ComplaintsforFairgrove Property Management

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I lived at ************************************************************ for 2 years (6/1/2022 - 5/31/2024). When moving in, I paid the deposit of $1950. Upon moving out, I was initially refunded $1293.67, and when I complained to Fairgrove company about cleaning and painting fee, I was refunded another $50, so $1343.67 in total. However, I do not agree with those charges especially the cleaning one. In the disposition letter I received from Fairgrove, they list $283.33 for paint touch up walls as part of my charges, but the invoice attached was for $950 for painting of the whole apartment. There is no breakdown of costs that show that I should be responsible for $283.33. Secondly, I have been charged $300 for regular cleaning which I believe I shouldnt have because I left the apartment spotless. I did pre-inspection with property manager 2 weeks prior and all items listed on the invoice such as fridge, microwave, blinds, floors, fans, etc. were left clean and in the same condition when I had moved in 2 years ago. The invoice that was provided does not even say that the cleaning was for my apartment. It was issued for ***************, so this cleaning could have been done in any other apartment, not mine. When I complained to Fairgrove about the cleaning fee, I was told it was only a light cleaning for $250 and was refunded extra $50. When I asked for a copy of the receipt for this cleaning, I never got a response and never saw an invoice for $250. The property manager only resent me the old invoice for $300 which does not list my unit. I took care of the apartment when I lived there and I left it in the same condition as I had moved in. Any charges should be documented correctly and I have the right to see all the invoices. Nobody can say that the light cleaning costs $250 (it sounds too expensive), charge me $300, then change to $250 but without showing any proof. I believe those fees should be refunded to me, especially the cleaning one.

  

  Business response

  07/18/2024

  Hello *******,

  We sincerely apologize for any inconvenience you experienced during your move-out process. We strive to ensure our procedures are fair and transparent, and we regret that you felt otherwise in this instance. We have reviewed your concerns and, after carful consideration, we will be refunding the remainder of your deposit in full, totaling $606.33. This refund is addresses the painting and cleaning charges you disputed.

  If you have any further questions or require additional assistance, please feel free to contact us directly at **************.

  We wish you all the best in your future endeavors. 

  Customer response

  07/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  04/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My fianc and I had an ongoing issue with mold in our apartment for about 1 year which was not adequately addressed by Fairgrove Property Management. I was promised by ******************************* that I would receive my full security deposit of $2,000 upon move out as an apology for the mold.Despite being promised our full deposit back upon move out, we still requested in writing a pre-move out walk through which the property manager/landlord is legally obligated to provide under California Civil Code 1950.5(f). We were never provided with this inspection, therefore we were not given the opportunity to address any issues that would prevent us from receiving our deposit refund.We were charged for carpet damage (which would be justified had we not already been promised our refund), for baseboard damage caused by a previous tenant, and a cleaning fee. We were not provided with a move in inventory to document pre-existing issues. It is not justified to charge my finance and I for this when we were not given the opportunity to formally document the state of the apartment upon our move in nor were we given the opportunity to do a final walkthrough with our property manager. I request a full refund of my security deposit as promised.

  

  Business response

  04/11/2024

  Management spoke with ****** and reached an agreement both parties agree. 

  Customer response

  04/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To Whom It May ************* and ***** utilities were implemented added, during the parademic. It is Not on my initial lease. I was served with a 90 Day Termination notice. A lease violation. I am trying to resolve this issue through payments with no success. I assume this is in retaliation to a previous complaint filed. See complaint # ******** filed with this Company.Consumer.

  

  Business response

  02/02/2024

  The consumer signed a lease renewal in August 2022 with new terms that states resident will be responsible to pay utilities as of October 2022. We have records of the onsite manager *** trying to make contact with **** to agree on a payment plan but there was no response on his end. He was served a 90 day notice of termination due violation of lease agreement for non- payment of utilities. 

  Customer response

  02/02/2024

  To Whom It May ***************************** was not approved a utility subsidiy until 6/23.  So they are not willing to work with me?  See attached 

  

  Business response

  02/06/2024

  We have tried numerous times to communicate with the consumer to offer a payment plan and he did not corporate. The Regional Supervisor ******************************* made an attempt to contact **** and received no response. Management has exhausted all their efforts to work with **** and can no longer offer another option. 

