ComplaintsforBreg

• Initial Complaint

  09/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Complaint regarding emlpoyee **** ****** and billing of $200.00 while this account is still pending resolution to Breg Inc from Blue Anthem. (See attached complaint, Breg billing statement and Anthem document.)

  

  Business response

  09/16/2024

  Thank you for reaching out to us. I have had the call pulled where you spoke with ****. Based on the call review our agent did everything in his power to be able to assist you when you called. Our policy is that we do not continue conversations until we can verify the person is authorized to know things about the account in accordance with ***** requirements. We do not publish or share our internal policies with outside people unless it is required by law, however, our policies are consistent with regulatory and governmental requirements. Should you have any further issues you are welcome to email us directly at ********************************************** but we will require verification of identity in order to discuss anything regarding the account. 

• Initial Complaint

  09/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 6/21/22, I visited the ****************************** During the visit, the doctor gave me a cast. Several months later (statement dated 12/23/22), I received a bill from Breg for $400 for the cast advising me to call them if I had insurance. I did so on Jan 4, 2023, provided them the insurance information and was assured by customer service that they now had the information. But I continued to receive bills from them for $400 (statements 2/18/23, 4/30/23, 7/3/23). Each time I called, provided my insurance information to Breg and also called my insurance company. Each time my insurance company told me that Breg had not filed a claim. Finally, I received a statement dated Sep 11, 2023 from a collections company stating that Breg had turned to them to collect the $400. I had my insurance company on the phone with Breg but with no apparent outcome. I paid the collection company $400 to avoid having my credit score affected. In March, 2024, I received an Explanation of Benefits (EoB) statement from my insurance company stating that they had paid Breg $240 for the claim. I called Breg on 4/18/24, spoke to Arman in customer service who told me that I would receive $240 within 30 days. It is now September and I have still not received it. I am attaching a picture of the original bill from Breg for $400 along with the *** from my insurance company showing the payment of $240 to Breg (Page 2 of the *** circled). I would appreciate your help in having Breg return the payment to me.

• Initial Complaint

  08/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have repeatedly contacted and have spoken to seven (7) different Breg **************** Representatives since May 2024 regarding my account. I am being repeatedly billed for $155.62 every few weeks when payment was made and debited from my banking account in April 2024. Each time I speak to a respresentative and ask for the supervisor/manager in charge, I am NEVER connected and am advised I will receive a call back.Today I recevied a 'sending to collections' letter, even after all of my efforts.. I have escalated and provided proof of payment on each call, via email, and lastly via US mail. Still I am being harrassed for payment - this appears to be fraudelent activity as I am also told your payment hasn't posted to your account. My question is, where is my $155.62?This is extremely poor business management and customer service. My last resort will be contacting the State ************************* upon completion of this complaint. Hopefully someone from Breg will quickly resolve this issue.

  

  Business response

  08/13/2024

  Thank you for reaching out to us. I would like to look into your account and see what has transpired. Please provide the account number located on the invoice so I can complete the investigation and get this issue corrected. Thanks! 

  Customer response

  08/13/2024

  Breg - DO NOT CLOSE this case.  My account number is *******, as you requested. Please fix the issue and respond.

  

  Business response

  08/14/2024

  We have been experiencing an issue with our bank that has caused a delay in cash posting. Your account was part of those affected by this issue. Your account has been corrected and there is no longer an open balance. We apologize for the inconvenience. Should you have any further questions or issues please reach out to us directly at ********************************************** Thank you!

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife was seen at ************ Orthopedics on 3/19/2024. The Doctor told us our insurance would cover 100% since I have two insurance providers. In June I received a bill for $50.28. I called and informed them that I have two insurance providers. BCBS FEP and Tricare. The person on the phone told me not to worry about the bill they would refile. On July 22, 2024, I received a bill titled Final Demand. It also threatened legal action or a collection Agency. I called again and the person on the phone said if I didn't pay this bill they would send it to collection. Since I have work very hard to maintain my credit score, I paid the bill. Additionally, this Breg knee brace only runs between $50-$150 on amazon. I believe the company is overcharging.

  

  Business response

  08/07/2024

  Thank you for reaching out to us. I have reviewed your account and found an error occurred that caused the secondary insurance information you provided to not be added or billed. I have had this corrected and placed the account on hold while we wait for the insurance coverage response. You will only receive additional invoices if a balance exists after Tricare reviews the claim. Should you have any additional questions please feel free to reach out to us directly at ********************************************** Thank you!

