ComplaintsforAvis
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Complaint Details
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Initial Complaint
09/13/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
- Date of Incident: September 13th, 2024 - Pick-Up Time: 12:30 PM - Estimated Rental Amount: $359 On Sep 13th, 2024, I had a reservation with Avis Car Rental at their *************** location for a vehicle pick-up at 12:30 PM. According to Aviss rental policy, a spouse *or* life partner can drive the rental car without an additional fee, provided they are 25 years or older and have a valid drivers license. My partner and I, who are domestic partners, meet these requirements.However, the manager, ****, insisted that we had to be married to avoid the additional driver fee, which directly contradicts Aviss policy. When I requested documentation or further clarification, **** refused to provide any proof or explanation, simply stating that this is the policy. His dismissive and unprofessional behavior left me no choice but to change my plans and cancel the rental entirely, as I could not accept the improper fee.This incident was particularly frustrating as I have rented from Avis numerous times through my companys program and have never experienced this issue at other locations. Tonys refusal to honor Aviss policy or offer a clear explanation of his decision felt discriminatory toward our domestic ************** a result, I had to cancel the rental and make alternate plans, incurring inconvenience and additional costs.---Desired Outcome:1. A formal investigation and review of the managers conduct at this location.2. Assurance that staff at this location will be trained on Aviss policies to prevent future instances of discriminatory treatment based on relationship status.3. A sincere written apology from Avis for the inconvenience and unprofessional treatment we experienced.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.