  Customer response

  02/07/2024

  To Whom It May ********************************** received a call last night on February 6, 2024, from *******************************, we spoke in depth. *******************************, said she will contact me by weeks end, this Friday.

  Is it to verbally tell me, no?

  Consumer

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I submitted a maintenance request for a repair on our washing machine on November 13th, 2023. A technician employed by Fairgrove PPM was unable to repair our washing machine. I inquired about the possibility of doing our laundry in another unit or being reimbursed for a portion of our rent or laundromat costs. Our landlord never responded to that inquiry. I submitted another maintenance request on December 2nd, 2023. A vendor came and estimated the repair would be finished within a week. As of today, December 20th, 2023, nobody has come to repair and we have not had a working washing machine in over a month. I reached out to my landlord via text on December 17th, 2023 and asked for an update and if she knew when the repair would be complete. As of today she still has not responded. I reached out directly to the vendor, Serve-U ********** and asked for an update. They informed me that they sent an estimate to *****************, our property manager, and have not heard back, therefore they cannot proceed with the repair. I emailed Fairgrove PPM with this information and again, have not heard back. We pay ~$2,600 on the 1st of each month for rent and utilities and are not receiving support from our property manager, maintenance, or repairs, all of which are guaranteed in our lease as part of our rent. We would simply like our washing machine to be repaired.

  

  Business response

  12/28/2023

  Hi ****, Thank you for brining this matter to our attention. We apologize for any inconvenience you have experience. We are in communication with vendors to resolve this issue as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact us. 

  Customer response

  01/04/2024

  Good Morning, I was asked to reach out to BBB and provide an update about whether or not the property management company has been in contact with me to repair our washing machine which has been out of operation for almost three months at this point. They still have not contacted me. Thank you so much for assisting in this. Kindly, ***********************

  

  Business response

  01/10/2024

  We are in constant communication with the consumer and keeping her up to date on the repair. Our vendor is currently repairing the washing machine and provided an alternative option for her to use in the meantime. 

• Initial Complaint

  12/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  An Apartment complex next to my home has escalating noise from residents and gas dryers. The sound is so loud it goes through windows and headphones. in 2022 they were contacted by ********** code enforcement about the dryer issue but it's still going on. Now the noise starts at 5 pm and goes for hours. I have to make multiple calls to the police. The stress of the noise which never ends is compromising my health. I have audio recordings of the noise. This was not a problem before Sullivan took over. Their yelp reviews are horrible from their tenants. I need them to stop the noise from the residents, fix the dryer and get an onsite manager who can monitor this. I have no supporting documents at this time however I am getting my reports from the CM *****************

  

  Business response

  12/18/2023

  Hi *****, I first want to apologize for the noise disturbance you have been experiencing. Management has started to investigate and working on a plan to eliminate the issues. We'll provide any update as the issue are resolved. 

  Customer response

  01/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  property management didnt inform any residents it was being changed. we received rent reminder emails on 6/1 and by today (6/5) they are no longer managing our property. they are refusing to give any information on who the new property management is. ***** answered the phone and was extremely rude and the companies official stance is they have no information about anything regarding our property, i asked to speak to a supervisor or be transferred to someone who can help me find more information and he refused. sullivan/fairgrove management has been neglectful of maintaining our building and has given zero communication with residents on who is currently managing our building specifically.

  

  Business response

  11/06/2023

  Ownership changed management company and did not provide Fairgrove with new management information in a timely matter. 

   

• Initial Complaint

  04/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Improper delivered Change of Terms Notice. Improper delivery of Three Day Notices.Attempt to Remove parking on a signed lease.Harassment and Retaliation by the Property Manager, **********************The Retaliation started on October 2022, I reached out to her Supervisor, I, was advised by *******************, Supervisor, ******************************* to deal with only ******************* and Not her or Sullivan Property Management.I request resolution as soon as possible.Tenant.

