ComplaintsforSmitty's Towing
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Complaint Details
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Initial Complaint
02/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Beware of this company. I mistakenly hired them to jump my battery. The guy who showed up took my money, but did not know what he was doing. He told me the battery was draining due to the anti-lock theft system being on. He told me to contact the dispatch, but they said they would/could not help me. However, they refused to give me my money back. do not use this company.Initial Complaint
02/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My complaint is in regards to the amount per hour being charged and the amount of time it took to tow my car from a parking space. I was told by Smitty's that at the time of the call there was not the correct truck available for the type of car so they used a flat bed which if Smitty's had researched the address there was no way a flat bed could fit in that apartment complex parking space. Second if it had taken the driver more than an 1hr to figure out how to get the car out of the space another driver should have been called or another truck should have been called. I was told that it took the driver over 3hrs to tow at $325 per hour! I feel that this amount is unacceptable and this company should never allow for a tow to take this long at that price especially if they are familiar with towing in the area that it was in. I paid over $900 to get my car out of tow.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.