ComplaintsforCredit Repair Cloud
Computer Software Developers
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Complaint Details
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Initial Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The company does not honor its 30-day refund policy. I canceled my account and requested a refund of the $997.00 on 22 Apr 2024. I received an email confirmation that everything was canceled. As of 10 May 2024, I have not received a refund. I attempted to call them on several occasions but their customer support number is for a different business. They only respond to my email support ticket when I make a complaint post on their ******** page. After I complained the first time 25 Apr 24, they asked for more information, stating that We have used the email ********** but have not been able to locate the MasterClass charge. My account is under that email and as of today, the profile is still there with a Cancelled Status and a credit of over $900.00. Not sure why they cant see it. I sent them a screenshot of the PayPal transaction and of my credit on their website I got no response. After several emails to customer support and post on several of their ******** pages, they responded on 9 May, stating: Our Finance Team has been working on the information of your account because the service was purchased via PayPal and that normally requires an additional process to complete the refund.FROM PayPal Here's how to issue a refund:1.Go to the Resolution Center.2.Select Open Cases and find the transaction.3.Click the Case ID in the Case column.4.Click Issue Refund.5.Enter either a full or a partial refund amount to resolve, and add a note if needed.6.Click Issue Refund.This is a 20-second process, not a 20-day process.Looking at other BBB complaints, CRC says they attempted refunds for other customers, but could not because the customer started a dispute with PayPal. This is NOT factual. If the case is in resolution / dispute, the merchant just has to issue a refundcase closed. I have all of the emails and screenshots to backup my claims.Initial Complaint
05/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
As I was going through the process of freezing my membership, I was offered a promotional monthly rate of $49/mo for 3 months which I accepted but instead was charged the full rate of $180/mo. I have emailed the company multiple times and left multiple voicemails with no response regarding this matter. The resolution I am seeking is that the company honor the promotion and refund the difference.Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We use this software for our business and in the 10 years i have utilized it (since it is the only software available to our industry), every time they do a "software update" they do not notify the end user. As a result, we spend weeks dealing with bugs that have not been tested, changes that are not conducive to our business and upsold to use their other integrations that we do not need nor want to use. This causes major issues in our business with our clients, our processes, our affiliates and overall company profits. We spend $400/month of this service and these issues have cost us well over $1000 in just one month of their issues. Furthermore, not only do they release these changes without notification, they completely shut down their customer service so that no one can reach them for help! They simply instruct to send an email but never respond to said emails. I have tried to work this through with them directly but the lack of communication and responses over the last few weeks has been completely unprofessional and to an extent, seems suspicious and scam-ish. They claim to be "secure and bank level security" yet thousands of clients very important and personal information had just "gone missing" after this update. They have provided a credit to try and quiet us, but the continuous ignoring and lack of responses doesn't justify a measly 3 month credit after 10 years of being a client and losing thousands of dollars and several clients as a result of their poor communication and software "changes" without the approval or consent of the end user.Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
DNS Settings Inbox ************************** <**************************>Tue, 16 Apr, 18:33 (6 days ago)to me Good day ****,For us to activate the emails that you purchased with GoDaddy, forward this email to your Web Developer or Hosting provider. AGAIN, you do not need to move your NAMESERVER or DISABLE your website to fix your email.Below is the required MX record for your DNS, this needs to replace the ALL of the current MX records. Type: MX Host: @Priority: 0 Value: cleanmyowncredit-com.mail.protection.outlook.com TTL: 60 minutes or 1 hour Below are the required CNAMEs record for your DNS.Type: CNAME Host: autodiscover Value: autodiscover.outlook.com TTL: 60 minutes or 1 hour Type: CNAME Host: email Value: email.secureserver.net TTL: 60 minutes or 1 hour Below is the required TXT records for your DNS, this needs to be the current and only SPF TXT. Type: TXT Host: @Value: v=spf1 include:secureserver.net -all TTL: 60 minutes or 1 hour Below is the additional required TXT record for your DNS alongside the above SPF TXT.Type: TXT Host: @Value: NETORGFT10357556.onmicrosoft.com TTL: 60 minutes or 1 hour Once they are done, please send me an email. If you have any questions, please direct them to me.******************************** Guides | Productivity ************************** www.godaddy.com/contact-us www.godaddy.com/helpInitial Complaint
04/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Fraud, identity theft, privacy violations, unauthorized debit my account and sharing my personal information to third parties unauthorized.Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Doesnt call anyone back or answer the phone to help with whatever may need to be done in the SYSTEM they made!! Took money for something i never received..Initial Complaint
03/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A man called pretending to be a debt collector. He asked for my credit card information, Ssn, dob, mid call I realized he was lying and told him I was not interested in credit repair I wanted to pay off the bill. He said he couldnt do that he wasnt the collector. He then after we hung up enrolled me in a service I didnt ask for that would charge me ***** a month. I also want his inquiry removed. He didnt have permission to access my creditInitial Complaint
03/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchase the software with mentorship for $997. I watched all their video and training. Tried to set up business as directed. They gave a list of banks to open a business account with because most banks do not like to deal with credit repair companies, None of the banks recommended approved business checking for me. Also none of the merchant account companies for credit card transactions approved setting up a merchant but because of their request, I was not able to open any merchant account. I reached out to their support team on several occasions and got no response. I disputed the transaction with my credit card company, they gave me a preliminary credit but reversed it after this company claimed charge was valid. Did not use their software for any form of gain as that was the purpose of signing up and this company swindled a total of $1079 ($997 plus tax) from me and need a refund.Initial Complaint
03/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a domain with a subsidiary of CRC called my credit repair site. I ordered a domain via this company and although the prices are outrageous, I still paid no issue. I realized I was over paying and decided to transfer my domain to another web host. I unlocked my domain via the back office of my website. After transferring my domain, I was made aware by ********* that my domain was still locked and that I needed to contact CRC to have them put a request on my behalf to the parent company ****, ***. I had them put in a request. I called via telephone and sent in an email from 2 different emails. Both reps said they put the request in for me. After not hearing back I decided to contact enom myself and they mentioned they they did indeed receive the request however, they couldn't do anything for me because I am a client of CRC. CRC has yet to contact me or respond and when I tried to tell them about it in the private group we have on ********, they deleted my comments and banned me from the group. All I want is my **** domain name to be unlocked. There are a number of people who have been complaining about this company and their lack of support with technical difficulties. I don't care how much they charge or whatever else they may be lacking on. All I want is my domain back so I can be done with this company for good and move on.Business response
03/15/2022
Business Response /* (1000, 5, 2022/03/04) */ Hi, we have already released the domain. The email containing the EPP code took a little longer to reach the customer, but it is now solved!
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Customer Complaints Summary
9 total complaints in the last 3 years.
7 complaints closed in the last 12 months.