Customer ReviewsforGrounding well

I ordered 3 grounding sheets for Christmas presents and was charged ****** And then they charged additional charge for a additional grounding sheet I did not order, and I have contacted them several times and they are not responding to my request to cancel the ****** charge, very ****** off !!!! and disappointed for a first time order, now I have to disput order through my card service not Happy!!

Hi ******,Im reaching out to let you know that we made every effort to intercept your order, but unfortunately, it can no longer be canceled. As an alternative, we recommend accepting the delivery and, if needed, starting a return for a refund. No worriesif youre in the **, well provide a free shipping label. Once your package arrives, just let us know, and well be here to assist you from there.Thank you for your understanding. If you have any additional questions or concerns, please feel free to reach out.

They offer a fraudulent 90 day guarantee. When you ask to return tthey ask you to cover costs, or they give you 60% back. Great way to make money off something that doesn't work.

We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have. We are committed to offering the best possible options for customers who wish to return their products, including the following: 1. Return the item for a full refund. 2. Keep the item and receive 60% of the amount paid, saving you the hassle of sending it back. We make it a priority to offer the best options for our customers, ensuring their satisfaction is always our top focus. If you need further assistance, please don't hesitate to reach out to us via email at support@groundingwell.com with the subject "BBB review". This will allow us to assist you promptly.

I ordered the sheet and immediately had an issue after washing as recommended. I emailed the company to let them know there was an issue and included pictures. I received a response from ******* telling me that was normal and to use the others attachments. I proceeded to try the sheet for a few weeks and decided I could tell no difference. I then decided to start a return for a refund. I emailed the company once again to which ******* responded back that I needed to send pictures. I did but I also questioned her as to the reason why pictures were necessary to process a refund because their refund policy does not state pictures need to be supplied before being granting a refund. It simply states for any reason within 90 days, to be in good condition, and with the original packaging. It felt like the refund was being made to be more difficult and time consuming to possibly get me frustrated and stop the process so they wouldnt have to issue the refund. I shipped it back and waited. Over a month later, I still had not received the refund, so I reached out again to inquire. ******* responded back stating that I needed to provide the receipt number in order to process the refund. I responded back with screenshot photos of 1) the refund policy on their website showing nowhere does it state that I need to provide anything more for the refund to occur, 2) the *** stating that refund would process within 1 day of receiving the product, and 3) the tracking number showing my product was received 4 weeks earlier on September 3. I have received my refund today October ******, finally. But I warn others to be wary of doing business with this company because I feel their product isnt a quality product that they stand behind, and their business practices are dishonest to say the least. Thankfully I did my research on their policy and chose to hold onto the shipping receipt just in case. Im glad I did because I know that is the only reason I received a refund.

Hi ******,Thank you for sharing your experience, and I sincerely apologize for the inconvenience you faced throughout the return and refund ********** part of our return process, we require a return receipt to ensure that refunds are processed smoothly and without delay. Additionally, if there is any issue with the product, we may request photos to assess the fault so we can offer a free replacement or a refund. The delay in processing your refund was due to not receiving the receipt earlier. I apologize that this requirement was not communicated more clearly from the beginning, as it was part of the return instructions we provided. If we had received the necessary information from you sooner, we could have processed your refund more promptly. We also stand by our 90-day money-back guarantee and take pride in saying that ALL customers who meet the eligibility criteria have been successfully refunded.Your feedback is invaluable to us, and we are committed to improving our processes to ensure a better experience for our customers in the future.Please rest assured that we are actively addressing all concerns, and we greatly value our customers' satisfaction.If you still need further assistance, please don't hesitate to reach out to us via email at ********************************** with the subject "Trustpilot review." This will allow us to assist you promptly.

Hi ******, Thank you for sharing your experience, and I sincerely apologize for the inconvenience you faced throughout the return and refund process. As part of our return process, we require a return receipt to ensure that refunds are processed smoothly and without delay. Additionally, if there is any issue with the product, we may request photos to assess the fault so we can offer a free replacement or a refund. The delay in processing your refund was due to not receiving the receipt earlier. I apologize that this requirement was not communicated more clearly from the beginning, as it was part of the return instructions we provided. If we had received the necessary information from you sooner, we could have processed your refund more promptly. We also stand by our 90-day money-back guarantee and take pride in saying that ALL customers who meet the eligibility criteria have been successfully refunded. Your feedback is invaluable to us, and we are committed to improving our processes to ensure a better experience for our customers in the future. Please rest assured that we are actively addressing all concerns, and we greatly value our customers' satisfaction. If you still need further assistance, please don't hesitate to reach out to us via email at ********************************** with the subject "BBB review." This will allow us to assist you promptly.

