ComplaintsforMeaningful Beauty

• Initial Complaint

  10/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Subscription without my authorization. Charged my account without my authorization. I called the customer service twice but not much help.

  Business response

  10/15/2024

  *** ********
  *************************************
  ********************
  
  Date: 10/15/24
  
  Complaint ***********
  Account **************
  
  Dear Ms.********,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you re-enrolled online for automatic shipments of Meaningful Beauty August 20, 2024, with the purchase of a promotionally discounted 8-piece 30-Day introductory kit.
  
  We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. One-time purchases are available without automatic replenishment, but the one-time offers are only for individual items (not kits) and are only offered at retail pricing.  Customers that choose to purchase any of our discounted 30-day introductory kit offers are informed that they will receive full-size automatic replenishment shipments until they contact customer service to cancel or make changes to their membership.  The information regarding the terms of the online offer and the replenishment program is provided on our website before an offer is selected and in the shopping cart order summary- in bold print- prior to any personal information being entered. Before customers may finalize their purchase of a ********************** introductory kit, they must check a box that states: "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms &Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide." Your authorization of future shipments and associated charges was provided by checking this empty box to complete your initial order. The products are also shipped with information reiterating the terms and benefits of membership including the next scheduled shipment date. We regret if you found the offer unclear in any way.
  
  On August 20, 2024, your initial order (a 30-day introductory kit) was sent for a total of $80.96 which was charged in full at the time of shipping to the credit card provided.
  
  On September 20, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day 8-piece replenishment kit) was sent for a total of $323.81 to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $107.93 was charged at this time leaving a balance of $215.88.
  
  Also on September 20,your account was cancelled per request and information was provided regarding your replenishment kit that had just been shipped. Return instructions were provided since cancelling an account stops all future shipments, but it does not cancel the balance due for orders already shipped prior to cancellation. They will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance of $215.88 has been cleared prior to receiving your return.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Initial Complaint

  10/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  May 2024. Returned product, as advertised results were overstated and did not occur. One return was denied. The company internal customer service refused to credit despite two calls. I then appealled to my credit card company and won the case and was credited the amount. Even after two emails explaining, I continue to get notices from Meaningful Beauty to pay. I'd like my balance to go to $0.00 and not be sent to credit bureau as deliquent.

  Business response

  10/14/2024

  **** Born
  ****************************************************************
  
  Date: 10/12/24
  
  Complaint ***********
  Account **************
  
  Dear Mr. *****
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty March 2, 2024, with the purchase of a promotionally discounted 12-piece 30-Day introductory kit.
  
  We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  Customers that choose to purchase any of our discounted 30-day introductory kit offers are informed that they will receive full-size automatic replenishment shipments until they contact customer service to cancel or make changes to their membership.  Information regarding the terms of the online offer, the replenishment program and the 60-day guarantee are provided on the website before any personal information is entered.
  
  On March 4, 2024, your initial order (a 30-day introductory supply)was sent for a total of $102.56 (including $7.60 TX sales tax) which was charged in full at the time of shipping to the credit card provided.  
  
  On April 4, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day replenishment kit) was sent for a total of $323.81 (including $14.97 s&h and $23.99 TX sales tax) to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $107.93 was charged at this time leaving a balance of $215.88.
  
  On May 3, 2024, your account was cancelled per your request.  Information was provided regarding the remaining balance for your 2nd shipment.  You informed us that you had not received the 2nd shipment.  When the offer of a replacement was declined a refund was issued for this shipment and the balance cleared.  By this time the 60-day Money Back Guarantee had expired for your initial order.
  
  On June 3, 2024, your financial institution reversed the payment of $102.56 for your initial order purchased and delivered in March.  While this chargeback created a credit in your favor with your financial institution, it restored the amount of $102.56 as due and payable.  At this time the auto past due billing process was activated to send monthly notices advising of the balance.  Please understand that because a dispute of a charge might be settled in a customers favor by their financial institution that does not mean that a balance created by a reversed payment for a product that a customer ordered and received is automatically cleared by the merchant.
  
