Customer ReviewsforLasher Auto Group

I have a Volkswagen EOS 2007 that I took care last year for my convertible top to be repaired That repair came with 12000 miles or 12 month warranty The car was service in July of last year 2021 21 when I received the car out Of their service department they went right into storage this summer I pulled my car out to top did not work I took it back for more service my car was picked up 2 days later the top went out again I took my car back they once again charged me not once did they ever let my warranty take effect they charge me every time this last time they replaced a motor on the window and said it was causing my top not to work properly while doing so they they dented my car and destroyed my wrap job on the car When I brought it to their intention their service manager Jim told me he will fix it for me to go get "and said that he will also give me the extra parts that my convertible top still needed once I gave him the estimate he yelled at me I was disrespected and and and here it is 2 months later no call no service I've wasted money with them and I and I still have a partial working convertible top vertible top and now it destroyed $6200 wrap job Of a beautiful custom color I made myself on my convertible these people take advantage if you're a single woman and come in there You will not be respected They have one polite worker named Barry But the whole service department this department is disrespectful and they will Lie in disrespect you before they will admit and try to fix an issue I'm looking into sewing them not only for this but for the pain and suffering that I've been caused and the emotional condition that Jim puts me in by the way he speaks to me I cried for hours when I got off the phone the phone and all I did was bake these people to treat me like a customer I'm a reoccurring paying customer even thou Every time the job was incomplete they had a good excuse They took Advantage of me and Scammed me out of money

Took my Volkswagen Tiguan to Lasher VW in Elk Grove Ca. It took me 3 times driving over there to actually get them to work on my car. First they have no shuttle service and refused to pay for me to Uber home. ********** VW will pay for Uber. Each time I told them about my check engine light coming on and other lights that came on then went off then came back on, they said they would check it out. I asked if my warranty would take care of it and they said "unless a rodent got in your car and chewed on the wires". I assured them that I had looked under the hood when the check engine light came on and it was pristine. No rodents. I also said I keep my car in the garage and I would know if I had a rat in my garage. I have seen no rat c*** etc. So they checked it out after giving me a dirty loaner, not even clean on the outside and called me a few hours later. I called back and guess what???? A rodent chewed the harness and that's why my check engine light came on. Seems like a scam to me. I was mad and the guy said you can come over and look at the wires, I was so angry and I had been out there 3 times, so I said just fix it. When I went to pick it up, they had a video and the guy said, see the rat poop? It was so grainy that you could not tell if there was anything there or not and I said beside that how do I know you didn't put it there? He said we wouldn't, well I think they would to make $500.00 bucks. I also told them I have never seen a rat t*** at my house and never has any of my previous cars had a rat get in and chew the wires. They didn't care, just took my money. I will never go there again and will tell everyone I know on ******* and ******** what they did.