ComplaintsforEmerald Cove Resort

• Initial Complaint

  09/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We paid 2500 dollars and were told to pay 50 a month and patience fees once a year of around 50. This was not the case. The maintenance fees were monthly, sometimes 300; if you didn't pay even when you weren't staying there, you got late fees and interest. we were told we could cancel, but they wouldn't allow it. they also stated it doesn't go on my credit, which is one of the reasons I did it again. They lied. They say I owe over 600, but I paid 2500, which was only supposed to be another 3000. we unable to stay more than one time.

  

  Business response

  10/15/2024

  *****,
  
   
  
  I am so sorry that I didnt reply sooner. ********* ***** purchased a membership along with ******* ****. Together they entered into a legal and binding loan agreement. The loan includes all rights of collection including referral to an outside collection company and any fees resulting therefrom. They purchased in *********************************** 2019. In April of 2020 their account was turned over to **********************************
  
   
  
  As per their contract they agreed to pay $449.00 annual maintenance fees, nothing more. The monthly payment on this loan was $131.10. Yes, a member can cancel their membership once the loan they entered into is paid in full.  I am not sure what she is referring to in her complaint. Their account remains with the outside collection company until settlement with them is made. Once that happens the account will be returned to us, and we will be able to work with them.
  
   
  
  Thank you,
  
   
  
  ****** *****
  
  Colorado River Adventures
  
  *********************

  Customer response

  10/15/2024

   I am rejecting this response because:
  We were told something different and we NEVER agreed to pay that much in maintence fees we were told it was a once a year thing and it was no more than 50 dollars,  we paid alot of money already yes, they have us in collections for 9000 which way beyond what was agreed on and after the first week we were never able to stay there again. Not to mention you are charging BOTH ME AND MY BOYFRIEND 9000 WHICH IS ****** TOTAL . If you think that is right you are out of your mind . I have the paperwork and what waas agreed we told you *** were canceling the membership so you would stop tacking on fees for late maintence and whatever ******** you guys like to ad on your a scam trying to steal peoples money when all they want is to vacation at an rv park . Its ridiculous and I will fight with a lawyer to make sure you people get 0 if you dont fix our account taking off ALL THE MAINTENCE AND LATE FEES, AND ANY OTHER FEES OTHER THAN THE AGREED 115 A MONTH, WHICH I THINK IS RIDICULOUS AS WELL FOR SOMEPLACE WE CANT EVEN STAY. WE WERE ALSO TOLD IT DOESNT GO ON OUR CREDIT , OR WE NEVER WOULD OF DONE . YOUR SALES PEOPLE DO NOTHING BUT LIE TO GET A SALE AND YOU NEED TO HELD RESPONSIBLE FOR IT ALL NOT ME.********* *****

  

  Business response

  10/18/2024

  The loan (contract) paperwork was signed by the member so they clearly understood the terms. The monthly payment is $131.10 and annual maintenance fee is $449.00, which equates to $37.41 monthly. I am not sure what the member is talking about.

  The account was referred to outside collections, as is our legal right to do. The debt must be settled with that company before anything else can be done by us. As long as the loan payments were made to us (in house financing) there wouldn't be any affect to their credit. That only happens when the outside collection company is involved. Both parties who signed the paperwork are liable for the debt. It does not double. 

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company out right lied to us. They told us we would have access to thousands of RV resorts, but after they received our money every time we tried to make a reservation we were told that RV resort was unavailable. I really believe this company scamms people! We have paid this company thousands of dollars, and have only been able to book 1 stay at a sub standard RV park. I also found out that this company has several complaints against them by other customers, and they have closed many times under different company names.

  

  Business response

  07/30/2024

  Mr. and ***************** purchased a membership in May of 2023. They entered into a loan, legal and binding, in order to purchase. They made three payments to this loan and then went delinquent afterwards. They did not pay their November thru current payments due. In February of 2024 they were referred to outside collections where their account remains. As a subsequence they are unable to use the *** campgrounds or their reciprocal campground system.

  The reciprocal campground system she mentions is either Coast to Coast or Resort ******************** Either system offers the use of campgrounds and rentals across the U.S., of course based on availability.

