ComplaintsforALOHA Collection
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Aloha Collection had a promotion that if you spent $150 you would receive $50 reward via email. I was in their flagship store, in Waikiki, and was informed about the promotion from their sales associate while at the register. I went back and continued shopping so that my purchase would be over the required $150. The associate looked up my account, with my email address, and said I was all set. She said I would receive the reward in my account but it may take awhile. I kept checking my online account but nothing was there. As it has been a long time I reached out for assistance with their chat. The chat agent, ******, said that the promotion ended Feb. 29 and that there is nothing they can do now. Even though the qualifying purchase can be seen in my account, and it shows I was not issued the reward, she said they are unable to do anything because the promotion ended two weeks ago. It is not right that because there was some error on their part (sales clerk, system, etc) that I am no longer *********** receive what I promised. This is not an ethical way to do business. When there is a mistake, you work to fix it and not just dismiss it by saying shucks, it's too late.
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Contact Information
687 S Coast Highway 101 Ste 104
Encinitas, CA 92024-3584
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.