ComplaintsforVictra
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Complaint Details
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Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought a new phone on July 25th, 2024. Paid ****** for the tax and supplies i had to buy. Was told my additional amount for the next 36 months would be $5.55 per month after a $******* trade in. I had to pay an additional ****** over 36 months. I went to Verizon in ******, ** on August ******* and was told my trade in was only ****** but she also told me that where we bought the phone was a contracted vendor. Yesterday 8/25/24 I called Verizon and wanted to know why my next bill was so high. They told be in order to get the ******* trade in the person in ******* had to change my plan to the Unlimited Plus plan which is now they told me an additional ***** more per month. I was not told this. Very deceptive.
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Customer Complaints Summary
455 total complaints in the last 3 years.
173 complaints closed in the last 12 months.