ComplaintsforSupplyusastore
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Complaint Details
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Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This was supposed to be an original ASUS charger with cord for my ASUS tablet and it is not. It took over two weeks to arrive and when it finally did it's some generic charger. I'm not the only customer they have done this to as I saw reviews for their company after I'd already purchased the product, unfortunately, and they're extremely poor reviews because they do not send the promised product. They should give me a price adjustment and if not at least I've let you know about their unethical business practices. I don't want to send it back because I can only imagine the hassle with these people and I would have to pay the postage.Thank you for your time.Initial Complaint
10/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Suggestion insertedNone selected Skip to content Using Gmail with screen readers in:sent 7 of 1,145 Re: Order Update #**** level up tattoo co <**********************>Sep 29, 2023, 1:55?PM to supplyusastore.com hi again i haven't heard anything back from you guys regarding the wrong size battery for my laptop. I would really like to get the right size battery if not a full refund.thank you Virus-free.www.avast.com On Sat, Sep 16, 2023 at 6:14?PM level up tattoo co <**********************> wrote:hi i just received my package from you guys and it's the wrong battery for my laptop.i need a 807231-001 ct: 6EZFQ06C818078 can i return this and get the right size for my laptop please and thank you this is my tracking number ********************** Virus-free.www.avast.com On Sun, Aug 20, 2023 at 11:48?PM supplyusastore.com <***********************> wrote:Order Number: **** Detailed Invoice: ********************************************************************************************* Date Ordered: Wednesday 16 August, 2023 The comments for your order are: Hello In light of COVID-19,The parcel may arrive to your place a little bit delay. We apologize for any inconvenience this may cause and appreciate your patience.Thanks for your order. we had already shipped out the parcel by ********* ,And your tracking No. is ********************** You can track it after 2-3 days on ************************ Please enter "DHL eCommerce US "in the carrier)For the coronavirus the parcel may arrive to your place a little bit delay. appreciated for your understanding .It needs **** business days to arrive. you can check with your near POST OFFICE the exact deliver time.hope you can receive it asap! thanks for your patience.Any questions, you can feel free to contact us, many thanks!Best regards Your order has been updated to the following status:New status: Update Please reply to this email if you have any questions.This email address was given to us by you or by one of our customers. If you feel that you have received this email in error, please send an email to *********************** This e-mail is sent in accordance with the US CAN-SPAM Law in effect 01/01/2004. Removal requests can be sent to this address and will be honored and respected.i have messaged them to get a replacement or a refund with no response since august 2023 can you help me please to get a refund or the right battery. thank youInitial Complaint
10/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a Bose replacement cord on September 27 for $34.74. Order number **** tracking number ***************** inInitial Complaint
01/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Jan 3, 2022 at appx ******* I purchased an ac Samsung adapter charger for a laptop on the website "Supplyusastore" for ******* Their website did not show any reviews on it which I shouldve realized looked like a red flag and their was no phone number to call them with any problems. However it did have an address in CA so I figured I was safe to purchase this seeing as it was in the US, or so I thought! After reading the details on their own website, it stated I was supposed to get a confirmation email stating the shipping and tracking information which I did not get as promised. I tried to log back into their website and even created a new password ** my account on their site to try to log in and see my details and nothing would let me log in to their site. All I have as proof now is my intial purchase email saying an invoice with the amount and my information of how I paid on Paypal. My invoice on paypal shows all Chinese symbols as the name of whoever got this money from me and doesnt match up to their email or website name. On paypal it shows a payment was made to ****************** as well as Chinese symbols for a name of whomever. After researching online further, I investigated and found out that this address in California is for a law office and dental strip plaza not a Computer parts company of any kind. This company is a scam and also has no computer traffic which was also investigated online and found out. Others should be warned.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.