  

  Business response

  11/06/2023

  Management refunded all money that was charged inaccurately to resident.

  Customer response

  11/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a renter and I am having issues with another tenant. I have reached out to have the issue resolved in April 2022. Here it is December and the issue has gotten worst. They allow this tenant to violate other people's privacy by recording them. I have a recording of her telling me she has video and pictures of my company that she claims lives with me. I just want them to stop sitting on their hands and to do something about this person harassing all of the tenants in this complex.

  

  Business response

  11/06/2023

  Management takes all complaints seriously and addresses each concern appropriately with each resident.
  
   

• Initial Complaint

  08/29/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The landlord ************* through Sullivan ******************* unlawfully harassed my family and I during the ******19 shutdown. Due to our apartment unit at ******************************************************. Needed much needed emergency repairs. Because we reached out to property management and they never tended to the repairs. We had to reach out to Orange Code Enforcement and Environmental Health. While we were living there our vehicle was vandalized. I have a police report. Also certain neighbors including the neighbors right under our unit in unit 547 would harass my family and I. They would also pound on the walls, yell , play loud music with their guest in the middle of the night. I informed the onsite Manager ***********************************, on January 18, 2022 at 2:39 am. Regarding the noise violations; which prompted the 1st unlawful retaliatory 3day notice. We had informed them via ***** numerous times that we had applied for the *********** to help pay for families suffering from financial distress due to the shutdown. They tapped to our door two separate occasions. and the second time on February 27, 2022. I contacted Legal Aide and they informed me that the actions were unlawful and provided me with the ********** Civil Code Violations, due to their retaliatory actions. Supporting documents attached. My application through *********** was approved and the landlord ************* received an overpayment that should not have been paid to him. We were served with a 60 day notice to terminate the tenancy on June 7th 2022. We have not received our Security Deposit. Someone from Sullivan *******************; was supposed to inspect our unit 10 days prior to our move out. Per ********** Law it is now past the 21 days to provide the former tenants with their monies for their Security Deposit. Therefore, the amount is now 3x the amount of the Security Deposit.Desired Settlement:Refund; Full accountability and all monies with interest be paid to me and my family.

  

  Business response

  11/06/2023

  The noise disturbance complaints were addressed accordingly, by law management must serve a 3-day notice to pay or quit if rent is not received within the time frame of the lease agreement. The landlord has the right to provide the resident with a 60 day notice to vacate the premises for substantially remodel under California Civil Code Section 1946.2(b)(2)(D)(i-ii). Resident was provided with the notice on June 1, 2022, and she agreed to vacate on 7/31/2022. The refund deposit was mailed on 8/19/2022 via **** (have stamp date proof).

• Initial Complaint

  05/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Sullivan ******************* has taken retaliatory actions against my family and I. They unlawfully gave us on two separate occasions 3-day notices to pay or quit. These actions are unlawful during the ***** 19 moratorium. We let them know that we applied for the CA *********** Rent Program. Legal Aid provided me with the CA Civil Code violations. *******************************, the supervisor for Sullivan *******************; left me a voicemail threatening that they were going to proceed with legal. Their actions are in retaliation due to my family and I reaching out to Orange Code Enforcement and Environmental Health due to Sullivan, not making needed emergency repairs to our apartment. Also because we filed a police report due to vandalism to our vehicle while unmoved in our assigned parking space. They have also breached the contract. Per California Civil Code **** provides that a rental agreement binds the landlord to provide their tenant with quiet possession during the term of the agreement. Because we informed the onsite manager ***********************************, about the middle of the night noise torture. They taped to our door the first 3-day notice to pay or quit. Out of retaliation, she stated that her supervisor *******************************, would not allow repairs made to our unit. I have the text messages and voicemail saved. They have encouraged other neighbors to harass my family and I in efforts to get us to leave. We have personally heard and seen them.

  

  Business response

  11/06/2023

  By law management must serve a 3-day notice to pay or quit if rent is not received within the time frame of the lease agreement. Management made all repairs requested by resident via the online portal in adequate time frame.

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