ComplaintsforTrading Financial Credit, LLC

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Ok so I paid off the loan amount on my ***************** 2015 i went to register my truck out of state at my vacation home and they told me theres still a lean holder on the title I called the number on the website several times and was told by several people that the company was sold, and the new owners only acquired the website name and phone number and that they had no information on previous customers and there was no way they were willing or able to sign off a lean release for me they also told me that it was DMVs responsibility to correct the issue not them for me and lastly that I should consider just keeping the truck for the rest of my life and there will be no problem Ive tried to find who has the old customers with no luck

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  -Title Loan in 2013. -Paid off I moved right after I paid off *********** car got totaled in September 2023 and I just found out I need a lien release to get a title. I cannot get a hold of anybody from Trading Financial and whoever is answering the phone says they are Champion Financial and that they cannot help anybody from TF old customers, that they just bought the phone number of the company.

  Business response

  12/19/2023

  All that needs to be for us to remove us as the lien holder at the **** is to send a $15 money order to Trading Financial, so we can get a notarized lien satisfy.

  You can mail it to *********************************************************

  Sorry for the late response, our website got hacked, and we have finally recovered our emails.

  Thank you,

  ***

• Initial Complaint

  07/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with TFC CREDIT CORP, I do not have a contract with any collecting agency or charge-off agency associated with TFC CREDIT CORP. They did not provide me with the original contract previously requested.

  Business response

  11/02/2023

  *************************** TFC Title Loans *************************************************** 11/2 23
  
  Re: Response to Account Settlement and Credit Report Inquiry
  Dear ********************,
  I hope this letter finds you well. We are writing in response to your concerns regarding the debt associated with TFC Title Loans and the correction of your credit report.
  First and foremost, we acknowledge your statement that you do not believe you are liable for the debt in question. We take your concerns seriously, and we are committed to resolving this matter in an efficient and fair manner. Our goal is to provide you with the necessary information to address your concerns adequately.
  In regard to the debt with TFC Title Loans, we understand that you have requested the original contract associated with this account. We are actively working to provide you with the required documentation. Our team is conducting a thorough review to locate the original contract and to ensure that it is provided to you promptly. We apologize for any delays you have experienced in this process.
  Regarding the desired settlement, we appreciate your willingness to work with us to settle this account. Once we have provided you with the original contract and both parties have reviewed the terms, we can proceed with discussions related to settling the account. We are open to finding an equitable solution that works for both parties.
  Furthermore, we understand your concerns about the impact of this account on your ********************** report. It is our intention to work towards a resolution that results in the removal of any negative entries related to this account from your ********************** report.
  We want to assure you that we are committed to a transparent and fair resolution process. It is our goal to address your concerns, provide the necessary documentation, and work with you to reach an amicable settlement.
  In the coming days, you can expect communication from our team as we continue to gather the requested documentation and work towards a resolution that satisfies both parties.
  If you have any additional questions or concerns in the meantime, please feel free to reach out to me at ***************** We are here to assist you throughout this process and provide you with the support you need.
  Thank you for allowing us the opportunity to address your concerns, and we look forward to working with you to reach a resolution that meets your satisfaction.
  Sincerely,
  *************************** TFC Title Loans

• Initial Complaint

  02/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear BBB,I went through a 3-year bankruptcy with payments being made and organized through the trustee of *******. I completed the bankruptcy and was told by my attorney that paperwork and payments were sent to the lien holder but there was no response when the attorney requested the title. The company has not responded to the bankruptcy regarding releasing the lien. Please let me know what I must do to get my title released. I just called the number that is listed on this page. They said they are no longer in business in accepting loans. I told him we were trying to get the lien removed.

  Business response

  11/02/2023

  *************************** TFC Title Loans3055 ********************************************** 11/2/23
  
  Re: Response to BBB Complaint #[BBB Complaint Number]
  Dear *************,
  I hope this letter finds you in good health. We are writing to address your recent BBB complaint regarding the release of the lien on your vehicle title. We understand the frustration and inconvenience you have experienced and sincerely apologize for any confusion surrounding this matter.
  After reviewing your case, we have taken the following steps to facilitate the lien release process and address your concerns:
  
  Assistance with Lien Satisfaction: To obtain the lien release from the **** a lien satisfaction document is required. We are more than willing to assist you in obtaining this document. We will ensure that the necessary paperwork is prepared and notarized, streamlining the process for you.
  Update on Company Status: We apologize for any confusion you experienced when you contacted our listed number. To clarify, we are no longer accepting new loans as a part of our business operations. However, our commitment to servicing existing loans, such as yours, remains unchanged.
  We are dedicated to resolving this matter to your complete satisfaction and ensuring that you receive your lien release promptly. While the process may take some time due to the intricacies of bankruptcy proceedings, please be assured that we are actively working to address your situation.
  We appreciate your patience and understanding throughout this process. Rest assured that we are doing everything within our power to expedite your lien release and ensure that you regain possession of your title.
  If you have any questions or require further assistance, please do not hesitate to contact me at *******************
  Once again, we apologize for any inconvenience you have encountered and thank you for your patience as we work to resolve this matter to your satisfaction.
  Thank you for choosing TFC Title Loans.
  Sincerely,
  *************************** TFC Title Loans

• Initial Complaint

  11/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had a loan with trading financial credit LLC sometime ago and they still have a lien on my registration. I called up the number I found on your website and they gave me a email address that is fake. All they could say we're sorry we can't help you we can't help you. How do I resolve this issue? I've noticed there have been other complaints against this company is there another number or email? How do I handle this? This is a scam.

