ComplaintsforChico Nissan Inc.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  5/3/2024 On this day, I went in for a routine oil change. During my oil change, I was notified by text message that during the multipoint inspection, they had found several other issues that needed to be resolved. These "issues" were presented in all capital letters, and accompanied by a large red banner that said, "Items requiring immediate attention" and a red tab that read, "Critical." These repairs were not something I could do all in one day, so I asked to reschedule the rest. When talking to *****, he noted that I could still drive my car but should schedule an appointment on the sooner side. One of the "items requiring immediate attention" was my engine air filter. This was an estimated cost of $35.95. I decided that this was something I could do myself, and when I did I found that my engine air filter did not need to be changed. In fact, there was barely any debris on it. I could have gone several thousand more miles with it. To me, this felt like I was being taken advantage of for being a woman, who clearly did not know much about cars.When I called to complain on 5/6/24 about feeling taken advantage of, **** noted that all "critical" items are things that "eventually need to be done." Even though the "items requiring immediate attention" are in all capital letters, there's a giant red banner and a tab that says "critical," these items aren't necessarily that important. With that philosophy of critical items being considered as "eventually needed to be done.", comes three large concerns. 1.- How many other people are being taken advantage of from this hyperbole?- thinking their vehicle is not "road safe." 2. How can customers trust that what they're being told needs to be done, actually needs to be done? 3. How many items is Chico Nissan Charging and servicing that don't actually need to be done?- What are the business ethics? I am a college student, who is just trying to make ends meet. I came here because I thought I could trust them. I was wrong.

  Business response

  05/09/2024

  Hello,

  It is never our intention to recommend or sell anything to anyone that is not needed.  In fact, our multi point inspection in required to have video and or images of the items recommended so that there is transparency in the transaction.  I understand the multi point did not have this requirement and I personally will retrain our technicians to always have this included in ANY recommendation.  I do apologize and would like to please be given the opportunity to regain your trust.  Please feel free to reach out to me: i am the service manager of the department.  *****************, and I could be reached at ************

  Customer response

  05/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a New Nissan Titan Pro-4x in September of 2020 from Chico Nissan. Fast forward now to October 2022 and I'm having dead battery and starting issues. So I look at my battery in my truck and noticed corrosion and a lose battery terminal. So I proceeded to clean the battery terminal and when putting the terminal back on I noticed that the wires were really tight and might be the reason the terminal came loose in the first place. So I made a appointment at Chico Nissan to have them look at the wires and check the battery to make sure they were good. After looking at the battery and cables they tell me that the battery that is in my truck is the wrong size and that is why my battery cables are so tight. They say they can replace my battery but I would have to pay for it because it is not the right battery for my truck. I proceeded to tell them that THIS battery is the battery that came in the truck when I bought the truck from their dealership. So they said they'll look into it. They said they couldn't find any records of it being replaced in their system OR the other dealership they got it from. I said ok but this is the battery that came with my new $60,000 truck and if it's not the right one it needs to be replaced with the correct battery because it's pulling on the wires and causing issues. After talking with multiple people at the service department including the service manager ******* they basically said that it doesn't matter they are not responsible for it. I asked well whose is responsible since I purchased the vehicle through you guys and all they said was it wasn't their responsibility. This battery is a Nissan OE battery says so right on the battery. So I had them replace the battery $295+ out of my pocket even though it's still under the bumper to bumper warranty. My family and I have bought several new cars from this dealership and have never had any issues on any vehicle for many years. So this is really disappointing.

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a brand new 2022 Nissan Frontier. Within the first 24hrs of owning the vehicle, the whole dashboard lit up and we had to take the car into the dealership immediately, They told us to DRIVE the car even though it was clearly malfunctioning, they refused to give us rental car. They offered to fill up our gas tank, offered new mats for the truck, and a tow hitch for the inconvenience, NONE of which they gave us. We were left driving this broken NEW truck for over a week until they could fix it. Denying any offer of compensation. I asked to return the vehicle within 24hrs of driving it off the lot due to the car being broken. They refused to take the car back or give us any sort of compensation for this hassle. Very displeased with the truck and the way we were treated. I asked for the lemon law and to have the truck taken back. They denied my request and now I am stuck with a truck that has already broken down with under 15miles on it.

• Initial Complaint

  07/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  car repair is finished we are without a car for almost 3 months and we bought a lifetime bumper to bumper warranty. we have no loaner car. we spent almost **** on add ons and we can't ever get a loaner car until the repairs are done

  Business response

  08/26/2022

  Good Afternoon ****,

  
  

  I am responding to ******************** complaint regarding the current unfinished repair to his 2018 Nissan Rogue. Unfortunately the radiator fans that have failed on his vehicle are on nationwide backorder. We had previously escalated his order to customer care in hopes of getting the parts more quickly. He was offered a rental vehicle which he declined, but his extended warranty did authorize 7 days total for his claim while parts are on order. We did receive his parts on 8/22/22 and he is scheduled to have them installed on 8/24/22. We will have his vehicle repaired the same day and back to him.

  
  

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  ***********************************

  Service Manager

  Chico Nissan Hyundai*********************

• Initial Complaint

  12/13/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 4/20/21 I purchased a used Dodge Ram **** for about ****** dollars all I had ask the lot for was to inspect the vehicles suspension to make sure there was no excessive damage and I wanted the front windshield replaced as it was damaged which they did replace the windshield and told me the lift on the truck was good. For the last 3 months Ive been hearing a loud noise coming from the front end of the vehicle and since I drive long haul over the road leaving me only 2 days home a month its been hard to have time to take it to be inspected over the thanksgiving holiday I was able to have a shop look at my truck thinking it was just something that needed tightened up or greased .This was not the case a shop told me the Frame to the truck was cracked and had been repaired at some point in properly leaving it to break straight through Now Im unable to drive the vehicle and have no idea what I should do ?Should I contact chico nissan or my insurance company do I just hire a lawyer as Im not home long enuff to even get anything done I feel lied to and taken advantaged of and now Im paying for a vehicle that cant be fixed and I cant drive . What do I do ?

• Initial Complaint

  11/29/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a 2011 Hyundai Sonata 3 months ago and while I was driving down the highway the engine seized up found out the engine is being recalled call up hyundai of chico and was told to bring it in had to have it towed there find out yes the engine has seized they put in an order but was declined the recall because of another recall that wasnt done I have only owned the car for 3 months and the recall wasnt done before I bought it now Im stuck with a car I cant drive and Im still making payments on

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