  On August 5, 2024, we received your email regarding the billing.  An email response was sent explaining the balance and informing you that your account did not reflect any returns as being received.  Therefore, the balance was still due and payable.
  
  On October 10, 2024, you spoke with our escalation team.  The balance was explained.  Although the Money Back Guarantee had expired in May, an exception to our advertised policies was offered: if the initial order was returned the balance would be cleared. 
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance of $102.56 was cleared.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered meaningful beauty in September 20 24 and the company put me on automatic renewal well today. I looked at my checking account and they took $64.14 out of my account for an October beauty supply. I do not remember anything about a membership on this product and II ordered meaningful beauty in September 20 24 and the company put me on automatic renewal well today. I looked at my checking account and they took $64.14 out of my account for a October ********************** supply. I do not remember anything about a membership on this product and I received no emails from the company stating that a money that money was coming out of my checking account or I wouldve called ahead of time and canceled this product Now I am getting tired of companies now it seems like everyone when you order anything put you on a subscription a three month six month or a 12 month membership last month. I had another company do the same thing to me and Im getting tired of it the Better Business Bureau or somebody needs to do some thing about these companies, putting people on automatic memberships

  Business response

  10/15/2024

  ***** Mandujsno
  *************************************************
  
  Date: 10/14/24
  
  Complaint ***********
  Account **************
  
  Dear Ms.*********,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty September 2, 2024, with the purchase of a promotionally discounted 4-piece 30-day Haircare introductory kit.
  
  We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  Customers that choose to purchase any of our discounted introductory kit offers are informed that they will receive full-size automatic replenishment shipments until they contact customer service to cancel or make changes to their membership.  The information is provided in several places on the website;before an offer is selected and before any personal information is entered.  The terms of the selected offer are provided in the shopping cart in bold print so that they stand out and draw the customer's attention to them.  Any purchase of a Meaningful Beauty kit (or a subscribe & save offer on an individual item)requires that customers check an empty box that states: By checking this box,you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  The order cannot be submitted unless this box is checked.  Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  We regret if you found the offer unclear in any way.
  
  One-time purchases are available without automatic replenishment, but the one-time offers are only for individual Meaningful Beauty items (not kits) and are only offered at retail pricing.
  
  September 4, 2024, your initial order a 4-piece 30-day haircare introductory kit was sent for a total cost of $44.69 (including $2.88 SC sales tax) which was billed in full at the time of shipping to the credit card on file.
  On October 3, 2024, per the terms of your purchase, your 2nd shipment began processing for delivery for a total of $192.41 (including $14.97 s&h and $12.59 SC Sales Tax) to be billed in 3 installments over 31-day billing cycles. We received an approved authorization from your credit card at this time for the 1st installment of $64.13.  An approved authorization is not finalized as a charge until the order has shipped. Funds in the authorized amount are often held by your financial institution for 5-7 business days and may not be available to you during such time.
  
  On October 4thyour account was cancelled per your request.  Information was provided regarding your 2nd shipment that had already been processed for shipment and could not be stopped.The full cost, remaining balance, the 60-day available Money Back Guarantee and return instructions were provided since although cancelling an account stops future shipments, it does not cancel the balance due for orders already processed or shipped prior to cancellation;they will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.  Your call was transferred to a supervisor per your request who confirmed that the shipment could not be stopped.  As an exception to our advertised refund policy, the request to finalize the authorized payment of $64.13 was stopped and the funds were never transferred to us although your 2nd shipment was sent October 4th.   Since this payment was never finalized, there is no charge to be refunded or balance to clear; our authorization for this payment was estimated to expire October 11th.   As procedures vary amongst financial institutions, you may wish to check with your financial institution in terms of how it handles authorizations when an authorized payment request is not finalized as a charge.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Initial Complaint

  10/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  1st transaction was nov 17th for *****. I called and asked about the transaction, they said it was the right price. They didn't inform that they would charge me ***** every mth. I noticed these charges when they started sending me invoices first for ***** then I called them to tell them I didn't receive the pkg and I wanted to return my items,they never got back to me. Then they sent a bill for 100 and something I can't find bill,I think it was for 173. I would like my money back. They don't inform the public about their billing and ignore customers request to return items. They just harass customers with bills.

