ComplaintsforMatadors Community Credit Union

• Initial Complaint

  08/31/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with charter communications, I do not have a contract with Matadors Community Credit Union, they did not provide me with the original contract as i requested

  Business response

  08/31/2023

  Dear **********************,

  We are unclear as to your specific complaint and need more information.  We don't have anything to do with ******* Communications and cannot assist with a complaint for that company.

  As far as your mention of a contract with Matadors Community Credit Union, we have no record of anyone with your name as listed in this complaint, in our customer database.  It would be best for you to contact our ******************** at ************** during regular business hours- Monday- Friday, 9am-5pm- so that you can provide your account number, or identifying information.  They will then be able to direct you to the correct department for assistance. 

  MCCU ****** Services Team

• Initial Complaint

  04/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to the Chatsworth branch yesterday 4/17/23. My goal was to open an account, inquire about savings and CD's, and later bring in additional monies to fund the 2nd savings account. The female representative I spoke with, it appeared as though she was resistant to my opening an account. And because of this, I will not join the credit union, but I would like it to be known that this type of service should not be tolerated. I have a significant amount of inheritance monies that I want to distribute to various accounts and considered rejoining Matadors to rest some of the funds. I drove from *********, ** to open the account. I had two forms of ID and I'm also a member of ************************** in Pacoima, **. According to Matadors website that's all I need in order to join. Actually, there is a list of criteria that a client has to meet one of them. I told the representative I was a member of the church, she again said no. She didn't even go online to verify what are the requirements. She immediately seemed resistant, may be because she didn't feel like going through the steps of opening a new account, it was Monday. I'm not sure what the problem was. Also, I graduated from **** and was a member of Matadors for many years prior to closing the joint account when I divorced. When I first inquired, I told her this, but she immediately shook her head saying no, as if that wouldn't qualify me. My membership was most likely 15 years ago, so I'm not sure about archived records, but she didn't even consider that. I was a **** alumni, so she told me to bring my alumni card. I planned to do that, but when I got home I saw that my alumni status expired in 2017. She was kind in sharing the details about the various accounts I inquired about, but refused to provide a business card or contact details at the end of our discussion when my fiance' requested. I later realized when I got home, as much as I enjoyed membership years ago, I didn't feel respected or appreciated yesterday.

  Business response

  04/21/2023

  We have corresponded with the consumer directly and she provided additional information to us.  There is no specific action or resolution requested by the consumer, therefore we do not have any information to provide or documents to attach.  

  Customer response

  04/28/2023

   
  Complaint: 19951785
  
  I am rejecting this response because: Questions were asked to ***************************, AVP of Operations, in my direct email to them and in this BBB complaint requested desired resolution which I haven't received a response addressing that.
  
  Sincerely,
  
  ***************************

  Business response

  05/03/2023

  Hello,

  Our AVP Operations emailed ****************** requesting to speak to her.  ****************** responded via email and did not include a phone number.  ******************** provided additional information regarding her experience, but did not make any specific requests for action.  We have since escalated this to the Vice President of Operations and he sent ****************** an apology email on Friday, 4/28 and offered to speak to her in more detail (if she desires to do so).  We have not received a response to that email as of today, 5/3.

  Because we are a financial institution, we are limited by CA's Privacy laws as to the information we can provide in a public forum (BBB), regardless if the Complainant initiated the correspondence.   We have done our best to reach out to ******************, offer our sincere apologies for her experience, provide her with a brief description of the actions we have taken, and offer to speak to her directly.  This was a customer service issue and we have committed to provide additional training to our staff.  

  We'd like you to mark this case as "Responded to" and close it out.  There is no way for us to provide any information that would meet your requirement for a "Resolved" status. 

  Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