ComplaintsforRadiant Stone Care
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Complaint Details
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Initial Complaint
09/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Radiant Stone care was hired to lay epoxy flooring on my business. I was assured that the job will be completed within 2 to 3 days. The entire floor on the bottom level was to be covered for total price of $6,000. Half of this was to be paid up front to cover supplies and the other half would be scheduled to be paid once the job was completed.After 5 days I was asked for an additional 500 in order for the company to purchase more material for the floors. I gave the worker ***** that $500.The next day no one appeared to work. The following day no one appeared to work. On the 8th day I I complained about numerous gapping holes in the portion of the floor that they had completed and asked to have it fixed I was told that they wouldn't be able to do it until Saturday and it was Tuesday when I was told this. I had reiterated that the grand opening was scheduled for Saturday and I explained that if no one was available to come out and fix it that I would need a refund so I can find a company that could fix it before Friday. I was promised that my money would be returned. Upon calling to try to get the money returned no one answered the call and no one has answered my call ever since.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.