  Business response

  10/12/2024

  ******* ********
  **********************
  ****************
  
  Date: 10/11/24
  
  Complaint ***********
  Account **************
  
  Dear ************
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty November 16, 2023, with the purchase of a promotionally discounted 7-piece 30-Day introductory kit.
  
  We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  Customers that choose to purchase any of our discounted 30-day introductory kit offers are informed that they will receive full-size automatic replenishment shipments (with the cost split into 3 installments) until they contact customer service to cancel or make changes to their membership.  This information is provided in the shopping cart - in bold print to draw a customers attention- prior to any personal information being entered.  The products are also shipped with information reiterating the terms and benefits of membership -- including the shipment's total cost, the payment schedule and the next scheduled shipment date. We regret if you found the offer or billing unclear in any way.
  
  On November 16, 2023, your initial order (the 30-day introductory kit) was sent for a total of $64.16 (including $4.20 FL sales tax) which was charged in full at the time of shipping to the credit card provided.  
  
  On December 10, 2023, we received your call regarding the cost of your entry kit which was explained and the price of future shipments.  Your next shipment (a full size 90-day replenishment kit) was customized to a 5-piece kit per your request.  Information was provided regarding the cost and ship date.
  
  On December 15, 2023, according to the terms of your purchase, your 2nd shipment (the 5- piece full-size 90-day custom kit) was sent for a total of $173.31 (including $11.34 FL sales tax and $11.97 s&h) to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $57.77 was charged at the time of shipping leaving a balance due of $115.54.   The 2nd and 3rd installments of $57.77 each were charged on January 15, 2024, and February 15, 2024,respectively.
  
  On March 20, 2024, your 3rd shipment (another 90-day custom replenishment kit) was sent as scheduled for a total of $173.31 (including $11.34 FL sales tax and $11.97 s&h) to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $57.77 was charged at the time of shipping; the 2nd and 3rd installments of $57.77 each were charged on April 20th, and May 21, 2024,respectively.
  
  On June 20, 2024, your 4th shipment was sent as scheduled for a total of $173.31 (including $11.34 FL sales tax and $11.97 s&h) to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $57.77 was charged at the time of shipping leaving a balance due of $115.54.  
  
  On July 8, 2024, your 4th shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $44.96 was issued and the balance of $115.54 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $12.81 (s&h plus any applicable sales tax) was not refunded.
  
  
  
  On July 11, 2024, we received your request to postpone your next shipment.  The date of your next replenishment shipment was changed to December 20, 2024.  You ask about the charge on June 20th stating that you did not receive this shipment.  You were informed of the refund on July 8th because the order was returned to us.  At this time your account balance was zero. 
  
  On August 21, 2024, your financial institution reversed all three payments of $57.77 for your 3rd shipment. While these chargebacks created a credit in your favor with your financial institution, it restored the full cost of $173.31 as due and payable. At this time the auto past due billing process was activated to send monthly notices advising of the balance.  Your account was cancelled at this time due to your payment dispute and the chargebacks.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders that have already shipped prior to cancellation.
  
  On September 4, 2024, your financial institution also reversed the third payment of $57.77 (charged February 15th) for your 2nd shipment. While this chargeback created a credit in your favor with your financial institution, it restored the full cost of $57.77 as due and payable. At this time the auto past due billing process was activated to send additional monthly notices advising of this balance.
  
  On September 19, 2024, we received your call regarding the monthly charges.  You stated you had only received three of the four shipments. The 3 -payments for the 90-day replenishment kits was explained and the remaining balances.  You were also informed of the returned order and refund.  As you still had questions regarding the billing a callback request was submitted to our support team.  We regret to learn upon reviewing your account that this request was incorrectly submitted and never reached the support team.
  
