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Complaint Details
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Initial Complaint
12/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Posted Ad on ********* reached out for consultation and was very persistent about services. Claimed they were only having a promotional period for a limited time, was offering the services I needed at an "affordable" price. Decided to use them, months later the website and services they claimed to give me were left unfinished. And despite making my first full payment in entirety, and with no service or product finished the lead account executive was claiming to be offering yet another limited deal costing me $6,000+ more and were pressuring me. I was displeased and wanted the website to be constructed first and it has yet to be done and everything from the logo to website itself was poorly designed and just pathetic. Also I literally ended up designing the little of the website that was completed apart from a generic website template. AND now it has been a month since I first requested a Full REFUND based on the terms of the contract and their "money-back" guarantee. They are crooks through and through and liars too boot. A former employee of theirs who moved to another company called me just a little over a month ago warning me that they were a scam and did not do legitimate work. I wasn't sure at the time and tried to get them to finish my website to no avail and that is when I immediately requested my refund that they keep saying a financial department has to approve and asking if I received phony emails addressing my issue. Even on the phone they are unhelpful and I am at a loss of what to do.Initial Complaint
10/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Website Started Being build July 5th, 2022, We were promised an up and working website withing 24 to 48 hours. We paid 4,000 dollars and were promised many things. We could not promote our website because pictures, prices, and payment links where not working. We would email, call, and text with no response and this is still happening now. They have tried to cheat and scam as well. They have a money back guarantee on there website but refuse to honor it. Custom Business Website Package NORMALLY FOR ***** Discounted Offer: ***** Unlimited Unique Pages Website Design Signup Area Login Area Hover Effects Social Media Page Design Click To call Click To email Product Review Mobile Responsive Domain registration Logo Design Stationary Design Unlimited Products CMS Integration *********** ** Stock Photos & Banner Designs ************************ Form Sliding Banner Design Social Media Integration Website Favicon Design Cross-Browser Compatible Unlimited Revisions Complete W3C Certified HTML Website Initial Concepts in 48 Hours Complete Design & Deployment Custom, Interactive & Dynamic Web Design Industry-specified Team of Expert Designers and Developers CUSTOM PACKAGE WITH WEBSITE DESIGN UPGRADE TO CUSTOM HTML: ***** * *** Optimized website content * ******* and security services for entire lifetime (dedicated) that will include 24/7 support and no glitches Complimentary Domain ******** for lifetime * **** security guarantee for your website without any network glitches After we sent emails wanting to cancel they quit answering and tried to make social media pages. We would like our domain name for our company and our money back as the domain name is our company name *** WORLD ***
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.