Customer ReviewsforSingapore Airlines

Horrendous customer service! Contact agents dont call you back when they say they will. Bait and switch tactics when booking over the phone.

Singapore Airlines lost my bags back in January of 2023. They still not have compensated me for the lost items 7 months later. I have spent countless hours emailing them and calling them, and still nothing. I just want to be reimbursed please.

I am writing to file a formal complaint against Singapore Airlines regarding a recent experience I had during my travel with the airline. I believe it is important to bring to your attention the lack of assistance and unhelpful behavior exhibited by the airline's staff, which has resulted in significant inconvenience and dissatisfaction. In 03/23 reservation 4DRFLW, I flew from *********** to ****, ***. Prior to my journey, I had taken the initiative to create an with the airline and a KrisFlyer account, as I intended to accumulate frequent flyer points during my travels. However, upon my return from ****, I encountered difficulties in adding my flyer points to my account. While in Singapore, I approached the airline staff for assistance in adding the flyer points to my account. I was informed that since the flight had already taken place, they were unable to assist me directly. Instead, they provided me with an email address and phone number to contact for further assistance. Upon my arrival in ******, I promptly contacted the Airlines using the provided contact information. To my disbelief, it took numerous emails and considerable back-and-forth communication before any progress was made. Furthermore, the airline requested detailed flight information and a copy of my passport, which I found excessive and unnecessary. The fact that my Singapore Airlines account and KrisFlyer information were already linked to the reservation and they had my reservation number, these additional requests caused significant delays. It took close to a month of persistent follow-*** and effort on my part to finally have the flyer points added to my account. The protracted process, coupled with the lack of flexibility and innovative thinking exhibited by the airline staff, has left me deeply dissatisfied.

I booked a flight with Singapore Airlines in October 2022 to fly in July 2023. Since then until today, the flights have been changed 7 times by Singapore Airlines. There is always some reason or the other for the flight change like this is a technical issue and beyond our control or something on those lines. While this flight was booked, it was clear in the booking and in the e-ticket that 2 pieces of baggage was allowed per person and also the standard seats are complimentary. However the customer care tells me that only 1 piece of baggage of 23 Kg was allowed per person. I had to send multiple emails to show that when I booked that was not what was showing on the web site and also showed them the e-ticket to prove that it still shows 2 pieces per person. Finally, over email, the customer support allowed to have two pieces per person. Now for the standard ticket, SA is not showing it as free. Additionally, when I go to select a seat while managing the booking, the price shows that it is $23.70 per seat but when you look at the details to make the payment, the price shows as $47.50 and similarly for another segment of the flight, the legend shows $9.50 per seat but when you have to make the payment it is $19. So finally, when the standard seat has to be free for the 4 of us who are travelling, I end up paying $466 for the seats. The summary is that whatever is showing in the website cannot be trusted and misleads people into what exactly are they paying for. Adding the fact that the flights keep changing very frequently for which SA has no control over, is another stressful situation which no passenger has to go through.

Lost my luggage and didnt offer any help whatsoever, 0 customer service!!

We initially booked our flights for me, my wife and two kids and later changed the itinerary so me and my kids could fly one week early. We were charged about $1000 for each ticket to make the change. Me and my kids flew as planned. When it was time for my wife to travel the rest of the family were left in the original itinerary and marked as no show. As a result me and my kids return ticket got cancelled. We had to spend hours on phone and they managed to reissue one ticket. Me and my other kid had to buy ticket from other airlines for almost double the price to fly back.

Booking Reference: 6NKJDE/ 5AG52E

1. ******** service cannot handle simple itinerary changes. They are very polite but hardly trained.
2. Takes hours to correct the issue as they have to talk to supervisor for every simple thing and the supervisors are available depending on the call volume. I almost spent 5 hours.
3. There is no tracking or notes for the calls, you have to start over with every call and explain the situation.

I have a book round trip from LAX (USA) to SGN (Vietnam) with booking reference 68G4BT (3 people) departing from LAX 8/14/22 and come back from SGN 9/14/22. First of all, Singapore airline changed the flight from SGN to Singapore, with this changed lay over time at Singapore had change from 2 hrs to 5 hrs 15 minutes. I had to spend more than 2 hours call to Singapore airline ******** service to change the flight from Singapore to LAX. With these changed the current lay over time is 3 hrs 15 minutes. One week before departing the seat that I selected and payed on May 6, 2022 (seat no 49A-B-C) were disappear on my Manage Booking. After 49 minutes talk to Singapore airline ******** service, and ******** service said that was system glitch and my seat were taken from someone, thus, I have to select my seat with current seats available. My new seat are 56 A-B-C that mean I had to back 7 rows with my new seats. This is the first time I flight with Singapore airline, the airline with rating 4.5/5 star via Tripadvisor. I don't this is the way an airline with Certified as a 5-Star Airline for the quality of its airport and onboard product and staff service did, however, I have stress full so far. Can someone help me explain for this situation ?. Thanks.

I have a flight with unlimited date changes available a function which I should be able to use online. However, when I try it tells me to contact SA by phone. No one there seems to know how to help, they tell me things which are blatantly untrue and try to get me off the phone. I was spoken to 8 people now. 2 have told me they have escalated the issue and will personally return my phone call in 2 days which has not happened. How will I change my flights? This is extremely important and the only reason I booked with them in the first place. I want assistance with this.