  On September 25th, we received your second call regarding the billing notices.  A ticket for a supervisor callback was submitted.  The following day, September 26th, a supervisor left a voicemail message explaining the billing and offering a replacement for the shipment you stated you had not received, although the 60-day Money Back Guarantee had expired.
  While we strive to stay within advertised guidelines for consistency, we also try to resolve each incident based on its own merit.   As a gesture of goodwill and in exception to our Guarantee the remaining balances of $173.31 and $57.77 have been cleared.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I canceled my account but was sent a shipment that i refused and **** took it back I contacted customer service and asked them why you guys still charging my credit card as I am not going to pay for something I did not order. I canceled my payment method(credit card) and I am now getting a past due notice. I have refused the box they sent on 7/25 with **** tracking number #**************************

  Business response

  10/12/2024

  ******* *******
  ***********************************************************************************
  
  Date: 10/11/24
  
  Complaint ***********
  Account **************
  
  Dear Ms.*******,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty June 25, 2024, with the purchase of a promotionally discounted 6-piece 30-Day introductory kit.
  
  We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  Customers that choose to purchase any of our discounted 30-day introductory kit offers are informed that they will receive full-size automatic replenishment shipments until they contact customer service to cancel or make changes to their membership.
  
  On June 26, 2024, your initial order (the 30-day introductory kit) was sent for a total of $69.99 (including $5.04 CA sales tax) which was charged in full at the time of shipping to the credit card provided.
  
  On July 25, 2023, according to the terms of your purchase, your 2nd shipment (a full-size 90-day replenishment kit) was sent for a total of $222.85 (including $16.03 CA sales tax and $11.97 s&h)to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $74.27 was charged at the time of shipping leaving a balance due of $148.58.
  
  On July 28th your account was cancelled per your online request.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation; they will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  On August 16, 2024, we received your call regarding your account status.  The cancellation was confirmed; information was provided regarding the remaining balance for your 2nd shipment and return instructions were provided per your request. 
  On August 25th, the 2nd installment of $74.27 for your 2nd shipment was charged as scheduled leaving a balance of $74.31.
  
  On September 11, 2024, we received your inquiry about the recent charge.  The billing was explained.  You advised us that you had refused the 2nd shipment.  At that time the return had not reached our facility to be processed. Please understand that returning a product via "Return to Sender" without verifiable proof of mailing, oftentimes results in a package never being received back to our facility to process a return credit to clear any balance owed.
  
  On September 17, 2024, your financial institution reversed the two payments of $74.27 each for your 2nd shipment. While these chargebacks created a credit in your favor with your financial institution, they restored the amount of $222.85 as due and payable.  At this time the auto past due billing process was activated to send monthly notices advising of the balance.
  
  Although our records do not indicate that any returns have been received to present date as a gesture of goodwill the remaining balances of $222.85 has been cleared.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  
  
  
  
  
  

• Initial Complaint

  09/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Responded to a tv commercial and was given verbal information that for a one time initial payment we would receive a selection of beauty products.Nothing was mentioned about a 3 month commitment of additional *********** addition we were quoted a price of $39.00 as a special one time offer..their subsequent **** Card charge was $64.00 We were very dissatisfied with their products which proved to be nothing like the results we expected or were portrayed.When we called today to cancel this ***** ******** backed product the representative refused all efforts to cancel the full 3 months of continuing additional charges.She quoted their company policy of an initial order automatically triggered 3 months of undisclosed additional payments. This was not mentioned in our initial telephone order.This effort to simply order a televised product now screams SCAM for several reasons.

  Business response

  10/12/2024

  ****** ******
  *******************
  **********************
  
  Date: 10/11/24
  
  Complaint ***********
  Account **************
  Dear **********
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled by phone for automatic shipments of Meaningful Beauty August 31, 2024, with the purchase of a promotionally discounted 7-piece introductory kit.
  