  Yes, we have 10 campgrounds under the *** umbrella, and most are individual entities under different names. I.E.: Emerald Cove, KQ Ranch, ************************************* Beach, Ghost Mountain, etc.

  Thank you for the opportunity to respond to this complaint.

  *********************

  Office Manager

   

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Visited 3/29 through 4/7, site 303. People in site 302 have a dog unattended, which destroyed personal property in our site,, sewer support, also trampling and disarranging supplies. If does are allowed, they should be restrained from damaging material in around there site

• Initial Complaint

  04/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased this camping package at the Ghost Mountain resort. I paid in full and was told I had access to all of Coast to Coast parks, a travel package- I was told $99 week long condo stay sin *******' this was music to my ears as I go to ********** every 6-8 weeks. and many other bonuses besides camping. I was told because I paid in full I would not have monthly maintenance until 03/2024. I was told. that Ghost Mountain was a private resort with full hook ***.Now the truth:For my 10K buy in I have access to one campground- which I have to call to make a reservation as its my home park I can make a reservation online. It does not have full hook *** and the dump station there is dangerous. There is a steep downgrade and a narrow driveway to it. I have used this park once because no one ever calls back when you leave a message to make a reservation. I have used the coast to coast resort once- it was a park I was supposed to be able to get at no charge. I had to pay $130 for my 2 nights there. I call CRR and they could not tell me why and said contact C2C who also could not tell me why. I tried to use the travel package, there was nothing for *******, I called their number and they laughed and said we never had ******* it would be great if we did. I knew I would have to start paying my maintenance fee in March, i have no way to log in to pay it. I tried to call- there is not voice mail except for sales/referrals and its full. I got a bill last week with a late charge for my dues. I have called 10 times today it rings and gives me a message that no one is there to take my call. I finally hit the option to make a park reservation, they said I was 6th in line and they would call me back its been 2 hours. I am beginning to wonder if there is anyone that works at this company and if its a real business.

  

  Business response

  04/15/2024

  First I would like to apologize for not responding earlier. ************** purchased her membership in January of 2023. Contrary to what she said in her complaint, she has access to al 10 of the ** campgrounds in the *** system. As a member she can spend 2 weeks in/1 week out throughout the entire year. Several *** parks allow members (space available) to buy their week out and spend more time in one campground. Our reservation department is open Monday thru Friday from 8 to 4. There are times that the lines are busy and there is a "wait time". to try and accommodate our members better they can make reservations for an ** site on line thru the *** Member website. For rental reservations they must call the central reservations department.

  We offer the Coast to Coast reciprocal system as an "add on" to our campgrounds. It is a separate membership and only available to those who have a membership in one of the parks within their system. We pay for their first year of enrollment and if they choose to continue it's use they must pay from then on. It is not mandatory that they continue the membership.

  We do not have the capability for our members to make payment on line. They may call in and make payment over the phone or sent in checks. There are voicemails options for payments (billing), reservations, member services, sales, etc. We have close to ****** members and this office handles all aspects of their membership issues. Yes, we are a real business.

  *********************

  Office Manager
  

   

  
  

  Customer response

  04/16/2024

   I am rejecting this response because:
  
  I have attached a document from my sales rep ***************** (no longer employed) it shows I get CRA , C2C, Good *** and HH. No where on this paper does it show only for a year, this is what they used to sell me on their plan. had they disclosed that the other benefits were for a year only, I would have not purchased this plan. CRA only has 10 locations (photo attached), and of the ten only 1 is driving distance to my home, the place I signed up. The rest are an 8-hour drive from me. The benefit for me was the C2C membership that gave me a ton of local camping options. It was also transferable upon my death to my children and my children's death to their children. 

  As far as the response to reservations, I have called and had to do the wait in "Q" for a return call withing 6 minutes I have tried this multiple times and have never received a call back. I have also tried to leave messages about my payment on accounting and their mailbox does not allow messages. It is always full. It is unheard of in this day and age there is not another way to pay my bill. I believe its another scam if I don't pay, (which calling as they say is not a valid working option) they can revoke my membership completely and I am out the 9K I paid. I have never dealt with such a fly by night company. One would think they would reach out to me after my complaint, but I have heard nothing from them. i am beyond frustrated and embarrassed of this purchase. I am smarter than this and I believed what the sales rep told me. 

