Customer ReviewsforLiving Spaces Furniture, LLC

In 2022 I pur*****d a very expensive, to me, couch. Got sold on their wonderful warranty to cover everything so that I could live worry free for 5 years. Oct '23 there is poorly placed seam that splits. Call warranty, they come out look at the seam, say its in a poor spot and there isn't a lot he can do so they stitch up the seam. Doesn't look new but tech says it is what it is and it will split again due to location. The seam is literally in the middle of the ***** portion of the couch. Sept '24 the exact same spot on the couch that was repaired, gives out again just as the original tech claims. Go to do the nine warranty claim which is not a very clear process. I select over 30 days by accident when selecting age. Claim gets denied. I submit an appeal with all the details and pics, explain gin that I accidentally selected 30 days on the age. They deny again. So I call the warranty company and speak with management. They tell me a story that the couch should have never been repaired in October '23 under warranty, that it should have been manufacturers warranty coverage and they just repaired it for me to be nice. So they will not be repairing it again, even though it's basically a warranty claim for a failed repair. They kinda direct me back to Living Spaces instructing me to speak with the local manager who can override the claim denial. Of course Living Spaces doesn't publish nor give out manager info so it requires a physical trip back to the store. I go in and speak with a lady ***** who is not a manager but says she can handle the issue. She agrees that the situation is screwed and makes no sense. Says she will see what she can do. Days go by I get an email telling me that I need to go back and talk to a supervisor at the warranty company. My response was I already have and asked for a managers number, no response, emailed again asking, no response again. At this point you have to believe that it is on purpose, LS does not want to replace this crappy couch.

Purchased a sectional 09/20/24 expected delivery mid Oct. Scheduled delivery 10/11, got a call Thursday afternoon that 2 of the 7 pieces are on backorder and the other 5 are enroute from warehouse but unknown when they will arrive. **************** turns out to be a third party, can't speak to someone in the store unless you show up in person. After talking to 2 unhelpful *****s I could barely understand Thursday afternoon, I reached a third ***** Friday morning who confirmed I will receive the 5 pieces on Tuesday but 2 additional pieces will be on backorder until late November. Saturday morning, living spaces called me to inform me that 3 pieces are on back order but I could get the other 4 by Wednesday. I strongly requested a manager reach out to me because I am not understanding how living spaces inventory system seems to be from several decades ago. A store manager called me back, verified delivery of 4 pieces Wednesday, the other 3 chairs will be on back order until late Nov. I requested his manager to call me back because I still didn't get an explanation on how this happened. Saturday afternoon, another manager called me to let me know all 7 pieces are on backorder until late November. Worse yet, you could order the same furniture from living spaces website, and the expected delivery date is 11/07 or buy in store with delivery date as mid Nov. How is this possible I asked, she says these are only estimates, but there is a difference between estimates and LIES. Monday morning, I woke up to an email from living spaces confirming Wednesday delivery, of all 7 pieces. My emotions can't take it anymore, I call the customer service number, ***** doesn't know why I received an email for delivery. I requested a refund at this point. The ***** came back to tell me he will need to charge me 10% restocking fee, in accordance to their policy. I once more drive to the store to get a refund in person, finally received full refund 2 days later. Worst experience ever!