOT a collection agency, so we do not follow any Fair Debt Collection Practices. If a tortfeasor refuses to comply, we simply close the claim down and client will decide how they wish to pursue. Most of the reviews of our company are made by parties who refuse to pay and say "we're a scam." This is a prop 213 case which both tortfeasors should look up the laws in CA.Initial Complaint
01/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This collection company mail me a collection letter on 12/14/2023 to collect $3,000 for auto accident that I have not involved. The letter demanding me either to send the money through their website or provide my insurance information to them to avoid costly litigation. The collection letter does not indicate any information about the other party involved in the accident. My driver license and vehicle plate number also not included. The specific location of the car accident also not provided. The entire collection letter is suspicious and looks like a scam. They might try to get more personal information about you when you call back. Be careful.Business response
01/25/2024
Geico is our client who referred the claim to our office to pursue ***************** for an accident on 09/04/2022. If **** would call ** or answer his phone then we could go over everything in detail. We're not a scam, been in business over 2 decades.Initial Complaint
09/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They are calling gme about a debt I have nothing g to do with. I stated for them not to call me and I'm not the correct party. They still call me, when reach out to, they've threaten to call the police on me or charge me with harassment for sending email. Will not give me any info on who will fix the problem.Business response
09/12/2023
This is a tort claim not a debt to clarify. Our office was attempting to reach adverse who was involved in auto accident. Once it was confirmed that ************ what adverse ex spouse, we removed his number and stopped emailing him once he advised to stop emailing and calling.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.