   

  

  Business response

  04/17/2024

  I am not sure where ******* got her information from, but *********************** is still employed with us at Ghost Mountain. He has worked for ** since October of 2019. The paperwork that ************** signed when she was enrolled in the Coast to Coast program, which includes the use of the Good ***************** at a reduced rate, clearly states that the "Resort is paying first year's dues", She knew when she entered into the membership that the other CRA campgrounds were a distance away and she still purchased. Not sure why that is now an issue. Her CRA membership includes what we refer to as the "Golden Legacy" benefit. This benefit allows the membership to be passed on to any adult children.

  Reservations is open Monday thru Friday 8 to 4. The billing department is open Monday thru Friday 8 to 5. The reservations and billing department are separate. Thru our main line members may select which department they wish to speak to. The reservation department has a que benefit for the members to use if they wish. The billing department answers the phone throughout the day and has voicemail options. Both departments are closed on the weekends so Mondays are difficult for either.

  We have been in business for over 40 years and have approximately ****** happy members. We certainly are not "fly by night".

  If ************** wishes, she may sell her membership. She need only to contact the sales department (also an option from the main line) and get the information in order to do so.

   

• Initial Complaint

  03/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Colorado River Adventures regarding a series of egregious billing practices and unjust treatment towards me as a member.Over the past several months, I have made multiple attempts to rectify false charges on my account with **********************. Despite providing evidence to support my claims and demonstrating that these charges are indeed erroneous, the company has failed to address the issue adequately. Furthermore, I have been subjected to premature monthly and annual charges, which were deducted from my account months in advance without justification or prior agreement.As a result of these unwarranted charges, my account was unlawfully placed into collections, and I have been unfairly demanded to pay the full amount without access to my membership benefits. It is important to note that I have not refused to pay legitimate fees accrued during this period; however, I refuse to be held responsible for charges that are based on inaccurate billing practices and premature deductions.Colorado River Adventures' actions constitute wrongful billing and negligence, as they have failed to uphold their contractual obligations and have disregarded consumer rights. Despite my repeated requests for the removal of false charges and the correction of billing errors, the company has refused to cooperate and has instead insisted on demanding additional payments to the collection agency.Furthermore, I wish to highlight a specific incident regarding a documented free stay, as per my contract, for which I have provided ample evidence to support my claim to the company on many occasions. Despite this, the company continues to ignore my requests for resolution and accountability.I am seeking the intervention of the Better Business Bureau to address this matter promptly and ensure that justice is served. I urge you to investigate the wrongful billing practices and negligence exhibited by Colorado River Adventures and take appropriate action to rectify the situation.Thank you for your attention to this matter. I trust that the Better Business Bureau will act in the best interest of consumers and uphold the principles of fairness and accountability.Sincerely,*****

  

  Business response

  03/29/2024

  **************** purchased a transferred membership in August of 2020. She upgraded that membership at that time to add benefits. She entered into a legal and binding loan in order to do so. The terms of the loan gave the company all rights of collection including outside referral and any fees resulting therefrom. She went delinquent and we explained that we would work with her if she brought her account current. This was in January of 2021. In June her account was referred to ************** Collections. In September she brought her account current and it was returned to us. In August of 2023 her account was referred to outside collections. At that time she was behind three contract payments.

  We have explained in many emails that she needs to clear her account with ***** before we can work with her. To date she has not done so. Her account remains with *****.

