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Complaint Details
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Initial Complaint
02/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
During the last week of January 2023, I went onto their website to purchase a tow hook license plate holder. The description of the product states it will fit my new car, a 2023 Jetta GLI, so I bought it. I brought the product to an authorized VW dealership where I bought the car, and the service manager said it does not fit my model. They changed the bumper on the 2023 model and the 2019 and up version would not fit my car. I contacted them twice, once via their customer service section on their site, and the second time by using the email they have on the website. I have received no response regarding the wrong product. I tried calling the number on the website and nobody answers and you get a generic robot voice mail asking to leave information, nothing stating where or who I am leaving a message to. Their ******** link goes to a different business and their Instagram link doesn't work. I feel I have been scammed and I just want a refund for the incorrect product they are selling. I want someone to contact me. Why is this business so shady and none of their contact info works? This should illegal.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.