ComplaintsforAddiction Counselor Certification Board of California (ACCBC - CAADE)
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Complaint Details
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Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid for my registration renewal within the time frame provided to receive my renewal. I have not received anything. No one replied to my emails, phone calls, etc. They need to extend my time for this inconvenience.Initial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am an Operations Director at a treatment facility and oversee staff that need to be registered to work in this field. ACCBC is a accreditation board that my staff rely on to be able to work and make money. However, I have staff who has been trying to renew their registration and get in touch with them since Sept. 2023 with no success. I think it is very unprofessional to not respond to their clients. Money is paid to register/re-new. Such actions could cause a person to lose their employment all because they can't answer calls or emails and give updates.Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I used ACCBC for my recovery counselor licensing.. they informed me in December they had finally processed my paperwork and I was certified.. they also said my certificate should arrive in 2-3 weeks.. it has now been 6 weeks, no one answers my emails or my calls of which there have been many. If it was delayed that is all I would like to know. I have also inquired about my CEUs that I need to complete and if I do not do them my license will not renew.. they need to up their customer support is they are an accredited association. This is peoples lively hood they are potentially endangering.Initial Complaint
12/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My certification as a drug and alcohol counselor expired on 12/6. I sent a renewal for certification on 10/20 to ACCBC. Their CATC handbook states you cannot submit applications more than 60 days prior to renewal and that they will process applications in 30 days, however their website says they will take between ***** days. Their phone line states they will call you back by 72 hrs, however I have been calling for 3 weeks and no reply. I went to the office and no one answered their door. I am now on unpaid administrative leave from work until I am recertified.
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Customer Complaints Summary
6 total complaints in the last 3 years.
6 complaints closed in the last 12 months.