ComplaintsforErnie's Van & Storage

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  - Date: May 2021 - November 2021 - Paid them $10,000 - The business committed their moving relocation services.- Dispute: - Destroyed a sideboard which had been in my family for generations (previously valued at $4,000 but most importantly, priceless as *****************). They shattered every wood plank on the sides, top, front, and back, the drawers, the hinges, collapsing in the middle, on and on. It is beyond repair. I specifically asked them to pay special care and attention to this piece. - Dropped my Thomasville china cabinet, breaking the back panel, the glass in the door, and the doors off their hinges.- Broke the glass in my marble coffee table. - They "misplaced" a $1,000 chair, which after numerous persistent inquiries, they "finally found" three weeks later. They said it was "hidden behind a sofa in the warehouse." - Lost 2 boxes (I had them all accounted for) containing my everyday dishes and kitchen spices. - Just from the remnants of broken glassware they mishandled during the move, I was able to fill 2 large boxes. - The business responded to my request to have the above items repaired by sending me a token check for $315 - Account number : *****

  Business response

  03/31/2022

  This customer valued her shipment at $0.60 per pound and did not purchase any additional coverage. How would you like our formal response and documentation from the move submitted to you?
  

  
  

  Customer response

  04/05/2022

  I am rejecting this response because:all I expected of this company and any business is that the honor an agreement. They were hired to move me from my residence in auburn to my new residence in Roseville. They stated they would treat my items with care and respect especially during what they knew to be a very difficult and fragile time for me. They did not do so. They showed callous disregard for my belongings and so far I have paid the price. All I asked of them is that they make me whole. I wanted my items repaired and or replaced where possible. They wrote me off without a care in the world. 
  

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