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Complaint Details
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Initial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We had a new ice maker installed in April by Juan at Dr. Appliances. It worked fine until a few weeks ago. We called Dr. Appliances again and a technician came out and said it needed a new part. He went and bought the part and installed it. A few hours later, I noticed that I hadn't heard any ice dropping so I checked on it and not only was it not making ice but it was dripping water into the freezer and refrigerator. I called that same evening and left a message for Juan. He never called the next day so I called him. He said he would came after 3:00 that day. Well, he never showed up and then would not answer my calls. My husband also called and he would not pick up so my husband left a message which went unanswered. We have paid a total of $492 on this ice maker and it still doesn't work.
Business response
03/03/2023
Hi *****, were sorry for this inconvenience. I know youve been a customer of us for some time. We did everything that the manufacturer instructs to proceed according to the symptoms your icemaker was presenting. I truly apologize for not getting there the day off, and I understand the frustration of not having your appliances working, even more after paying for it. We are open and willing to help resolving this situation. Please get back to us so we can get to an agreement. Sincerely ****Customer response
03/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.