ComplaintsforBreakpointe & Coronado at Isla Vista
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Complaint Details
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Initial Complaint
01/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter has started renting a unit with her roommates since 9/19/2022 and experiencing many issues, which have not been resolved and staff at this site is not helpful at all. ·Before signing the lease agreement, my daughter visited a model room and was informed she would be assigned in a unit which is pristine like a model room when she moves in. ·My daughter signed the lease which starts from 9/19/2022 to 8/31/2023. She paid a full rent ($1250) for September despite the fact she technically lives there only 12 days. ·When she and her roommates moved in, the unit they were assigned was dark and filthy. ·Obviously the whole unit was not cleaned and inspected. They even found previous tenants' underwear in the drawers. ·Outlets were broken, a door knob was almost falling, and a shelf which was supposed to come with a room was not found. Outlets in the bathroom has not been fixed yet. ·The heater is not working. My daughter and her roommate went to the leasing office and asked for a maintenance service to one of the staff. She arranged to send a repair person, however the repair person couldn't fix the problem when he visited their unit and no further action was taken to resolve the issue. It happened before winter break, and they still have to live without the heater. ·After I heard those issues from my daughter, I sent an email to the person who was responsible for that to raise my concerns. Since she didn't reply promptly, I sent a reminder mail and when I received her reply, it was quite irresponsible. She mentioned she didn't see a work order for the heater and asked me about the repair person's name, who she herself arranged in front of my daughter and her roommate when they went to the office. ·I'd like to ask for compensations since clearly they didn't provide what they had promised when they showed a model room to my daughter (I feel like it's a fraud) and have been causing lots of frustrations to her.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.