  Business response

  01/27/2023

  Business Response /* (1000, 5, 2023/01/10) */ Contact Name and Title: ************************* Contact Phone: ************ Contact Email: ***************** ************** emailed the lien satisfy request on 11/30/22 at 10:44 am at ***************************** He got the response from Trading Finacial Credit/ Accounting Department on 11/30/22 at 11:25 am. with the request of his 4 last digits of SSN for his identification. ************* provided us with it. On the same day 11/30/22 at 12:12 pm he got the instruction how to make the Notary Fee payment of $15.00 and the request to provide his current address to send the lien satisfy. ************* made the payment of $15.00 via Western Union on 11/30/22 and provided his current address. The lien satisfy was processed and mailed out to him to the provided address on 12/01/2022. Correspondences between ************* and Trading Financial Credit attached.

• Initial Complaint

  08/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ok I recieved a auto loan *************** I had putting up my truck ***************** I recieved and paid off my loan quickly. I then was the victim of the ********** fires losing my home and most important documentation. I explain this part because I also explained this to trading financial when I got a hold of someone in 2019 which is when I was informed by *** upon trying to sell my truck that I had a lien on my truck. so got ahold of ***** aka ***** only via mail this took me two weeks to do. he first questioned who I was on more then one occasion after repeatedly proving who I was. he said I would ha eto pay them 15 for them to send me proof on lien satisfied so new owner could take possession. apparently as I was told in the 6 word last email I recieved after waiting 5 weeks for a document I paid for but never recieved he stated he sent it to a place that no longer existed. I naively believe that because ehe sent me a copy that *** had recieved it too. again believe in a email address when my identity was continuously questioned. **************** took postion of the truck believing the same thing ********************* was told once lien was satisfied put you ******** plates on and he was good to go. we continued on with life. him paying insurance for he doesn't pay registration ************************* now it is 2022 he gets pulled over ************************** and was told he didn't own the truck it was own by trading financial and they were ticketing him taking his plates and impounding the vehicle. I go and pick him up and go straight to *** to find that there is still a lien from trading financial and we *********** in regards to getting the vehicle out without proof of lien satisfied. so I called left over fifty message emailed ************************ also called pleading for help help regarding the loan I paid on time. help but I have got nothing heard nothing but false email address fake numbers they have literally stolen my vehi

  Business response

  11/02/2023

  *************************** TFC Title Loans *************************************************** 11/2/23
  
  Re: Response to BBB Complaint # ********
  Dear *************,
  I hope this letter finds you in good health. We appreciate your choice of TFC Title Loans for your financial needs and would like to extend our sincerest apologies for any inconvenience or frustration you may have experienced during your recent interaction with our company. It's our commitment to provide top-notch services, and we value your feedback as it allows us to address concerns and improve our procedures.
  In your BBB complaint, you expressed concerns about the process of obtaining a lien release from our company. You mentioned a $15 charge for obtaining a notarized lien release. We'd like to provide some clarity and address your concerns.
  The $15 fee you referenced is associated with the administrative process of obtaining a notarized lien release. While we do charge this fee for our lien release service, we want to emphasize that it is in line with standard industry practices. This fee is imposed to cover the costs associated with the preparation and notarization of the lien release documents. It is essential to maintain this process to ensure the proper release of the lien on your vehicle.
  We understand your concerns about the fee and the need for a lien release. Our goal is to make this process as straightforward and efficient as possible for our valued customers. We apologize if the fee or the process created any confusion or frustration.
  In response to your complaint, we want to take the opportunity to address your concerns by offering to expedite the processing of your lien release and waive the $15 fee as a gesture of goodwill. Our team will work diligently to ensure you receive your lien release promptly. We will contact you within the next 10 business to guide you through the necessary steps to complete the process.
  At TFC Title Loans, we take your concerns seriously and are committed to ensuring your satisfaction. We value your feedback and appreciate the opportunity to address your needs promptly and professionally. Our goal is to resolve this matter to your complete satisfaction.
  If you have any additional questions or require further assistance, please do not hesitate to contact me at *******************
  Once again, we sincerely apologize for any inconvenience you may have experienced, and we look forward to assisting you in resolving this matter promptly.
  Thank you for choosing TFC Title Loans.
  Sincerely,
  *************************** TFC Title Loans

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