ComplaintsforAcura Financial Services DBA AHFC
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In the attached document you can see that the contract for the lease of a new car (2024 Acura MDX) in exchange of old leased car (Acura ***) was signed on the 30th of December. But due to the need for the preparation of the new car and the 2 holidays that followed, new car was delivered on the first available business day which was 2nd January. Thus I returned the old car on the same day.Unfortunately monthly payment was automatically taken out from my bank account on the 1st January for the *** that was returned on the 2nd January!I called Acura financial and talked to *******, customer service specialist and who happened to be a supervisor, explained the situation. She understood and asked me to show the proof that contract was signed on the 30th. I emailed the contract to her but she never responded and no refund was issued! Thus I called again in 2 months reached someone named ****. No luck this time either.To me it's absolutely wrong to not to refund my money as I did not receive any service for it.In all fairness, they can prorate me for just ONE day. I even told them that all my 32 years of driving, I only bought ***************************** Ex: bought 2 new ***** Accord, one new ***** CRV (from **************** in ***********) leased 2 Acura ***, 1 Acura RDX, 2 Acura MDX (bought the first MDX after lease ended) (all from the same dealership called Rallye Acura). In addition, I bought 4 used Accord while graduate student and during early professional years. They just don't care, it seems, to loose one loyal customer.Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4/20/23, I signed a 48 month agreement with Acura for a 2023 Acura TLX (*****************). I immediately starting having issues with the audio, infotainment system screen, and Apple CarPlay. I was advised that the problem was most likely with my iPhone/and or charger. It was not! Months later the issues became more frequent and disruptive. By 11/2023, the audio in the vehicle would not work for hours or days at a time. On 11/16/23, the dealer replaced the "fakra service cables/connectors and splice boxes." The issue was not solved. I took the car back on 11/30/23. I was told they could not verify my concerns. They also informed me of issues with the car's touch pad. I had never had nor reported any issues with the touchpad. I picked the car up on 12/12/2, the problems were still unresolved. I contacted the dealer (***************************) on or around 3/20/24, to advise of the increase frequency and safety concerns. I could not use my GPS or audio, nor comply with MD laws on handheld devices. On 3/25/24, I took the car back to the dealer for service (the invoice improperly reads that my car was ready on April 12, I did not get my car back until 4/30/24). The dealer reported internal failure of the telematics control unit and recommended replacement. I can only assume it was replaced prior to me getting my car back on 4/29/24. That did not resolve the problems.On 5/13/24, I called ****** and also spoke to *************************** about my continued frustration and issues with the system. I also expressed to both them my desire to return the car and get out of my lease.Initial Complaint
02/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I was involved in a car accident. The other party insurance company took full responsibility for(Allstate). I bought a 2024 Acura INTEGRA type S. And have been waiting almost 5 months for a part to come in for it. Im paying $1120 a month for and I cant drive it. This is not a reasonable time for a car part to come in. They refuse to help in a matter in compensating me for five months.
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.