ComplaintsforLA Laser Center

• Initial Complaint

  12/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express the fraud in billing taking place at LA Laser Center. In October 2022, I made a $50 payment on their website that is on their billing documents ********************************************** When I made the payment my balance showed $0.00. In November 2022, I received a billing statement which I assumed was saying $0.00 and to my shock it said I owed $1476.54 and that my bill was 120+ days late. I was thoroughly confused and immediately called the billing department and left a message asking them to call me back to discuss the new statement. I had not heard from them and tried to call their line multiple times. I was only able to get through to a live person once and he gave me the run around. He would not answer any of my questions and instead told me that I needed to speak with my insurance company about the discrepancy. This is not an insurance discrepancy. LA Laser Center took my money, said I owed ZERO and now claim I owe over $1400. I can see from other reviews that their billing department scams customers and I would like to get to the bottom of this.

  Business response

  01/27/2023

  Business Response /* (1000, 8, 2023/01/10) */ I spoke with the patient. The reason for the balance was because her insurance was out of network. Her insurance denied the claim stating it was 100% patient responsibility for the entire balance. We did reverse the charges for the inconviance and the patient is now satisfied with the outcome.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in for Injections they were done incorrectly all of product came out including damaging the appearance of my lips. It has been months of the company trying to figure out a solution and it does not seem that it is getting resolved.

  Business response

  02/08/2022

  Business Response /* (1000, 8, 2022/01/28) */ Ms. ****** ***** had became a patient of ours 9/20/21 and was seen for her first time to receive filler to her lips. She purchased 1 syringe of Juvederm ultra plus for $475. At this visit Ms. ***** was advised that she may need more than 1 syringe to achieve the look she wanted. However, Ms. ***** decided to go with 1 syringe to see the results before deciding to purchase another syringe. Ms. ***** was advised she would be experiencing swelling to the area, that will diminish over the course of the next week. (advising that her lips would appear to be fuller due to the swelling). 10/19/2021 - Ms. ***** returned to the facility stating she did not see the results she wanted. The provider informed the patient that she would need to purchase additional syringe(s) to achieve the look she is wanting. Dissatisfied by not getting free product to achieve the look she wanted, she left. 10/28/21 Ms. ***** called to speak with the practice Manager Traci stating that her "lips were saggy" and that the "filler had leaked out". She continued to say that the provider "injected her wrong". hyaluronic acid filler can not "leak out" of the skin. The only way to remove that filler is to wait approx 12-18 months or to have hyaluronidase injected to the area to dissolve the filler. Both of which did not take place. Ms. ***** was treated by our very experienced Physician Assistant who has been practicing in medical and cosmetic dermatology for over 27 years. Traci advised Ms. ***** that *** is very experienced physician, however if she wished she could be scheduled with another physician. Traci offered a discount to the patient if she decided she wanted to have filler performed. Patient declined this offer. 11/18/21 - I called the patient, and left a message on her voicemail. I then proceeded to send the patient an email with my contact information. Patient responded via email 11/19/21. During the course of the next month, I attempted to contact Ms. ***** with multiple phone calls and multiple emails. Ms. ***** and I went back and forth with continuous communication. Unable to meet the patient with her unrealistic expectations, she informed us that she would take legal action. Attached are photos of Ms. *****'s lips. This was the patients first time receiving filler to her lips. The patient feeling dissatisfied with the results because she would require more than the 1 syringe for the look she wanted is not the result of physician or practice error. We have attempted to resolve this issue by offering different solutions, none of which she accepted. If you have any further questions feel free to contact me.

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