ComplaintsforCarl's Jr.
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Complaint Details
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Initial Complaint
03/30/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have had multiple issues with multiple ****'s ** locations in *********. I had an employee refuse to let me pull up to the window because my food wasn't ready yet. This has happened at three locations. All three the employee would hang out the drive thru window and yell "wait there" No explanation is given but it's clear that the employees are doing this to manipulate the times in which customers wait. My last ordered was not correct. When I went back to the store to complain I was called a liar and an idiot by Shift Manager ******. This happened at store #******* located at **********************************************. She initially refused to give me a refund. It wasn't until I began yelling at her that she agreed. The cooks in the back were yelling at me telling me that I better clam down. This is the typical pack mentality of these people. You guys messed up my order. You guys refused to correct it. Yet still your employees were mad at me. I tried to contact Carls ** but there phone numbers are disconnected. I complained online but have been ignored.Initial Complaint
03/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Back in Noovember I used your website to submit a complaint about the local Carls Jr selling off brand jalapeno poppers while advertising the original poppers you should be carrying. this is false advertising for one and i am completely disgusted Carls has chosen to ignore my complaint. This was actually the second time This Carls Jr sold me the counterfeit poppers. I cant remember the original date but they sold me them, then had the authentic carls poppers again and now back to these off brand ones. I dont understand how any buisness can advertise one product then sell you another (bait and switch) I wish to be contacted asap
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.