  We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  Customers that choose to purchase any of our discounted introductory kit offers are informed that they will receive full-size automatic replenishment shipments until they contact customer service to cancel or make changes to their membership.  Also, at the time of purchase customers are provided the option to either begin with the standard 30-Day Entry supply with cost billed in full when shipped or a full -size 90-Day supply with cost split into three payments.  At the time of your initial purchase, the option to begin with a 90-Day supply was accepted. Information about payments for the order is provided at the time of purchase and the products are also shipped with information reiterating the terms and benefits of membership including the shipment's total cost, the payment schedule and the next scheduled shipment date.  We regret if it was not your intent to purchase the full-size 90-day option or you found the offer unclear in any way.
  
  On September 3, 2024, your initial order (a full-size 90-day replenishment kit) was sent for a total of $193.82 (including $13.94 CA sales tax) to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $64.61 was charged at the time of shipping leaving a balance due of $125.21.
  
  On September 28th your account was cancelled per your online request.  Information was provided regarding your initial purchase, full cost, remaining balance and the available 60-day Money Back Guarantee.  Return instructions were provided. Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation; they will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  On October 3, 2024, the 2nd installment of $64.61 was charged as scheduled leaving a balance of $ *****.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance of $***** has been cleared.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Initial Complaint

  09/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered products from meaningful beauty. Its been about a month and I havent received and they keep telling 7 to 10 days. I called this morning as I do everyday. No one can give me a definitive date of delivery. I want the product. Where it isno one can tell me!

  Business response

  10/12/2024

  ***** *****
  **************************************
  ************************
  
  Date: 10/11/24
  
  Complaint ***********
  Account **************
  Dear Ms. ******
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you re-enrolled online for automatic shipments of Meaningful Beauty September 18, 2024, with the purchase of a promotionally discounted 7-piece 30-Day introductory kit.  You had previously placed introductory kit orders since November 2020.
  
  Per your account an outstanding balance of $30.17 still remained from your last order shipped May 2023.  Because your account was in collections your new order was placed on hold. 
  
  On September 20, 2024, we received your inquiry about your order status.  At that time, you were informed of the overdue balance.  Your payment of $30.17 was processed, and your new order released for shipment.   On September 21 the order began processing for delivery, but due to an item being temporarily out of stock shipment was delayed until September 24th at which time your order was sent and billed $63.93 in full to the credit card provided.  A shipment confirmation was sent to the email address on file. 
  
  On September 27, 2024, your account was cancelled per your request.  You were informed that your order was still in transit, provided the tracking number and ask to allow at least 5-7 days from the ship date (September 24th) for delivery.   Per that **** tracking number ***************************your order was delivered September 28, 2024.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Initial Complaint

  09/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July23, 2024 I ordered a one time only purchase from this company for the amount of $57. 72. I called them to verify that it would be a one time only purchase and was assured that this would in fact be a one time purchase. On August 22 2024 I was charged for $57. 72. I called this company and notified them that I was assured that I would not be charged nor shipped any further products as my initial purchase was for one time only. This time I was told that the products were already shipped however they would give me a discount on the shipment and apologized for the mistake and ensured me again that I would no longer receive any further shipments or charges. I have been charged again on September 23 2024 in the amount of $57. 72. I have not received any product nor do I desire any! Not only does this company charge my account but it is monthly although it states that it provides 3months worth of product when you DO have a subscription with them. I want a refund of my money and I want this activity with this company to STOP!

  Business response

  10/10/2024

  Tina Coto
  1067 Stoneville Street
  Pittsburgh, PA 15221
  
  Date: 10/8/24
  
  Complaint ID: 22337219
  Account Number: 8011778
  
  Dear Ms. Coto,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty® July 19, 2024, with the purchase of a promotionally discounted 5-piece 30-Day introductory kit.
  
  We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  Customers that choose to purchase any of our discounted 30-day introductory kit offers are informed that they will receive full-size automatic replenishment shipments until they contact customer service to cancel or make changes to their membership.  Information regarding the terms of the online offer and the replenishment program is clearly provided in three places on our website before an order can be submitted.  First on the order page before an offer is selected; 2nd in the shopping cart - in bold print to draw a customer’s attention- prior to any personal information being entered.  Lastly, before customers may finalize their purchase, they must check an empty box that states: "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide." Your authorization of future shipments and associated charges was provided by checking this empty box to complete your initial order.  The products are also shipped with information reiterating the terms and benefits of membership including the next scheduled shipment date.  We regret if you found the offer you purchased unclear in any way.
  
