ComplaintsforCarl's JR
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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I made a purchase at the Carl's ** on ********* in ***********, ** on April 4, and within 48 hours, five unauthorized charges were attempted on the card I used. I verified it was the last purchase I made with that card, and I as the customer did not have access to the payment terminal. When I attempted to call and advise them that the terminal might be compromised, I was told the manager was not in that day and then they hung up on me.When I attempted to contact ****'s ** corporate customer service, speaking to someone was not an option. I was instead directed to file an online complaint that would go to a general mailbox. I did not believe this would be a good use of my time or that it would be addressed.Initial Complaint
06/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I order food from the restaurant the tater tots were cold I ordered two breakfast burgers and they didn't make the breakfast burgers how they look on the picture they only had egg tater tots and bacon when it was supposed to be a burger on the bun they did not give me a burger I came to return the food I asked him can they make it the correct way they told me I couldn't because I already bit into the food to notice there was no ****** they said I should've noticed before I drove off and I spent *** on food that they did not give me and they didn't give it back and also they were very **** ********* even give me a corporate number and I have my receipt
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.