ComplaintsforRelease Point
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am an advanced practice registered nurse in private practice. I received a request in September 2023 through Release Point to send records on a patient. I sent those records and billed them $50.00 for copying and sending the records. On 11/16/2023, I received an email from Release Point providing payment in the form of a **** Charge authorization. I attempted two times to call them that I do not accept **** Purchase Cards for sending records. I could not get through to the phone number listed on the fax ***************** . My call was disconnected each time I entered the extension. I then have sent three emails to the company informing them I do not accept **** Purchase Cards for sending records. They have only replied that they have received my email, routed it to customer service, and would get back to me soon. I have not heard from customer service about my request to be paid by check for the records. Their lack of response amounts to fraudulent business practices. Every other company that requests records pays for the records via a bank check and not a **** Purchase Card. I sent the records as requested in good faith and they in kind have not acted in good faith. Sincerely, ***********************, **, RN, CS, APRNInitial Complaint
07/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I'm a mental health therapist. ReleasePoint has contacted me insesantly for over a month despite the fact that I've told them I can't communicate with them. In some cases, they have called and emailed me multiple times a day. I've informed them via phone and email and that I don't have a HIPAA release of information for a person by the name that they are asking about. I want them to stop contacting me.Business response
09/07/2022
Business Response /* (1000, 8, 2022/08/30) */ ReleasePoint is a vendor for major Life Insurance and Disability Insurance carriers nationwide. We have researched the request and discovered that on 6/23, *********** indeed indicated that a confidentiality agreement was required, and our agent should have notified our customer and ceased telephone contact. We have identified the agent, filed a QA incident report on this case, and the agent will be written up, coached, and required to attend additional training sessions. Our apologies to *********** for the inconvenience. ReleasePoint is a trusted partner to the insurance industry, and relationships with the medical community are crucial to the successful resolution of claim and underwriting requirements of the patient's insurance company. Consumer Response /* (2000, 10, 2022/09/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.