ComplaintsforYourcarbutbetter.com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Website description vs. what I received totally different. Quality is poor. Sizing is small will not fit a full size pick up truck. these are for an economy size small vehicle.Logo quality is terrible logo design comes off very easily.Business response
09/04/2024
To customer. We have already refunded. Hope to earn your business in the future. Best regards!Customer response
09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
These are not floor mats. Theyre flimsy with no grip the material so thin that when you put him in your car they slide all over the place. i can fold them like a poster. They are NOT worth the price that I paid . Its sad when you have to work three jobs but during the holiday you want to get a really nice gift for someone and it comes back two months after youve ordered and then disappointed.Business response
02/29/2024
Dear *********,
According to our communication via support email, we clearly explain about the situation.
We do not guarantee 100% that our products which we provide can fit all of the cars. There are so many models, and production years with different sizes of items. We advise customers to check product dimensions before placing orders on every Product detail page.
About the material of Car Floor Mats, we show clearly in Product detail page:
(1) Features a durable and easy-to-clean custom print constructed from a waterproof polyester material.
(2) Rubberized backing with black finished edges ensures a secure grip and skid-free placement.The items are completely same as presented on our website. All our products being made-to-order, we're so sorry, we can not process return, or refund for this case.
Your opinion will be collected for our R&D to improve the products, services, also serve customer better.
Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
NEVER RECEIVED MY PURCHASEBusiness response
02/05/2024
Dear ***********************,
I have already updated the new tracking info, and send it to your email from January 29, ****. Please kindly check your email.
As checking, your package is on its way. Please kindly be a bit more patient, your ordered package should be delivered soon. Hope you enjoy your items.
In case you can not find your email with tracking info, please kindly contact us via our support email. We will support the info.
Many thanks.
Customer response
02/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
01/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on 1/21 and paid express shipping. The order has not even shipped yet and there is no tracking information available. I reached out to this company via email but have not heard back.Business response
02/01/2024
To *****,
We have already responsed the email which you send with the tracking information. Please kindly review that email for the tracking info.
Hope you enjoy your items.
Many thanks.
Initial Complaint
06/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
My son ordered two seat covers for his ******* my son is under 18. He paid $79 for two bucket seat covers. He paid in full the $79. They were supposed to be here last week he has not heard from them since. I would like to find out where our order is or I would like to complete and full refund of our money. The name of the company is your car but better.Business response
06/27/2022
Business Response /* (1000, 5, 2022/06/15) */ Dear ******. Your order has been shipped out and is on the way to you. Please kindly check details via this tracking link:**************************************************************. Normally, shipping time is 2-3 weeks. We're currently working to reduce that time as much as possible. Many thanks.Initial Complaint
06/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered seat covers around May 4th 2022. Cost me almost $80 Emailed them about order said it had shipped. Can't track the order. Emailed them 2 more times no response from them. No phone number to call them.Business response
06/24/2022
Business Response /* (1000, 5, 2022/06/12) */ We did response all emails from *******. Please kindly check the shipping status here: *************************************************************. Following updated information, the ordered package was successfully delivered in the po box in ************************* on 2022-06-04. Please check the po box again. Many thanks.Initial Complaint
02/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased "**********" car seat covers on ****************** As of today, ******, I still do not have them. I paid $73.46. I emailed them asking for a refund on ********, *******, ****** and ******. Each time I receive the same 2 emails. The first basically says they will look into it. The second says that there are shipping delays, but it is on it's way. I simply want a refund on this product. It is unreasonable to wait 3 months for a product.Business response
03/02/2022
Business Response /* (1000, 8, 2022/02/24) */ This order has been refunded from *****************. Emails related to this refund process has been sent to buyer's email for follow up purpose. Consumer Response /* (2000, 10, 2022/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded the money
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Customer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.