ComplaintsforSeagate Technology

• Initial Complaint

  10/22/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I purchased an enterprise drive with a 5 year warranty. The drive died at year one. I did an advanced replacement and the drive showed up unusable. I proceeded to do a second replacement and the second drive showed up unusable. Speaking with customer support they refuse to send me a replacement that works. I just want a working replacement drive.

  Business response

  10/31/2024

  Mr. Southard  contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr.Southard have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.  
  

  Customer response

  10/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  10/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased 8 Seagate EXOS *************************** 2023 - One of the drive cannot be even identified by the Seagate as valid S/N, the other one they say to contact the place of purchase. The place of purchase say that is entirely Seagate issue

  Business response

  10/21/2024

  Mr. **** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. **** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues.Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a an external hard drive for **** ****** *. I decided I wanted to return it. There is no customer service phone number available at all. So I went onto their chat service to do a simple return. I never opened the package so it was in brand new condition. The first time it took me a few hours of getting transferred from person to person getting hung up on a few times in between trying to get a return shipping label. They finally said yes I can get one but I hadn’t received the package yet in the mail so I had to do this over again when I got the actual package. That’s fine. So then when I received the package I spent 10 more hours on my day off pretty much all day getting transferred from person to person who had no clue what they were doing or what I was telling them to get a return shipping label. Finally I got one. Now today I tracked the package and it turns out the address on my shipping label does not exist anymore. I have the official email from Seagate saved and the shipping label. *** says they moved. I spent about 2 hours today trying to get someone who had any clue what they are supposed to do or who I am even though the chat takes all my information every time I log in. I think honestly they do this to a lot of people to try and avoid returns or refunds. I’ve seen the reviews for this place and tons of people have had this same experience. Finally when I threatened a lawsuit the chat person put the supervisor on. I told him can you just give me the $87 refund so I can go on with my life. Now he says he’s sending it to a different department and they will get in touch with me sometime soon. It’s a simple return right? The item has never been opened. Hours and hours of my time to get a simple return and refund. This company is doing things illegally to avoid refunds and whatever else in my opinion. They’ve done this to tons of people

  Business response

  10/16/2024

  Mr. S******** contacted the Better Business Bureau because he had an issue with his Seagate order. Seagate and Mr. S******** have  agreed to a resolution. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue resolved.

  Customer response

  10/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jeremy S********

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a product from this company and returned it and now it has been over a month and I am continuously told that they are investigating it. It shows in their system and on my end that they receive the return and everything is good. I want my refund and they are no help.

  Business response

  10/10/2024

  Mr. H******* contacted the Better Business Bureau because he had an issue with his Seagate order. Seagate and Mr. H******* have agreed to a resolution. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue resolved.  
  
  

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased 2 Seagate Iron Wolf Hard drives for my Network attached storage device in April of 2022 from Amazon. Both have failed in the last month. I chatted with a Seagate person online since you can not speak to a human. They told me they would not take care of them and the problem was Amazon's. Amazon would not take care of it and told me the issue was Seagate's. I am getting the run around and I don't like it. I have proof stating that there is a 5 year warranty on Amazon's website. I am stuck no one will take responsibility for these bad drives and I will be seeking legal action for the aggravation you are causing me.

  Business response

  09/13/2024

  ********************** contacted the Better Business Bureau because he had an issue with his Seagate product.Seagate and ********************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues.Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer response

  09/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted Seagate on Ma 27, 2024 to get a replacement for a drive that had failed as it was still under warranty. I followed the instruction provided to me and was informed that I would receive the replacement within 30 days. No response was received for almost 2 months. I contacted Seagate's customer service on July 15, 2024 and was informed my package was delivered but they had lost it and I had to submit a proof a delivery. Every since then I have been given the run around that they are "working on it" as a "high priority." However, I still have yet to receive my replacement drive as per their warranty agreement and no one can provide specific information as to what is taking so long. I returned my device on good faith that they would honor their warranty and have experienced nothing but poor communication and customer service.

  Business response

  08/30/2024

  Mr. F** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. F** have agreed to a resolution of the issue and he has been provided with Seagate’s contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue answered.  

  Customer response

  09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The business has replaced the product as per the original agreement and responded to my inquiries. 
  