• Initial Complaint

  08/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against **************************** regarding a billing discrepancy for a knee brace I received on April 18, 2024 that is in my current possession. My insurance company, ******, was billed $925 for a Breg Roadrunner Knee Brace. However, the same brace is listed on Breg's official website for $185.99.Anthem paid $618.14 of the billed amount, leaving me with a balance of $306.86. I contacted Breg's billing department to address this issue, as I believe the charge to be excessively inflated compared to the retail price. I offered to pay the retail price of $185.99, which aligns with the amount listed on Breg's website for the same product. Despite my efforts to reach an amicable resolution, Breg refused to adjust the billing, citing contractual obligations with the insurance company and suggesting a payment plan instead. I was told that a manager would reach out to me within ***** hours. The percentage overcharge is approximately ******%. After seeing all the similar complaints on the BBB, I have decided to no longer state my case with Breg directly. The public needs to know this. The insurance fraud divisions need to be made aware of this fraud. Breg needs to be held responsible for all these deceptive practices against the insurance industry. This practice of overbilling insurance companies for medical items contributes to the rising cost of healthcare in *****************. I am requesting that Breg accepts my payment of $185.99 for the brace I received, as this is the accurate retail price. If Breg chooses to send the remaining balance to collections, I am prepared to contest the charge, as I find the billing practices unfair and unethical.I am seeking your assistance in resolving this matter promptly. I believe a fair resolution would involve Breg adjusting the balance to reflect the retail price of $185.99 and removing the remaining balance of $306.86 from my account.

  

  Business response

  08/05/2024

  Thank you for reaching out to us. Please provide your account number so I can investigate what has transpired and get back to you. Thanks!

  Customer response

  08/05/2024

  Breg has the attached JPEG giving all the requested information- please open it and review it. 

  

  Business response

  08/05/2024

  The attached is simply your EOB from your insurance company. I require the account number from the invoice you received from us. 

  

  Business response

  08/07/2024

  The attachment on the complaint is not an invoice from Breg. It is the patient's explanation of benefits from the insurance company. I require the account number from the invoice the patient received or a copy of the invoice so I am able to look up the account to fully address the issues on the complaint. 

  Customer response

  08/07/2024

  The invoice number is 14719300 Account number is 6719945

• Initial Complaint

  07/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Was billed $450 for a surgical boot I received from my dr's ******* Was mailed a Breg financial form to fill out after I had the boot for a few days. No where on the form did it state the actual price of the boot. It did state that they would bill my insurance company tho. My insurance only paid ****** and left me with a balance of $118.52 which I disagree with due to the fact that this company sells this same boot on Amazon for less than $100. As you can see, they're grossly overcharging this product to the medical community. Why would anyone want to spend more money when they can get the exact same product on Amazon for way cheaper. Had I been given this information on the cost of this surgical boot, I clearly would of went the cheaper route. Weren't medical bills suppose to be transparent about their pricing. This company clearly is not. If they have you fill out a financial form, then state the prices on said form. I called them to ask them to write off my balance and theyre refusing stating it was a contracted price with the provider who clearly is not paying for this product. I stated I would pay the extra $83 that Amazon would have charged me as well and have emailed them with this same dispute with no reply. This company is clearly one of the many reasons why medical bills are too high. It's not like I can return a used boot that I only wore for two weeks.

  

  Business response

  07/19/2024

  Thank you for reaching out to us. I would like to look into your account. Please provide the account number listed on the invoice you received. Thank you.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I incurred charges for Breg products on 2/14/24 (Account ******* Invoice ******** in the amount of $45.15) and on 2/29/24 (Account ******* Invoice ******** in the amount of $107.95). I not only paid these charges using their online portal, I inadvertently paid the $45.15 twice. When I paid online, I got a message that the charge would show up as Omni Motion on my bank statements, which they do (BOA and *****************). But they continue to show them as outstanding and delinquent and harass me by email and postal mail for payment. I have called every number available for them to get this resolved and have been promised by numerous people it would be, but it is not. My perfect resolution would be that this unscrupulous, poorly run company who preys on injured and mentally and emotionally compromised people and charges 5X the cost of what you could get their product for at *******, goes out of business. But that will not happen, so I want my overpayment returned to me and the charges marked paid IN A TIMELY MANNER, AND they cease and desist falsely continuing to bill me.

  

  Business response

  07/29/2024

  So sorry for the delay in response. I have been trying to get an answer on when the refund can be given. We are having an issue with our bank at the moment and due to this posting have been delayed. Not that is any way your issue, but it is making it where payments are not flowing in correctly and it has caused significant issues on being able to show the correct amounts that patients have paid to allow up to refund overages. It is actively being worked on but I do not have a timeframe for your account yet. Once I receive notice of the issue being resolved I would be happy to email you. Please provide your best contact information and I will keep it on file to contact you as soon as I hear. I again apologize for the frustration this is causing but please know we are doing everything in our power to get this resolved quickly. 

  Customer response

  07/29/2024

  I would expect the same timeliness from you as you demanded from me. This has been going on since March; it is now almost August. I have been trying for that long to get my account reconciled and have had multiple empty promises from Breg representatives already that this would be immediately resolved. Your banking issues are no more my concern than mine are yours. I would anticipate that by August 14th my account will be properly credited and my refund in my hands or I will pursue whatever it takes to resolve this and get your shady company out of my life. 
  For email contact, please use myoffers714@gmail.com. 

  

  Business response

  07/30/2024

  I will let our account department know of your expectations and hopefully they will be able to meet them. Unfortunately, I don't have any control over what is going on, but I will be sure to keep you informed when I hear. 