  *********************

  Office Manager

   

  Customer response

  04/02/2024

  
   I am rejecting this response because:
  
  At the time they placed me into collections I WAS NOT behind in payments. They are lying.
  I have TWO free weeks in a cabin or trailer on any one of their properties. They charged me for this free week. They placed it in my bill as a misc. charge. Then charged me late fees for the monthly payment that I paid already, but instead of placing my payment to my monthly installment, as you can see from this attachment, they fraudulently placed my payment toward a fee that I never ever owed. As you can see from my other attachment, I am *********** TWO FREE weeks per my contract. The stay in question was only week ONE of two free weeks. So there is no way I over stayed my contact weeks in that calendar year.
  the bill that they gave me when placing me into collections was dated August 19, 2023. At that moment, my monthly installment would have been paid, if the company did not place that misc.charge on my account, charging me for one of my contract weeks.
  Colorado River Adventures ALSO placed on the bill that they used as evidence as to WHY THEY PLACED ME INTO COLLECTIONS, Sept and Octs bills and my annual maintenance fees that are not due until after the new year. 
  Colorado River Adventures argue that I owed them all of that money on August 19th, 2023, and was thus late in payments and placed me into collections. I have emailed and called and sent photo after photo of my contract, previous annual fee payments paid, and asked them to remove me from collections and to REMOVE the misc. charge and any fees associated with late payments toward my monthly installment that was paid, but the money was then redirected toward this made up charge for one of my free week stays.
  Colorado River Adventures have not removed the misc. charge, they have not sent me updated billing showing that my payment was allocated to the correct bill, and at the time, through the months of August, September, October, November, and December, as I begged them to adjust their inaccurate billing, they refused. I have been afraid to send them any more money toward my account until their accounts ledger is accurate, in fear of additional misc. charges being added to my account. 
  I am shocked at the clear violation of contract on the part of Colorado River Adventures. How can they place me into collections for monthly installments and an annual fee BEFORE the due dates of these?
  I am not home right now and thus I do not have access to all of my letters, billing, and paperwork. (I had to spend money to pay for an AIRBNB to vacation since they have wrongfully blocked me out of my vacation ability with them.
  Colorado mentions me falling behind in payments several years back. Their description of that period is also inaccurate and has ABSOLUTELY nothing to do with our current situation, except for their effort to try and paint my character in false light. I assure you, I will get the records for that period of time as soon as I arrive home from my family holiday.
  To summarize, What is here is that Colorado River Adventures falsely charged my account, mis allocated my monthly payment, prematurely charged my account for 2 months of installment fees, prematurely charged my account for the annual fees, and then accused me of being behind in all of those payments and placed me into collections.
  Again. I will be home Thursday and I that time I will follow up with the rest of the bills and letters from Colorado River Adventures showing the actual charges they accused me of being in default of as of AUGUST 19th, 2023.
  Sincerely,
  
  ***********************
  ************
  3rd Grade Teacher
  **************************
  
  
  

  Customer response

  04/02/2024

  See attached 

  

  Business response

  04/03/2024

  ******************** account was delinquent for the months of June, July and August. She also had an unpaid charge for a trailer rental not paid and late fees for the delinquent contract payments.  The September contract payment had also billed. She made payment on 8/31 in the amount of $316.92. This payment was posted as such: $182.04 (rental), $$10 (service fee), $20 (late charge) and $104.88 (contract payment). After that she still owed partial payment of June and July thru August. Her account was turned over to outside collections on 9/20. We have corresponded with her regarding this since September of 2023. She has repeatedly been referred to clear her account with ***** which she has ignored. She now has a balance owing of $1488.09 (partial June, July thru March contract payments and late fees resulting therefrom. 

  Again, she needs to contact ***** and bring her account current with them. I am sure she has the necessary info to do so since she was in collections with them in 2021. 

  *********************

  Office Manager, CRA

  Customer response

  04/04/2024

  I do not accept the information provided by Emerald Cove because the information is blatantly inaccurate. They need to review our contract and see that I stayed there with one of my free week stays.
  If EMERALD COVE did not allocate the money I paid toward that free stay, I would not have been delinquent. Yes I was behind for **** and July, and August, but I called and I asked the woman on the phone to pay those months with the payment I was making on September 1, 2023. I never would have paid for that week stay, because it was one of my free weeks. That is NOT what I was paying for when I called to make payments. They mis billed me, they mis allocated my funds.