  One-time purchases of Meaningful Beauty® products are available online without automatic replenishment, however the one-time offers are only for individual items (not kits) and are only offered at retail pricing.
  
  On July 22, 2024, your initial order (the 30-day introductory kit) was sent for a total of $53.45 (including $3.50 PA sales tax) which was charged in full at the time of shipping to the credit card provided.  
  
  On August 18, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day replenishment kit) began processing for delivery for a total of $173.15 (including $11.97 s&h and $11.33 FL sales tax) to be billed in 3 installments over 31-day billing cycles.  We received a payment authorization from your credit card for the 1st installment of $57.72 at this time.  The kit was sent August 20th, and the approved payment was finalized as a charge leaving a balance of $115.43.
  
  Also on August 20, 2024, your account was cancelled per your request.  Information was provided regarding your 2nd shipment, the remaining balance and return instructions. as orders that have already processed at the time of cancelation will continue to bill as scheduled until paid in full or returned for credit within the 60-Day Money-Back Guarantee.
  
  At your request your call was transferred to a supervisor who confirmed that your account had been cancelled, but your 2nd shipment could not be stopped.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.
  
  Please be advised that our records do not reflect any calls received from the phone number provided with your order (and this complaint), nor any other contact received in reference to your account either before or since August 20, 2024. Our website offers multiple options to contact us via email, phone, or chat: we regret if you experienced any difficulty contacting us via any of these channels, as they have been tested without issue.
  
  Since no returns were received, on September 20, 2024, the 2nd installment of $57.72 for your 2nd shipment was charged as scheduled leaving a balance of $57.71.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance has been cleared.
  
  Your Meaningful Beauty® account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  Morgan M.
  Contact Center Operations Director

• Initial Complaint

  09/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a 5.0 oz sample size shampoo and conditioner. The TV commercial offered 2 free samples of other products, I got one. I paid $53.45 and was billed $57.72 again for a partial payment on product I chose not to order. I did not choose to leave my card on their site, I also chose not to have "auto ship" of any more products! About three weeks later I got an email from "Guthy Renker" the real owner stating they just shipped full size products to me and split the payments in three, this was created to keep my credit card, which I clicked not to leave it on their site! I never signed on for an order, they used my card without my authorization and refuse to send a pre-paid ship label to return them! They told me they will only accept back the order if I pay for a shipper with tracking and insurance at MY expense! I said no, you fraudently used my credit card I contacted my bank and cancelled that credit card, filed a fraud complaint and spoke with a attorney friend! They had a investigator check out their website and said it is a trap to get money because they can't keep customers without a "gimmick" sales using hidden and misleading sales tactics to cheat people! I am fighting this because their website gives the option not to leave payment information in their system after the first purchase, which I selected to delete. They apparently keep the information without it showing the customer! They also split up payments so we don't notice they will continue charging more payments! A legal investigator that checked out the website stated there needs to be a class action lawsuit to investigate their website and hidden information because it is set up to confuse and manipulate people to leave the site not realizing their scam. Contact me through this BBB site, they have my information. It would be great to stop this! Keep all your bank statements, emails, screen shots of the web pages you used when ordering and a copy of your complaint to them. Good luck!

  Business response

  09/25/2024

  ****** ******
  482 Monetta Ln
  *********************
  
  Date: 9/25/24
  
  Complaint ***********
  Account **************
  Dear **********
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty August 13, 2024, with the purchase of a promotionally discounted 30-Day 2-piece ********* introductory kit.
  