Catherine Harrison and I received my grounding mat last month and it does work. I have called customer service number and refers me to email. It says you will respond within 24 hours and I have emailed you three times and no response. I have even given you my phone number and no response. I was requesting another mat but maybe you need to credit my account . The mat was $69 and I have tried it in all my outlets and it’s not working.I need to talk to a person

Hi *********,We extend our sincerest apologies for any inconvenience you may have encountered. Your satisfaction remains our highest priority, and we recognize the importance of promptly addressing and resolving any issues that arise.We acknowledge your intention to return the item, and we regret to hear that you may have missed our previous messages due to the non-receipt of our email 7 days ago. We have sent an email asking for additional details so we can proceed with the return process but we have not received a response from you. We sent another email today asking for more details about the return request so we can start the process. We look forward to hearing from you.

I ordered 2 products, the mat and the "sheet" which is actually a long strip of fabric. Purported to handle inflammation and help with sleep.Neither has done any.Customer service has not responded to ANY of my requests for where to return the items.Not happy about that.

Hi *****, we apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.We've reviewed our records and confirmed that we responded to your email with the return instructions 11 hours ago. Once we receive the item back, we'll promptly process your full refund.If you need further assistance, please don't hesitate to reach out to us via email at *********************************** This will allow us to assist you promptly.

I have emailed them for my order # as well as these other customers. They don’t send you a print out of your receipt with your order # in with your order.I had to call my credit card company to see what they can do because this company doesn’t have a number to call , & they don’t answer emails in a timely manner,when they do they don’t send you what you ask for, to continue with your return/refund they make really hard for the customers to return something that doesn’t do what they claim .company.Grounding Well please reach out to me and send me my order #. My email OscaryDanay

We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have. We always strive to reply to customer emails within 24 hours to ensure prompt assistance. If you haven't seen our response, please check your junk or spam folder, as emails can sometimes be redirected there. According to our records, we've been responding to your emails since August 16. I’ve also sent the complete return instructions today, and we’ll be awaiting your reply.

There customer service horrible!!!! Been trying to return something for a month!!!! No phone numbers!!!!!

We are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues. At the moment, we dont have phone support but we consistently reply to customer emails within 24 hours to provide prompt assistance. If you haven't received a response, please check your junk mail and spam folder as emails may sometimes be directed there.We have processed a partial refund for your order based on your last email, as you chose not to return the items. The refunded amount should appear in your account within a few business days.If you need further assistance, please don't hesitate to reach out to us via email at ********************************** so we can assist you promptly.

I have had the sheet for approximately 2 weeks. At first I did not notice any improvement, but after a bit over a week, I realize I'm sleeping better and have less pain in my back. I am still working through my bulged disc therapy, but am happy this grounded well sheet has provided good night sleep; aiding in my healing. - *********************** ********

Thank you for sharing your experience. We're glad to hear that you're starting to notice improvements in your sleep and pain levels. It's wonderful that the sheet is aiding in your healing process. We wish you continued progress with grounding.

I bought a bed sheet and saw absolutely no improvements in my sleep and other symptoms they claim their product does to help. I have emailed them 3 times requesting my order number ( which ironically is not in any of the order confirmation details they sent me) which is what they require in order for them to initiate a return, and there has been no reply. I have tried calling them and there is no answer. Leads me to believe that they very intentionally make it impossible to return their products.

We extend our sincerest apologies for any inconvenience you may have encountered. Your satisfaction remains our highest priority, and we recognize the importance of promptly addressing and resolving any issues that arise. We acknowledge your intention to return the item, and we regret to hear that you may have missed our previous messages due to non-receipt of our responses at your email address: ********************** We have sent complete return instructions via email and apologize for any inconvenience caused by not receiving them. We consistently reply to customer emails within 24 hours to provide prompt assistance. If you haven't received a response, please check your junk mail and spam folder as emails may sometimes be directed there. We will be waiting for your response so we can assist you further with the return process.

No Stars from me. I thought I was ordering a queen *** sheet and what I got was a strip of fabric that never stays put on the ***. I communicated with support@groundingwell right away and said I wanted a full refund (ninety days no questions asked). I was directed by ******* to send the packaging and sheet back for the refund but she had me send it to the shipping store. The man who finally answered at the shipping store said he knows nothing about GroundingWell customer service and he doesn't know of any contact information for them. So my return went back to the shipping store and now is in limbo, who knows where. I paid $99 and would like the full refund. I was told by PayPal that a refund would be coming....nothing has materialized.

Hi ***, we are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues. We are just waiting for you to send us a copy of the return receipt so we can forward it to our finance department to process the refund. We also sent you numerous emails to ask for the details. We will be waiting for your response so we can start the refund process.