ComplaintsforLittle Lake Lending
Additional Complaint Information
BBB’s business profile for Little Lake Lending was created in April 2019. A review of complaints was done in September 2024. Complaints on file concern the high interest rate on loans taken out.
BBB encourages consumers to read the loan agreement carefully and thoroughly prior to signing the loan. Consumers should also review the following link to the company’s terms of use.
https://littlelakelending.com/terms/
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This loan company charges outrageous interest rates and weekly payment amounts. I have a $1200 loan that is being g charged 750% interest and Im paying nearly $180 a WEEK. I cant live making such large weekly payments. This is untenable. This company needs to seriously reconsider lowering their payment amounts and interest rates.Business response
11/07/2024
Little Lake Lending discloses the total cost to a borrower assuming only the minimum payment schedule is followed. All rates and loan fees are prominently displayed within the loan contract and were acknowledged by ***** **** at each point by mandatory electronic signature.
In the event customers would like to modify their payments, we encourage them to contact **************** at ************** at least three (3) business days before their scheduled payment date to request the payoff of an account, to skip a payment or to make an additional payment that will go towards their principal balance. Making payments toward the principal balance can quickly reduce the outstanding balance and reduce the time to repay the loan off.
Recommended Resolution:
As a courtesy, the Company will reach out to ***** **** with an offer to resolve their loan.
***** Koch can call the Company at ************** if there are further questions or concerns.Customer response
11/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
11/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I borrowed $1,000 from Little Lake Lending and when I attempted to pay it back less than two weeks after borrowing it I was told the payoff was $1,210. I tried to payoff that amount but my payment was rejected by my bank for what they called “ unusual activity” on the part of of the lender.Business response
11/06/2024
Little Lake Lending discloses the total cost to a borrower assuming only the minimum payment schedule is followed. All rates and loan fees are prominently displayed within the loan contract and were acknowledged by Antar S*** at each point by mandatory electronic signature.
In the event customers would like to modify their payments, we encourage them to contact Customer Service at ***** ******** at least three (3) business days before their scheduled payment date to request the payoff of an account, to skip a payment or to make an additional payment that
will go towards their principal balance. Making payments toward the principal balance can quickly reduce the outstanding balance and reduce the time to repay the loan off.Recommended Resolution:
As a courtesy, the Company will reach out to the customer with an offer to resolve their loan.
The customer can call the Company at ************** if there are further questions or concerns.
Initial Complaint
10/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have not completed a loan from Little Lakes due to the fact that they ask for your bank routing and account numbers before disclosing the terms of your loan. This is an open ticket to fraud and/or predatory lending. The California Attorney General should be investigating this practice.Business response
10/30/2024
To secure a loan amount or interest rate, we must first complete the verification process. The rates given are merely estimates until we validate the information you provide. This typically takes about five minutes, after which we can review the final figures and address any questions you may have.
Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of which are expressly reserved.Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In May 2024 on the 6th. I borrowed $****** from Littlelake lending. I have paid off the ****** plus interest. They take out $112.00 every month out of my bank acct. I looked at my balance on ** e and they are saying I still owe ******. That's twice the amount borrowed. They are saying I owe ******* to pay off my ****** loan. I'm a senior citizen and disabled. This is a shame. I will be contacting a legal aid.Business response
10/25/2024
As a courtesy to ******* ******, we will consider all payments made to date and close the account without any further obligation. If ******* ****** has any questions, he/she may contact **************** at ************.
Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of which are expressly reserved.Initial Complaint
10/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company is robbing people! Who pays back $4,768.56 for a $700 loan. I received the money 9/19/2024 after being sent an email saying I was denied the loan and told verbally that I would only have to pay back $900 I go look at the contract which is now saying I have a remaining balance of $4,768.56.Business response
10/21/2024
Little Lake Lending discloses the total cost to a borrower assuming only the minimum payment schedule is followed. All rates and loan fees are prominently displayed within the loan contract and were acknowledged by ***** ******* at each point by mandatory electronic signature.
In the event customers would like to modify their payments, we encourage them to contact **************** at ************** at least three (3) business days before their scheduled payment date to request the payoff of an account, to skip a payment or to make an additional payment that will go towards their principal balance. Making payments toward the principal balance can quickly reduce the outstanding balance and reduce the time to repay the loan off.Resolution:
As a courtesy, Little Lake Lending will reach out to the ***** ******* with an offer to resolve their loan.
