ComplaintsforEleventyfour, LP.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On November 4th I submitted an order in the amount of $45 to ********************** which is powered by ******* **** When the order was submitted myself and others who I have seen post on ********** were told the items would be shipped on or around March ***** ***** When March **** came an e-mail was sent by ******* saying the item/s were on backorder and would be another 7 weeks before they could send anything out. Eventually more like 9 - 11 weeks went by and we received another e-mail saying the item/s myself and others had ordered, a limited edition vinyl, would not be available at all and if we were happy receiving another item that was less limited but the same value they would be happy to send that out right away, which I was fine with. By the time the item was actually shipped myself and other received something completely different then what was promised in the e-mail and nothing is being done to either have me send this back for a full refund, get a full refund for their error or offer me something of equal value for what I paid.Business response
06/14/2022
Business Response /* (1000, 5, 2022/06/14) */ We are currently in discussion with the manufacturer of the record ******* ********* on how to resolve this issue. ****** ******** supplied ******* with the wrong item - the sealed record we received was ********* ***** and not the ********* ***** that we ordered and were promised from them. This is the *************** mistake and we are taking steps to resolve the issue with the customer. Consumer Response /* (3000, 7, 2022/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the generic response they have been giving myself and many other people. The company needs to take responsibility for the mistake instead of trying to pass *** blame **** Business Response /* (4000, 16, 2022/06/29) */ Hello As stated previously, on both this platform as well as to the customer, we were waiting on the vendor to refund us for the incorrect product to pass along to the customer. Once we confirmed this with the vendor, who accepted responsibility, albeit three months late, we refunded the customer in full, on June 23rd. We kindly ask that the customer remove this complaint. As stated, this error falls 100% on Warner Brothers Records and not Sandbag.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.