  They tried to charge me for October in September. Look at the billing letter I have sent. They added on my annual maintenance fees in SEPTEMBER saying I was late on Oct and annual fees. These are not reasons to place a member into collections. I understand I was late paying the summer months, but I got caught up on Sept 1,2023. They cant make up charges and place me into collections 

• Initial Complaint

  03/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On January 31st, 2024 we attended a nearly two hour sales presentation at the Emerald Cove Resort (part of Colorado River Adventures) in ****, **. Our sales rep was *****. At the end of the presentation, he gave us several gifts, including a $100 Amazon gift card. It required us to complete some information on a form and then mail it back to the resort. Clearly spelled out on the form, it was stated that after they received it, we would get our gift card electronically in 1-2 weeks. It's now been 6 weeks and we haven't receied anything. Repeated phone calls and messages we left at their office have gone unanswered. All we want is what they promised us, the $100 Amazon gift card.

  Customer response

  03/15/2024

  Per your request, the form used for the Amazon gift card is attached. 

  

  Business response

  03/18/2024

  i SPOKE TO THE PERSON IN CHARGE OF FULFILLING THE AMAZON GIFT CARDS. SHE DID SOME RESEARCH AND FOUND THAT SHE HAD SENT IT TO AN INCORRECT ADDRESS. (DROPPED A LETTER). IT WAS SENT ON 2/6/24. IT WAS RESENT THIS MORNING. ******************** SHOULD HAVE RECEIVED IT BY NOW.

  WE APOLOGIZE FOR THE ERROR.

  *********************

  OFFICE MANAGER

  Customer response

  03/18/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Once I was able to speak to the right person, the issue was resolved almost immediately. Thanks to all parties.

• Initial Complaint

  01/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received my annual *****************, which are frozen at$431.50, in October from Colorado River Adventures but the bill was for $481.50. I contacted CRA and they reviewed my contract and advised they would correct the problem. I sent them a check for $431.50. On Friday the 29th of December 2023 I received a bill for $50. Every day since then I have tried to contact CRA by phone but no one answers. I also sent an email on the 3rd of January with no response. I do not want to have an issue with my membership due to an unresolved bill.Would appreciate any help you can give.*************************

  

  Business response

  01/08/2024

  ********************** account was adjusted. His last statement and this adjustment crossed. There is no issue with his account.

  *********************

  Office Manager
  

  Customer response

  01/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  They reached out and wanted to get me to upgrade my membership. After a few days of back and fourth we had an agreement. I signed a contract. Then almost two weeks later they call and say they did not charge me enough. I would have to pay an additional $50 a year. I said no, I have a contract. They called back, said they are canceling my contract.

  

  Business response

  12/13/2023

  ******************** has already been refunded the $299.00 he paid. We have tried to reach out to him but have not been able to make contact. We will be freezing his dues as per his upgrade contract. There was some confusion regarding this but in good faith we will do so. ******************************** dues were $499.00 when he purchased. They have never been increased, but as I said earlier we will honor what is on the upgrade paperwork whether he wants the upgrade or not. If he is interested in retaining his upgrade he needs to contact ********************* (***********************, CRA Office Manager) and let her know.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They said we can travel to lots of places in *****************, but they only offer like 6 locations. They said it was 10k or so and my statement hasn't dropped. When I call to ask questions they are always upset and unprofessional. They hang up on us and don't explain the process. I'm looking into canceling instead.

  

  Business response

  09/12/2023

  Mr. and *************** purchased a membership with Colorado River Adventures in June of 2022. They entered into a legal and binding loan in order to do so. They became delinquent on their loan payments and were referred to outside collections in January of 2023. They have since become current and have remaining payments to make until the loan is paid in full. The membership cannot be cancelled until the loan is paid in full. They have been members for over a year and have just now become discontent. I am not sure of the reason but we have done everything we can to work with them.

  The membership includes the use of 10 different locations and allows enrollment into reciprocal locations. The principle balance on the loan has been reduced accordingly.

