Customer ReviewsforGuthy-Renker, LLC

Rcvd product 8/20/24. Enclosed letter stated I would be charged monthly. I called to cancel, the whole thing. Cust Svc *** did not want me to cancel, he got mad, had an attitude and wouldnt cancel but kept trying to get me to postpone. I told no thank you-I wanted to cancel, if the product was good, Id be calling to reorder. The *** still resisted and didnt want to cancel, I hung up called back got someone who was supposed to be a manager. I told him I wanted to cancel, he also did not want me to cancel. Desperate? So I had to convince this guy to cancel, which he did but there is no confirming confirmation that it really was canceled. This is very suspicious behavior. The customer service call center I verified is in the *********** per them. I was told there is No connection to the *** only them. Here is the parent company address: *******************************************. 90245-5654. This is what I found after digging on the internet. If I get charged next month I will be LIVID!

Dear ********,

Thank you for your review. We appreciate the time you have taken to let us know about your experience.  Our records reflect that you enrolled online 8/10/2024 for automatic shipments with the purchase of a discounted 30-day introductory kit.

We regret to learn that you found the cancellation process difficult. Rest assured your account was cancelled by the first ******** service agent you spoke with on 8/20/24 and confirmed during your additional calls that day and the following.  An automatic cancellation confirmation email is sent by the system to the email address on file.  After reviewing your account, we see that that address differs from the one included with your review.   We apologize if that was not received initially.  Another email confirming your cancellation was sent per your request on 8/22.

We do want to ensure members are aware of all of their options and benefits available with our flexible membership program, as auto-delivery is a convenient and affordable way to receive the products; additionally, we want to ensure that ********s are able to clarify any questions at the time cancellation is processed. We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.

Sincerely,

****** *.
Contact Center Operations Director

************************ charged me twice a month for Perricone products that I did not order or receive. I caution you from doing busy with this company because they are a scam! And when I contacted them to work it out they were not responsive. Be warned!

Dear ******,

Thank you for your review. We appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled for automatic replenishment shipments online with the purchase of two Perricone Cold Plasma Sub-D **** & Neck Deluxe 30-day introductory kits.  The initial purchase was 4/16/24; the second on 5/11/24.   Each of these included a subscription for full-size replenishment kits,the first to ship approximately one month after your initial order.  Information regarding the automatic shipments is provided several places online before any personal information is entered.

The first replenishment kits were shipped on 5/18 and 6/13 as scheduled and per **** tracking delivered 5/28 and 6/20, respectively.   The cost of each full-size kit was split into 3 installments to be billed over 31-day billing cycles.  Due to the two subscriptions (and installments scheduled separately for each replenishment)the results were two different payments billed each month.  When you contacted customer service on 8/15 your account was cancelled and the remaining balance due was cleared for the shipment (a 3rd replenishment kit) that was still in transit.   Return instructions were provided.

Although your account does not reflect any returns received to present date as a goodwill gesture and an exception to our advertised 60-day Money Back Guarantee a refund has been issued for the payment received for the August shipment.   Please allow 3-5 business days for the refund to post. Your account remains closed with nothing further to be shipped or charged.

Sincerely,

****** *.
Contact Center Operations Director

I only bought one package , i canceled when they told me i had purchase a subscription , they accepted my cancellation, but they keep charging every month !

Dear *******,

Thank you for your review. We appreciate the time you have taken to let us know about your experience.

When you cancelled your Kind Science subscription 5/30 that stopped any additional shipments but cancelling the account does not cancel any remaining balance due for an order already received. It will continue to bill until paid in full or is returned for credit within the 30-Day Money-Back Guarantee.

Our records reflect that when you placed your initial order online 4/23/24 you purchased a full-size 90-day introductory kit with the total cost split into three monthly payments.  The first payment was charged when the order was sent, the 2nd on 5/24.  When you contacted customer service to cancel, information was provided regarding the full cost of your order and the payments.  We apologize if you found the offer or explanation unclear in any way.
As no returns were received the final payment was billed on 6/23/24.  At that time your order was paid in full.

Your Kind Science account remains closed, with nothing further to be shipped or billed.

Sincerely,

****************
Contact Center Operations Director

Ordered a trial, tried to cancel and was not allowed. I never got an email or any communication from the company that a shipment was coming allowing me the opportunity to stop shipment and cancel then. I was never even clear that a third party was involved and I had no customer service information, no order number, and no one to call. After calling the company of the actual product I ordered, they determined I had ordered through GR and had all their contact info. GR now wants ME to pay for return shipping in order not to be charged the 3 payments of $99.95 and have no way of either sending a pre-paid shipping label OR reimbursing the shipping charge. Frustrating customer experience all around.

Dear ****,

Thank you for your review. We appreciate the time you have taken to let us know about your experience.

Our records reflect that you contact our customer service team on 4/26 with questions about your initial Perricone Cold Plasma Sub-D order which you had just received.  Your questions were answered, and you were informed of the next ship date. When you requested to cancel an offer to postpone future shipments (since you had not yet tried the products) was accepted instead of cancelling.  Information was provided regarding the 60-day Money Back Guarantee.  The next shipment was postponed until 6/22 with your acknowledgement.

Your full-size replenishment shipment was sent as scheduled on 6/22. The subscription was cancelled on 6/28 per your request.  An offer to waive the remaining balance instead of returning the shipment was made but declined.  Return instructions were provided.
As a goodwill gesture the remaining balance has now been cleared although your account does not reflect any returns received to present date.

Your Perricone Cold Plasma Sub-D account remains closed with nothing further to be shipped or billed.

We appreciate your feedback, as we strive to provide the highest quality products and service.

Sincerely,

****************
Contact Center Operations Director