• Initial Complaint

  07/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Returned a defective hard disk to Seagate...and it was received by them, on April 24, 2024, according to ****..Seagate RMA #IR60150606 **** Tracking #**********************.Sent them a written inquiry in Late June 2024, and received no response.Spent almost an hour on the chat with a Seagate rep named **** today, with absolutely no resolution. I provided him a copy of the **** page showing the tracking number and where it was received by Seagate in ********, **. He then proceeded to ask me to secure yet another **** form, and TBH....I have run out of time and patience with their run-arounds after 90 days of waiting.Thank you.

  Business response

  07/17/2024

  ********************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer response

  07/17/2024

  Better Business Bureau:
  I am conditionally accepting the resolution that is dependent the receipt of the replacement drive promised by Seagate today. They sent an automated tracking number in advance. I will say that this representative quickly understood what had happened on their end and noted that they apparently "found" the defective drive that I returned.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me; AS CONDITIONED ABOVE.

  Many thanks to the BBB for their efforts on my behalf!

  Sincerely,
  
  *********************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Started an RMA and sent to the address that the website told me to. Hours later I get an email with further instructions on where to send it and including an RMA number. This was not mentioned on the website but only the email. I had already shipped it at this point. They can't find it despite having received by a "Robert" at their warehouse at the HQ.

  Business response

  07/11/2024

  Mr. Y******** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr.Y******** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 
  

  Customer response

  07/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Adam Y********

• Initial Complaint

  07/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Seagate is committing fraud by not honoring the faulty drives that break within a year. I have purchased ** ***** **** ******* ******** ***** located in Newark, CA. Through them, seagate was made an inquiry about it but they are not only not honoring the warranty, but ignoring the request for rectify the problem. I am asking for retribution in the form of immediate drive refund in the amount i purcahsed for 2 drives ( 1 failed, 1 operational but likely go into same debacle). I am asking additional 5000$ in incurring overhead as whole home storage environment is disupted which is directly caused by seagate ''s failure to act/fraud.

  Business response

  07/10/2024

  Mr. G******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. G******** have agreed to a resolution of the issue and he has been provided with Seagate’s contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

  Customer response

  07/11/2024

  
  Complaint: ********
  
  I am rejecting this response because: there has been some understanding but i will accept resolution once driver is received.

  Also, why i have to register (giving off personal data) to get warranty/RMA and/or provide purchase receipt.1) This is a privacy issue. 2) I, like any other customer dont usually keep purchase receipt and relied on SN for RMA in the past.
  

  Sincerely,
  
  Guyen G********

  Business response

  07/15/2024

  Mr. G******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. G******** have agreed to a resolution of the issue and he has been provided with Seagate’s contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer response

  07/16/2024

  
  Complaint: ********
  
  I am rejecting this response because: I did not accept any kind of resolution, what seagate put forth in response to bbb complaint is FALSE. I havent received replacement drive and Wesley who has supposedly been handling this has disappeared into thin air.
  
  Sincerely,
  
  Guyen G********

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a new expansion drive that didn't work a while back. I was trying to troubleshoot it (originally I thought the issue was my Mac) but even after trying it again with a Windows computer today I realized the drive isn't functional. Unfortunately, I took too long to take care of this (even though I've had the drive since 2022, but fixing the problem fell off my radar because of other priorities and the troubleshooting being so time consuming), and now the warranty has expired. I reached out to Seagate because they advertise a Product Takeback program to offset emissions on Seagate hardware. While I recognize that I am ineligable for a traditional refund at this point, I wanted to participate in the program so I would at least know that the item would be recycled properly and possibly given a second life. I had issues completing the process in the online portal and reached out to a customer service agent for support. The agent reported that the service was "no longer available." I am filing a report because Seagate is falsely advertising a recycling program for their products. This feature needs to be removed from the website as it essentially is greenwashing if the service isn't in fact available. Given the size of the company, I also don't necessarily believe that the change was so recent that the website couldn't have been updated accordingly. My biggest concern is that other customers who are promised the opportunity to recycle faulty or older products will not be able to do so or at least make more informed purchases because of this webpage. ************************************************************************************************ types of programs are becoming more important to customers in *****************, and the fact that it is blatantly on the website but not actually existent for most products (Seagate US warranties only run a year in comparison to 3 years in ****) is a big red flag for ethical business for **** look forward to your response.

  Business response

  07/02/2024

  ********************* reached out to the Better Business Bureau due to concerns about the information regarding Seagate's Take Back Program on their website. Despite attempts to contact her, Seagate received no response. She was informed via email that the program is currently available in select countries, aiming to properly recycle drives with no replacement provided. ********************* is based in the **, which doesn't qualify for the program. Seagate values its customers and regrets any inconvenience caused. Seagate considers this issue closed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