The customer can call the Company at ************** if there are further questions or concerns.Customer response
10/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
10/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Talk about taking advantage of those who get into a bad situation and need help! I got a loan from Little Lake Lending and called to get my payoff. The original amount of my loan was $900. As of today, I've paid them $1100 and they say my payoff is over $4,000. How can that possible be? That's just highway robbery! DO NOT ever use this company This is just crazy! I don't know how I will ever be able to repay! :( :( I'm going to have to file bankruptcy.Business response
10/07/2024
At Little Lake Lending, we prioritize transparency and clarity for our valued borrowers. We ensure that the total cost of your loan is clearly disclosed if you choose to follow the minimum payment schedule. All rates and fees are prominently displayed in the loan contract, and we’re pleased to confirm that Stacy Gaffney acknowledged these details with her mandatory electronic signature at each step.
We understand that flexibility can be important in managing your finances. If you’d like to modify your payment plan, we encourage you to reach out to our friendly Customer Service team at (844) 600-9737. Simply contact us at least three (3) business days before your scheduled payment date to request a payoff, skip a payment, or make an additional payment that goes directly toward your principal balance.
Making extra payments on your principal can significantly reduce your outstanding balance and shorten the duration of your loan, helping you achieve your financial goals more quickly!
As a courtesy to Stacy Gaffney, we will consider all payments made to date and close the
account without any further obligation. If Stacy Gaffney has any questions, she may contact
Customer Service at 844-600-9737.
Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of which
are expressly reserved.Thank you for choosing Little Lake Lending—we’re here to support you every step of the way!
Initial Complaint
09/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took out a loan for $600 dollars and gave them permission to automatically withdraw payments from my account monthly. I called them last month to get a payoff quote and they said I still owe $598.59. I asked how is that possible when they’ve been taking $199.53 from my account monthly since 5/3/2024. There’s no way I still owe $598.59. I tried to login online but it keeps telling me I’m entering the wrong password even though I know my password is correct. So I tried to reset my password and it won’t let me. Something is not right about this company.Business response
09/23/2024
As a courtesy to Deborah M****, we will consider all payments made to date and close the account without any further obligation. If Deborah M**** has any questions,she may contact Customer Service at ************.
Nothing herein shall be construed as a waiver of any rights or privileges of ***** *******, all of which are expressly reserved.Initial Complaint
09/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have a current Loan with Little Lake Lending, I had originally borrowed $1,100. I have since paid $8,000 my interest rate is over 400percent. It is my understanding that it is against the law for a lender to charge above 18%. I would like this resolved asap before i have to get legal involved. I have called and emailed them several times and noone will respond. This original loan has been paid 10xxxx over and was paid on time so stop deducting from my account now.Business response
09/30/2024
As a courtesy to Shon W*******, we will consider all payments made to date and close the account without any further obligation. If Shon W******* has any questions, they may contact Customer Service at ***** ********.
Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of which are expressly reserved.
Initial Complaint
09/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged and scammed by little lake lending they gave me 1200 dollars and now the end pay back $ ******* This was not noted in my agreement they are not should not get any money from me payment is due on the 3rd of every month at ****** Im upset at the fact they dont have morrals on this matterBusiness response
09/20/2024
Little Lake Lending discloses the total cost to a borrower assuming only the minimum payment schedule is followed. All rates and loan fees are prominently displayed within the loan contract and were acknowledged by ***** ****** at each point by mandatory electronic signature. In the event customers would like to modify their payments, we encourage them to contact Customer Service at ************** at least three (3) business days before their scheduled payment date to request the payoff of an account, to skip a payment or to make an additional payment that will go towards their principal balance. Making payments toward the principal balance can quickly reduce the outstanding balance and reduce the time to repay the loan off.
Resolution:
As a courtesy, the Little Lake Lending will reach out to the ***** Ouimet ,with an offer to resolve their loan.
The customer can call the Company at ************** if there are further questions or concerns.Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of which are expressly reserved.
Initial Complaint
09/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have a current Loan with Little Lake Lending, I had originally borrowed *******. I have since paid *******, my interest rate is 410% It is my understanding that in ******* a lender can not charge above 18%. Is that correct? If so, how to I resolve this issue? I have called them several times to negotiate a better rate, and they have been no help. Additionally, I have had two other loans that I have had paid off to them- with very high interest rates. One with a 645% interest rate and the other with 795%. I realize it was my error but I am a single mom, trying my best to maintain rent and other necessities without being homeless and often a small loan helps me get by.Business response
09/03/2024
As a courtesy to ***********************, we will consider all payments made to date and close the account without any further obligation. If *********************** has any questions, he/she may contact **************** at ************.
Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of which are expressly reserved.Customer response
09/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
192 total complaints in the last 3 years.
74 complaints closed in the last 12 months.