ComplaintsforDial Pharmacy
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Complaint Details
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Initial Complaint
02/14/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
This bussiness is a private pharmacy that is working through WIC and they have been giving my daughters pediasure away to other patients and double billing my duaghters medical. Today febuary 14,2022 I went to try and pick up the milk for my daughters pediasure which is a completetly new priscription that is covered for 12 months starting febuary and i confirmed pick up of my daughters pediasure for monday febuaury 14 and when i showed up the owner denied my daughters pediasure formula and told me that she had to give away my daughters pediasure to a diffrent patinet and she used the excuse that i was not on time to pick it up and that was not true because i was there today to pick it up. She still billed my daughters insurance and didnt give me the formula that belinged to my daughter. And on top of that she told me and WIC that she gave the formula away to a diffrent patient. It is not the first time this bussiness steals fourmla from my duaghter. And now double billing my daughters insurance.Business response
03/21/2022
Business Response /* (1000, 10, 2022/03/08) */ after 14 days a pharmacy has to refund********* if the patient does not come to pick up there meds. In February mother tried to up Jan & Feb we informed her that she could not get January and all charges where reversed and we had to order Feb meds. She received February's order at that time I informed the mother we could no longer service her. Every month she comes weeks late I have to reverse charges put items back to stock then rebill and order more product. There is no billing done for months we did not service this mother is the one committing fraud tried to get months of Pediasure at one time, she was just serviced Feb 16th and already calling for March has not even been 30 days yet.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.