ComplaintsforVital Planners
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Complaint Details
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Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On 3/14/2024, I ordered a birth certificate from ****************************************************, order num VRO1493894. I chose this site as they stated a 2 day service on their website. I paid an expedited fee of $150 and then an additional fee to an outside agency for a notary of $25. After 5 calendar days I did not get a response. They stated they processed and shipped to the state agency on 3/16 but let their tracking number, they did not deliver it to the post office until 3/19. Which is 4 business days later, 6 calendar days. They further guarantee to send to the correct address but on 3/22 the post office had to forward the request. To this day I still do not have the birth certificate. I have called multiple times and was told I would at least get a partial refund which I would accept as they still did a service but they definitely did not expedite my service that I paid for. I was told to wait 7-10 business days. I waited almost 2 weeks and now told I would not get a refund. This is not fair to me as a consumer and totally negligent on their behalf. I now would want and expect a full refund because its simple unacceptable and more they shouldnt mislead consumers for a timetable they cannot keep. One more thing, I completely understand once they send the request to the state its out of their hands. Im simply asking for them to take responsibility for their side of the service that they did not meet.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.