  Customer response

  07/30/2024

  I worked in business for over 40 years. SOMEONE can make it happen. If you have been charged with handling this complaint, then perhaps you can provide me with the name and contact information for the person in your company who can make it happen. I would be happy to redirect to them. In the meantime, please stop sending excuses and vacillating.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to formally complain about the deceptive practices of BREG regarding the overcharging for common healthcare devices.Details:- Date of Incident: May 24, 2024 - Product/Service Involved: Fabric and Velcro wrist brace Description of the Incident:On May 24, 2024, my son visited an urgent care facility for a wrist injury. He was provided with a fabric and Velcro wrist brace to support his healing. While I understand that I signed a document accepting responsibility for the cost of the brace if not covered by insurance, the cost of the brace was not disclosed to me at any point.Billing and ******************* billed my insurance company $315 for the brace. This amount was then reduced to $171.53, which was left for me to pay as part of my deductible. The same wrist brace sells for under $50 on Amazon. Attempts to Resolve:Upon receiving the bill, which was mailed on July 1, 2024 (38 days after the service), I contacted the company to inquire about the charges. I was informed that the price is contracted with my insurance company and that there was nothing they could do to adjust it. When I asked about returning the brace, I was told that there is a 30-day return policy. However, since the bill was sent 38 days after the service, this return window had already closed.Concerns:1. Lack of Price Disclosure: The cost of the wrist brace was not disclosed at the time of service.2. Delayed Billing: The bill was sent 38 days after the service, beyond the 30-day return policy period.3. Inflexibility and *************************************** refused to adjust the charges or accept the return of the brace.Desired Resolution:1. Adjustment of Charges: I request a review and adjustment of the charges for the wrist brace.2. Transparency in Pricing: I urge the company to disclose the prices of medical devices at the time of service.3. Policy Review: I recommend a review of the billing and return policy to ensure fairness to the patients.

  

  Business response

  07/10/2024

  Your son's account has been reviewed. Your insurance has been billed and your insurance has applied the amount due to your deductible. Your insurer requests we bill you for the item(s) that you received for the deductible amount. Please refer to the *** provided to you by your insurance company for review. Understand that we are unable to make adjustment to deductible and/or co-insurance amounts due to contractual obligations. We are able to offer a payment plan should you require that option. 
  
  Insurance plans expect the best possible outcome for their patients, so insurance pricing is inclusive of the service aspect the insurance requires of their contracted supplier. Purchasing a product in a retail store or online puts the onus on the customer to determine whether or not the product fits properly, is being used correctly, or is appropriate for the injury or condition that the product is intended to treat. Also, Breg does not sell products directly to patients; we rely on our network of authorized distributors and healthcare providers.  Our products are highly regulated medical devices dispensed at the discretion of healthcare providers. 

  Our return policy as well as pricing is available on the copies of page(s) you should have received. If this did not occur, I will investigate the procedures at the location in which your son was serviced to ensure that they are being given to patients. 

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received a bill from Breg, **** for $106.76 which was paid online on May 10, 2024 and processed on May 13, 2024. I continuously receive invoices from this company stating the medical bill has not been paid. I provided proof and each time I call they tell me to disregard the invoice that they are investigating the issue. Today, I was told that they would note the account so that it does not go into collection. I have asked to speak with a supervisor to no avail.

  

  Business response

  07/09/2024

  Thank you for reaching out to us. Can you please provide your account number so I can look into your account? Thank you!

  Customer response

  07/09/2024

  Account number is *******  and invoice number is ******** which was paid via internet on May10, 2024

  

  Business response

  07/09/2024

  Thank you for the information. I did locate your account and see the credit card payment. I have reached out to the cash posting team and asked that they have the payment applied. This should be done shortly. If you have any other issues or questions please don't hesitate to let us know. 

  Customer response

  07/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  07/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My son went to urgent care 9 2 2023 and received a airsplent for his ankle. We have 2 insurance providers. In October 2023 I received a bill and called breg and asked if both insurance was billed. I was told no and verified both insurance companies information. I was told it would be submitted and disregard any bills and my account would be noted. Obviously this didn't not happen because I keep getting bills that threaten a collection agency. I've reach out and basically was told I wasn't getting any help because there was nothing the phone representative could do for me. She refused to allow me to speak to a supervisor or manager. I was told the insurance company has not responded as of this date and Breg cannot and will not submitt to insurance again. I asked how she could be sure it actually went through since no response and was told she knows it was because she works for the company. With two insurance companies, there is no way I should owe anything.

  

  Business response

  07/02/2024

  Thank you for reaching out to us. Can you provide your son's full name and date of birth or the account number located on the invoices you have received so I can look into his account? Thank you!

  Customer response

  07/02/2024

  Providing information requested. 

  **************************;

  Invoice number  13485231

  Account number  *******

  

  Business response

  07/03/2024

  Thank you for this information. I looked into your account and did find where we failed to have the secondary insurance billed when you asked. I had the balance adjusted due to our error. This could take a day or two (maybe a few more with the holiday) but you will have no open balance once the adjustment goes through. If you receive another statement please disregard as it is most likely due to timing of the statement cycles. Should you for any reason receive 2 additional statements, please reach out to us directly at ********************************************* so I can look into the situation further. Thank you again for bring this issue to our attention and I apologize for the frustration this has caused you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