2 Customer Reviews
Review from Warren K.
1 star02/17/2023
Save your time and your sanity -- go check out one of the many other dealers in the *******. This one has staff with an unbelievable lack of respect and professionalism. We've bought multiple vehicles from other dealers and when visiting Volvo Culver City , the sales rep was rude and provided us with horrendous service because we did not book an appointment in advance. Not to mention there were no other customers, and all the car salespeople were chatting away in plain sight. The sales rep not only treated us as if we could not afford a car but she also was to busy having a romantic moment with her significant other in her office versus allowing us the time of day to discuss the price of the vehicle in a private space versus in the lobby. I called multiple times to speak to a manager and never got a call back. I even spoke with the ** and he assured me that the sales manager would call me back. I have yet to get a call back. They are supposed to be a ************ authorized dealership but don't waste your time, they are ruining the ************ customer service standards. I don't usually write reviews, but want to help any other person out there save their time and money.Review from April
1 star12/24/2021
Awful service experience. I brought my car to this location for it's regular scheduled maintenance (2019 Volvo XC40, purchased brand new). I completed the full walk through before leaving the premises and everything was working just fine. I received a call the next day saying that my gear selector needs to be fully replaced and that my car is inoperable and cannot be driven. I drove my car to the location just fine, if it was broken, I wouldn't have been able to do so. It's very clear that the damage was done by one of their technicians. They then proceed to tell me that it's going to cost over $1,000 to fix. I decided to tow my car to another Volvo location as I don't want them to break anything else. My car is literally in worse shape than when I left it under their care. Their team has taken NO responsibility. I strongly recommend choosing another Volvo location for service as this is the worst service I've ever experienced.
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