ComplaintsforMyscorecard LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been a member of myscorecard.com for a number of years and the product they offer seemed to be good for maintaining golf scores and a legitimate handicap. The price is much less than other platforms. Any time I had a password or payment issue, they were very responsive. This leads me to wonder why I received no support this time? I informed them via a support request, that I was going to be playing in a club member/guest tournament and the pro at that course informed me that my ghin# was inactive (screenshot included). In the support request, I asked to get this fixed since my membership with myscorecard.com is in good standing and active. This was a time sensitive request, yet I received no support after multiple attempts to get a resolution. I eventually had to reactivate my ghin# on the official ghin.com website and spend $49 dollars. Additionally, all of my scores from 2023 and 2024 were not loaded into the ghin.com website and I had to manually add all of them so my handicap could be calculated for the upcoming tournament. 2022 and 2021 were on the ghin.com website. I'm not sure what is going on but.......???? 1. I would like to get a refund for the current year that I paid for, since they would not get me fixed and I had to purchase another product.2. Also, I am unable to deselect the "auto renew" function. I would like to make sure that feature is turned offBusiness response
06/19/2024
We apologize for the unsatisfactory experience ***** encountered with our service. To rectify this, we have initiated a full refund. Please find the details of the transaction below:
Transaction ID: ************
Payment Method: XXXX6080
Amount: USD 14.95
Thank you for your understanding.Customer response
06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
02/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Found a charge on my credit card on Jan 29th for $14.95. Haven't used this service since 2007 and was unaware of the reoccurring charge. Logged on and found it was setup for auto renew (don't recall setting this up) attempted to turn off auto renew and it will not let me. Have sent 3 messages so far with no response, attempted to call, mailbox full.Business response
03/04/2024
Refund has been initiated already. Customer had auto-renewal on, and hence was charged. We removed the autorenewal and initiated refund already on the 22-Feb-2024. Details below.
Authorization Amount: USD (14.95)
Submit Date/Time: 22-Feb-2024 09:47:38 EST
Authorization Code:
Reference Transaction ID: ***********
Transaction Type: Refund
Initial Complaint
12/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
MY SCORECARD LLC ************ CA charged $9.95 to my **** account on 8/19/2023. This charge was unauthorized. I have never heard of this company. After receiving the unauthorized charge, I called ************ several times. Each time the voice mailbox stated it was full and abruptly hung up.I did, in the years **** to 2006, use the golf handicapping service of My Scorecard.com. This company is based in *************, not **********. Apparently, MyScorecard.com is not related to MY SCORECARD LLC, but even if it is, I cancelled this service in 2006. Also, at that time I discontinued paying the annual fee. After receiving the unauthorized charge, I sent an email to MyScorecard.com inquiring about its relationship to MY SCORECARD LLC with no response as yet. Please investigate this $9.95 charge. What scares me the most is if this is a complete scam. Hopefully it is not a scam. Hopefully I will not be erroneously charged again. If you can recover the $9.95 charge, that would be a bonus.Business response
12/22/2023
Dear Team,
I trust this message finds you well. We have not received any communication from Mr. ***** and there's a possibility he may have reached out to an incorrect customer service channel. Additionally, I would like to inform you that we have processed a refund for his membership subscription dispute, with the details as follows:
Transaction ID: ************
Payment Method: XXXX1689
Amount: USD 9.95
Customer Name: *************************
The charge was incurred due to the auto-renewal feature enabled during his previous payment. To avoid any future ********* we have promptly disabled the auto-renewal feature on his account.
Please do not hesitate to contact us if further assistance is required.
Best Regards,
***************************Customer response
12/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
05/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I canceled my subscription to the MyScorecard app in 2021 but they never canceled my subscription. In 2022 my credit card was billed twice for the 2022 subscription fee. I tried to contact them to let them know that the subscription was not canceled. I did not receive a response. I contacted my credit card company who refunded the 2 incorrect transactions and said that this should stop further transactions. I was billed again twice on May 8, 2023. I have emailed them again but have not received a response. I have tried to call the number listed but it's voicemail is full.Business response
05/12/2023
Hello Team,
The subscription was automatically renewed upon its expiration due to the auto-renewal setting being enabled. We apologize for the delay in processing the refund, as ****'s previous email ended up in our spam box. However, we have now resolved the issue and processed the refund accordingly. We have communicated this information to ********************* (********************).
Here are the details of the refund transaction:
Transaction ID: ***********
Payment Method: XXXX9748
Amount: USD (14.95)
Customer Name: *********************
Furthermore, we would like to provide the details of another refund transaction that took place:
Date/Time: 12-May-2023 3:46:23 EDT
Transaction ID: ***********
Payment ************ xxxx9748
Transaction Type: Refund
We appreciate your understanding and cooperation throughout this process.
Kind regards,
- ***************************Customer Support
**************************
Customer response
05/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
06/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Accidentally double paid for the same annual subscription and the vendor is refusing to return phone calls or emails to address the double billing. I left voice messages and also sent several emails with no response. On top of the fact that I double paid, the service does not work properly. Mobile app crashes all the time and they never respond. All I was requesting was a refund of $15.00 or a credit for an additional year subscription but no response. It is not about the money at this point but the principle. They need to have their rating take a hit and get shut down out of business. Thanks!Business response
06/14/2022
Business Response /* (1000, 5, 2022/06/06) */ Contact Name and Title: ************** Contact Email: *********************** ******* membership subscription issue has been addressed, and he has been notified. Please check with ***** and let us know if he have any concerns so that we can help him. Consumer Response /* (2000, 7, 2022/06/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Resolved by the business
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.