  We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  Customers that choose to purchase any of our discounted 30-day introductory kit offers are informed that they will receive full-size automatic replenishment shipments until they contact customer service to cancel or make changes to their membership.  Information regarding the terms of the online offer and the replenishment program is clearly provided in three places on our website before an order can be submitted.  First on the order page before an offer is selected; 2nd in the shopping cart - in bold print to draw a customers attention- prior to any personal information being entered.  More specifically the shopping cart order summary for your purchase stated One month after your first order is shipped, and then every three months thereafter, you will be sent a new full-size supply of Meaningful Beauty. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $49.95 plus $3.99 for shipping and handling per month, unless you go online or call to cancel. There is no commitment and no minimum to buy.  There is no commitment and no minimum to buy. 
  
  Lastly, before customers may finalize their purchase, they must check an empty box that states: "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide." Your authorization of future shipments and associated charges was provided by checking this empty box to complete your initial order.  The products are also shipped with information reiterating the terms and benefits of membership including the next scheduled shipment date.  We regret if you found the offer you purchased unclear in any way.
  
  One-time purchases of Meaningful Beauty products are available online without automatic replenishment, however the one-time offers are only for individual items (not kits) and are only offered at retail pricing.
  
  On August 14, 2024, your initial order (the 30-day introductory kit)was sent for a total of $53.45 (including $3.50 FL sales tax) which was charged in full at the time of shipping to the credit card provided.  
  
  On September 11, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day replenishment kit) began processing for delivery for a total of $173.15 (including $11.97 s&h and $11.33 FL sales tax) to be billed in 3 installments over 31-day billing cycles.  We received a payment authorization from your credit card for the 1st installment of $57.72 at this time.  The order was sent September 13th,and the approved payment was finalized as a charge leaving a balance of $115.43.
  
  Also on September 13, 2024, your account was cancelled per your request.  Information was provided regarding your 2nd shipment, the remaining balance and return instructions. as orders that have already processed at the time of cancelation will continue to bill as scheduled until paid in full or returned for credit within the 60-Day Money-Back Guarantee.  At your request your call was transferred to a supervisor who confirmed that your account had been cancelled, but your 2nd shipment could not be stopped.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  As a courtesy a pre-paid return label was issued to assist with the return of your 2nd shipment at no additional cost to you.
  
  On September 23, 2024, we received your call requesting to speak with a supervisor.  Per your request your call was transferred.  When you questioned the shipment and billing of your 2nd shipment, the terms of your initial purchase and replenishment shipments were explained again.  You were advised of the pre-paid return label that had been mailed on September 13th.  As an exception to our advertised guarantee and a gesture of goodwill, a refund of $57.72 was issued at that time and the remaining balance of $115.43 was cleared prior to the receipt of your return.
  
  Per your request your contact information has been removed from our marketing database. Please allow 4-6 weeks for these changes to take effect.  
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Initial Complaint

  09/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 8-30-24 I paid for products that they said would be sent in 3-10 days. I clicked on link they sent to inquire and they said there is no such order number nor anything with my name on it. I told them I have the email stating they received my order.

  Business response

  09/24/2024

  **** ******
  ****************************************************************
  
  Date: 9/19/24
  Complaint ***********
  Account Number:NA
  
  Dear Ms.******,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  After reviewing our systems, we are unable to locate a Meaningful Beauty account/order for you with the information provided in this complaint.  Unfortunately, it appears that your online order was never downloaded into our customer service system for fulfillment. 
  Every online order has to pass through several security protocols in place on our website before it is submitted for fulfillment to prevent potential suspicious activity.  This can be triggered by a variety of reasons resulting in the cancellation of the order before an account is created in the customer service system.  This can happen even after an initial order confirmation email with a temporary order number has been sent because the email is created automatically at the time of the order.
  
  Any initial pending authorization you may have seen on your credit card should have expired (normally within 7 10 business days) and dropped once the order was declined. As procedures vary amongst financial institutions, you may wish to check with your credit cards issuing bank to confirm.
  
  Rest assured because an account was never created and the order never downloaded, your information (including credit card) was never saved in our system. 
  Please feel free to place an order by calling our Meaningful Beauty customer service team at ************** between 9am-8pm EST.
  
  Thank you for your understanding in this matter.
  
  Sincerely,
  ****** *.
  Contact Center Operations Director

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