  *********************

  Office Manager
  

  Customer response

  09/20/2023

   I am rejecting this response because:
  I am not surprised you are first hearing about our ongoing issues through my complaint here, via BBB. From the moment I signed in I tried communicating with your office team who always hung up on me and my husband. They are very unprofessional to say the least. I stopped paying because no one was answering our questions and no one was able to assist us with our concerns. We have only attended your park once. And the time we did everything was unorganized on your end. We then attempted to give you guys one more opportunity and that's why we paid the collection fees. Your team needs to do a better job explaining the contract to us because your team is very deceitful and pressuring during the presentation. We are not happy with your service, your programs, your charges, your deceitfulness, and we definitely wish to cancel without paying anything more to you. We are not paying your fees and then canceling that's absurd. We do not wish to continue being a client of your resort when all your guys have offered have been bad service, confused information, charged us an absurd amount of money and provided horrible service throughout. I am not requesting a refund on ALL the fees I have already paid without using your resort but I am asking for a cancelation of contract without any more fee responsibilities. I don't trust a team who is never helpful and willing to answer our concerns and questions because being a member we always have concerns and questions. 
  
  

  

  Business response

  09/26/2023

  Since the purchase of the membership we have done everything asked of **. In August of 2022 we emailed a copy of their loan contract per their request and explained the money that we had received to date. Letters were sent to them beginning in September to warn them of their delinquency. In January the account was turned over to an outside collection company. In April the account was returned to us and since then we have communicated with them and answered their questions. Their account remains delinquent to date.

  Again, the membership cannot be cancelled until the loan is paid in full. The loan is legal and binding under the terms outlined in the contract paperwork which the members signed and initialed.

  *********************

  Office Manager
  

   

  Customer response

  09/26/2023

   I am rejecting this response because: how ridiculous does it sound that you could only cancel once we pay? That shows the integrity of your business. I paid because I didn't want this affecting my credit and you and your company have only said what sounds good to you and what makes sense to you. You never answered my question you hung up on me and said you were going to send the contract when I specifically asked the contract be explained in words.  Seems so difficult to explain with words now that you have a "binding contract" but when we were in your meeting before the contract you were okay explaining.  All you guys are worried about is having more people join your park. Buyer beware please. Do not sign anything with Colorado River Adventures. They are deceiving, have poor etiquette and customer service and will not hesitate to hang up on you after you have signed the "binding legal contract" oh and you can only cancel once you give them all your money and pay everything. Please please be careful with them. 
  
  
  

  

  Business response

  09/26/2023

  I am sorry that the members feel this way. We have done all that we can do to satisfy them. The loan remains and needs to be paid.

  *********************
  

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed up for Colorado Adventures a little over a year ago. The only reason we did sign up was because we were told that all the other sites were including and not just for the year. We did check out the one place we thought we would enjoy going at Emerald Cove and was very disappointed that the 50 amps were way in the back and swore we would never go back. I recently found out while planning our cross-country trip to Florida that all the extra stuff and campsites that was promised and were the ONLY reason, we signed up was an extra cost a year on top of the 12000 plus loan and 499 a year. We can’t afford that, and I know we were misled and believed we would have had plenty of places to choose from driving across country that was not the case and cost us money on our travels. I find it funny that when I called to complain about being lied to the person referred me to the back of the contract that was in fine print about the extra cost. Meaning that we were misled on purpose. Also, it’s no wonder they tell you get a huge discount if you sign up right then and there. I would really appreciate being let out of our contract. I feel you have received enough of our money for the 1 camping trip we did do. We would have NEVER signed up if we knew about the extra costs for all the things that interested us.

  

  Business response

  08/14/2023

  **** *** ******* Brand purchased their membership over a year ago.They visited one location and it was explained that CRA's other parks were included for their use. As for the RPI membership; CRA enrolls and pays for the first year and then after that if the member wishes to continue to use the reciprocal system they must pay the yearly fee. The RPI membership is not a part of CRA, it encompasses parks across US.

  Te loan they entered into in order to purchase their CRA membership is legal and binding with all rights of collection including any fees resulting therefrom.

  ***** *****

  Office Manager
  

   

  Customer response

  08/14/2023

   I am rejecting this response because: They misled us. They never SAID all the things that led us to sign the contract was only for a year and that the loan and annual fees only included the parks we weren't interested in. We would have never signed up if that was the case. They LIE and are a scam. I want to warn as many people as possible. We weren't able to use one of the things promised for our cross country trip that we had discussed with the person selling this to us. THEY LIE!!! We can't afford to pay the 12,000 plus 499 plus all the other annual stuff we thought were included when signing up. 
  
  
  

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